At a Glance
- Tasks: Be the friendly face of Ivybank Vets, managing client interactions and appointments.
- Company: Join a supportive team at Ivybank Vets, dedicated to exceptional pet care.
- Benefits: Enjoy flexible hours, 6.6 weeks annual leave, and discounts on pet care.
- Other info: Part-time role with opportunities for professional development and career progression.
- Why this job: Make a difference in pets' lives while developing your customer service skills.
- Qualifications: No prior experience needed; just bring your warm personality and communication skills.
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We are hiring!
Here at Ivybank Vets, we are looking for a friendly and approachable Veterinary Receptionist to join our team!
We are hiring!
Here at Ivybank Vets, we are looking for a friendly and approachable Veterinary Receptionist to join our team!
This position is for our Kilmarnock Practice mainly but quite often cover is needed in our other 3 branches in Irvine, Kilwinning and West Kilbride so the successful candidate would need to be able to drive.
As the first point of contact, our receptionists play a vital role in ensuring that our clients and their pets have a welcoming and positive experience. We are looking for someone with excellent communication skills, a warm and compassionate demeanour, and the ability to juggle multiple tasks efficiently in a busy environment. You\'ll be joining a small, close-knit team that looks after one another, creating a supportive and friendly environment.
Main responsibilities of the role include but are not limited to;
- Liaising with the clients and the clinical staff to provide a high level of customer care.
- Meeting and greeting clients and pets.
- Booking appointments and diary management.
- Managing telephone and email enquiries.
- Taking payment for services and products.
- Managing cash and end-of-day banking.
- Maintaining a clean and safe space for our clients and their pets.
- This is a busy practice and some experience in telephony and computer skills would be necessary.
- Training will be given with the opportunity to enhance Customer Service skills.
Why Join Us?
When you join our team, you\'ll be welcomed into a supportive and friendly multidisciplinary environment where experienced vets, nurses, and support staff work closely together to deliver exceptional care. You\'ll enjoy a varied and rewarding caseload that covers medical, surgical, and nurse-led clinics, with access to well-equipped facilities including advanced diagnostics and surgical tools. We are committed to your ongoing professional development through regular ‘lunch and learn\' sessions and all-staff meetings, as well as offering opportunities for career progression in training and specialist interests. Plus, with flexible working arrangements, we strive to support a healthy work-life balance so you can thrive both professionally and personally.
In addition to a competitive salary, you will benefit from:
- 6.6Weeks annual leaveFTE
- Additional annual leave for your birthday which will be added to your holiday allowance
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits - reward gateway giving discounts and cashback with 100\'s of retailers
- Pension scheme
- Discounted staff pet care
Seniority level
Seniority level
Entry level
Employment type
Employment type
Part-time
Job function
Job function
Health Care ProviderIndustries
Veterinary
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#J-18808-LjbffrVeterinary Receptionist (Part-Time) in Kilmarnock employer: Vet Record Careers
At Ivybank Vets, we pride ourselves on being an excellent employer, offering a supportive and friendly work environment where our team members are valued and encouraged to grow. With flexible working arrangements, competitive benefits including enhanced family-friendly policies, and ongoing professional development opportunities, we ensure that our Veterinary Receptionists can thrive both personally and professionally while making a meaningful impact in the lives of pets and their owners in Kilmarnock and surrounding areas.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Receptionist (Part-Time) in Kilmarnock
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Vet Record Careers and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Vet Record Careers and let us see your personality shine through!
We think you need these skills to ace Veterinary Receptionist (Part-Time) in Kilmarnock
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Vet Record Careers.
Get Familiar with Our Brand:Before applying, take some time to learn about Vet Record Careers and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Vet Record Careers
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Vet Record Careers.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Vet Record Careers will surely appreciate.
