Formally known as BCF Technology and ECM (Echo Control Medical), and most recently known as IMV imaging, Vet Solutions is the dedicated veterinary imaging department of IMV Technologies. We are world leaders in veterinary imaging including ultrasound, X-ray, digital image management (PACS), CT and MRI.We are currently looking for a Field Service Engineer to join our team on a full time basis.
Role Description
The Field Service Engineer role at Vet Solutions is a full-time, remote position focused on providing technical support for digital X-ray, ultrasound, endoscopy, CT, and PACS equipment. This Scotland-based role primarily covers the Scotland territory, with national support provided when required. The expected workload split is approximately 80% regional coverage and 20% national support. Engineers respond to breakdowns, carry out planned maintenance on multi-modality equipment, and support equipment installations. Depending on job location, overnight stays may be required.
Key Responsibilities
- Full onsite support of customers imaging equipment. (Nights away may be required)
- Accuracy of customer information within SAP using our FSM Application
- Contribute to service revenue and growth.
- Ensuring customers & customer care teams are kept up to date through service repair process.
- Work with Service Engineers / support Service engineer through repair process to ensure Service call resolution.
- Utilising business processes to ensure that service and repair flows are at their most efficient and liaising with internal departments as required.
- Escalation to Service Engineers / Service Manager as required if unable to resolve service calls within turnaround times.
- Assisting Service Engineers / Lead Engineers as required.
- Assistance to account managers with preinstall checks as required.
- Work with Customer Care and Service Administrator teams to ensure customer issues are resolved.
- Ensure 5S standards are followed within service department and clean desk policy is adhered to.
- Working within Regional Teams to improve customer awareness and deliver outstanding customer service.
- Coordinating and installation of high-end imaging equipment such as CT and Small Animal DR systems.
Qualifications
- Educated to degree level in relevant engineering discipline or minimum 3 years industry experience.
- Previous customer service experience, minimum 3 years.
- Valid driving license is essential and willingness to visit customer sites within the assigned region when required.
- Strong analytical and problem-solving abilities, with attention to detail and a focus on safety, quality, and compliance.
- Ability to work independently in a remote setting
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