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For Companies At a Glance
- Tasks: Manage customer inquiries and upsell products while ensuring top-notch service.
- Company: Vet Way Ltd, a trusted UK manufacturer of veterinary consumables.
- Benefits: Full-time role with opportunities for growth in a supportive environment.
- Why this job: Join a dedicated team making a real difference in the veterinary community.
- Qualifications: Strong communication skills and experience in customer service are essential.
- Other info: Dynamic workplace with a focus on customer satisfaction and relationship building.
The predicted salary is between 28800 - 43200 £ per year.
Vet Way Ltd is a trusted UK-based manufacturer and supplier of premium veterinary consumables with over 25 years of experience. We prioritize responsible sourcing, quality consistency, and exceptional customer service to support veterinary professionals. Our products are widely used and relied upon by practices across the country. At Vet Way, we are dedicated to serving the veterinary community with the highest standards of care and reliability.
Role Description
This role is based in our offices in York. As a Sales and Customer Service Executive, you will manage customer inquiries, proactively upsell our products over the telephone to existing customers as well as drive new business sales opportunities. You will ensure high levels of customer satisfaction are maintained and provide exceptional support to clients.
Key responsibilities include:
- Responding to customer communications promptly
- Handling customer accounts
- Processing orders and booking couriers
- Contributing to the success of the sales team through exceptional service delivery and relationship management
Qualifications
- Strong interpersonal sales skills, including excellent communication and relationship-building abilities
- Experience in Customer Support and Customer Service, with a focus on addressing client needs effectively and professionally
- Knowledge of Customer Satisfaction strategies and an ability to enhance customer experiences
- Skills in Customer Service Management, including maintaining records and resolving concerns efficiently
- Proficiency in basic office software and CRM tools
- Organizational skills and the ability to multitask in a dynamic work environment
- Knowledge of the veterinary industry is a plus but not essential
- Previous experience in a sales or customer service role is preferred
Seniority level: Mid-Senior level
Employment type: Full-time
Industries: Veterinary Services
Sales and Customer Service Executive employer: Vet Way Ltd
Contact Detail:
Vet Way Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales and Customer Service Executive
✨Tip Number 1
Get to know the company inside out! Research Vet Way Ltd, their products, and their values. This way, when you get that interview, you can show them you're not just another candidate but someone who genuinely cares about their mission.
✨Tip Number 2
Practice your pitch! You’ll want to be able to confidently talk about your experience in sales and customer service. Think of specific examples where you’ve gone above and beyond for a customer – those stories will make you stand out!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the company culture and what it takes to succeed as a Sales and Customer Service Executive at Vet Way.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Sales and Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Sales and Customer Service Executive. Highlight your experience in customer support and any sales achievements that show off your interpersonal skills.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about the veterinary industry and how your skills can enhance customer satisfaction. Be genuine and let your personality shine through!
Showcase Relevant Experience: When detailing your work history, focus on roles where you’ve successfully managed customer inquiries or upsold products. We want to see how you’ve made a difference in previous positions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Vet Way Ltd
✨Know Your Stuff
Before the interview, make sure you research Vet Way Ltd thoroughly. Understand their products, values, and what sets them apart in the veterinary industry. This knowledge will help you answer questions confidently and show your genuine interest in the company.
✨Showcase Your Skills
Prepare to discuss your interpersonal sales skills and customer service experience. Think of specific examples where you've successfully handled customer inquiries or resolved issues. This will demonstrate your ability to enhance customer experiences, which is crucial for the role.
✨Practice Active Listening
During the interview, listen carefully to the questions being asked. This not only shows respect but also allows you to tailor your responses more effectively. If you're unsure about a question, don't hesitate to ask for clarification—it's better to get it right than to guess.
✨Follow Up with Enthusiasm
After the interview, send a thank-you email expressing your appreciation for the opportunity. Reiterate your excitement about the role and how you can contribute to the success of the sales team. This small gesture can leave a lasting impression on the interviewers.
