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- Tasks: Engage with veterinary practices to ensure successful use of our teleradiology service.
- Company: Join a global leader in supportive, educational teleradiology based in Cambridge.
- Benefits: Enjoy 5 weeks holiday, wellness hours, and private medical insurance.
- Why this job: Make a real impact in veterinary care while building lasting relationships.
- Qualifications: Degree level education and experience in account management or client success preferred.
- Other info: Hybrid role with travel; perfect for self-starters passionate about veterinary well-being.
The predicted salary is between 36000 - 60000 £ per year.
Established in Cambridge, UK, in 2009, VET.CT is dedicated to helping all veterinary professionals "do their best and feel their best every single day." We are a global leader in supportive, educational teleradiology, backed by a team of over 150 veterinary radiologists and a caring group of vet professionals. Our values are centered on kindness and empathy, striving for exceptional quality work and outstanding patient care. Join us in advancing clinical standards and improving veterinary well-being across the globe.
This role is a fixed-term contract to provide maternity cover from March 2026 to December 2026.
The Role: Your Purpose
This is a vital 4-day-per-week role (30 hours per week) focused on ensuring our partners across the UK and Europe successfully use our teleradiology service. As a Client Success Manager, you will be the guardian of our client relationships during this interim period, with a focus on retention of existing business and deep engagement of all stakeholders within target clinics (corporate and independent). This is a hybrid role, requiring flexibility to spend up to 50% of your working time on the road, conducting essential face-to-face visits at veterinary practices to build trust, drive platform adoption, and secure long-term client loyalty.
Responsibilities
- Client Engagement & Retention: Spend up to 2 days per week on-site at practices across the UK to strengthen relationships and collect direct feedback for internal improvement. Proactively work to mitigate churn and ensure client commitment remains strong.
- Structured Onboarding & Training: Work closely with the UK & European Sales Manager to onboard new practice staff and ensure all users are fully proficient in submitting Xr, CT, and MRI cases via our platform.
- Relationship Nurturing & Service Advocacy: Build professional relationships with diverse practice roles (vets, nurses, managers, etc.), communicate service updates, and monitor client needs to support their current clinical requirements.
- Expansion Opportunity Identification: During site visits, identify and hand over opportunities for increased usage or adoption of additional VET.CT offerings to the Sales Manager.
- Internal Collaboration: Act as the “voice of the customer,” using HubSpot to track all activity and delivering detailed weekly reports on site visit outcomes, technical blockers, and emerging risks.
- Veterinary Insight: A background in the veterinary industry (through experience or education) is essential to effectively communicate with our clinical clients.
- Relationship Excellence: Proven ability to form long-lasting, trust-based relationships, backed by natural charisma and empathy.
- Self-Starter: The ability to work autonomously, managing complex tasks and a demanding travel schedule effectively, while responding to direction from the UK & European Sales Manager.
- Technical Literacy: Competence in Google/Microsoft suites and CRM tools like HubSpot.
- Education: Degree level education. Account management or client success experience is highly desirable.
Benefits
- 5 weeks holiday
- Wellness hours
- Critical illness cover
- Private medical insurance
- Life insurance
- EAP
- Income protection insurance
Client Success Manager (maternity cover) in Cambridge employer: VetCT
Contact Detail:
VetCT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager (maternity cover) in Cambridge
✨Tip Number 1
Get to know the company inside out! Research VET.CT's values and mission, especially their focus on kindness and empathy. This will help you connect with the team during interviews and show that you're genuinely interested in their work.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn to get the inside scoop on the company culture and what they look for in a Client Success Manager. Plus, it’s a great way to make a good impression before you even apply!
✨Tip Number 3
Prepare for those face-to-face interviews by practising your relationship-building skills. Think of examples from your past where you've successfully engaged clients or resolved issues. This will show you’re ready to hit the ground running!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the VET.CT team and contributing to their mission of improving veterinary well-being.
We think you need these skills to ace Client Success Manager (maternity cover) in Cambridge
Some tips for your application 🫡
Show Your Passion for Veterinary Care: When writing your application, let your love for the veterinary field shine through. We want to see how your background and experiences align with our mission of supporting veterinary professionals. Share specific examples that highlight your commitment to exceptional patient care.
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Success Manager role. Highlight relevant skills and experiences that match the job description. We appreciate when candidates take the time to connect their past roles to what we do at VET.CT.
Be Clear and Concise: Keep your application straightforward and to the point. We love a well-structured application that’s easy to read. Use bullet points where necessary and avoid jargon unless it’s relevant to the veterinary industry. Clarity is key!
Apply Through Our Website: We encourage you to submit your application directly through our website. This ensures that your application gets to the right people quickly. Plus, it shows us that you’re proactive and keen to join our team!
How to prepare for a job interview at VetCT
✨Know the Company Inside Out
Before your interview, make sure you research VET.CT thoroughly. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Showcase Your Relationship-Building Skills
As a Client Success Manager, building trust is key. Prepare examples from your past experiences where you've successfully nurtured client relationships or resolved issues. Highlight your empathy and communication skills, as these are crucial for this role.
✨Demonstrate Your Technical Know-How
Familiarise yourself with the tools mentioned in the job description, like HubSpot and Google/Microsoft suites. Be ready to discuss how you've used similar tools in previous roles to manage client relationships or track progress.
✨Prepare Questions That Matter
Think of insightful questions to ask during the interview. Inquire about the team dynamics, the challenges faced by the Client Success Manager, or how success is measured in this role. This shows that you're proactive and genuinely interested in contributing to the company's success.
