Veterinary Receptionist/Administrator

Veterinary Receptionist/Administrator

We are currently looking for a Veterinary Receptionist/Administrator to join our friendly team at Gordon Vets. This role will be based across our 3 sites: Musselburgh, Bonnyrigg and Penicuik, so a driving licence is required.

As the first point of contact, our receptionists play a vital role in ensuring that our clients and their pets have a welcoming and positive experience. We are looking for someone with excellent communication skills, a warm and compassionate demeanour, and the ability to juggle multiple tasks efficiently in a busy environment.

Responsibilities

• Liaising with the clients and the clinical staff to provide a high level of customer care.
• Meeting and greeting clients and pets.
• Booking appointments and diary management.
• Managing telephone and email enquiries.
• Taking payment for services and products.
• Managing cash and end‑of‑day banking.
• Maintaining a clean and safe space for our clients and their pets.

Work Schedule

This role is an average of 36 hours per week between Monday‑Friday with 1 in 6 weekends at Musselburgh (Saturday and Sunday 08:45‑15:15, with a day off given back in lieu).

Ideal Candidate

Previous experience in a vet practice is preferable, however we will consider applicants with client‑facing reception experience. You must be computer literate, able to work under pressure and able to work well within a team.

Benefits

• 6.6 weeks annual leave
• Additional annual leave for your birthday added to your holiday allowance
• Enhanced family‑friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non‑accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits: reward gateway giving discounts and cashback with hundreds of retailers
• Pension scheme
• Discounted staff pet care

Employment Details

• Seniority level: Entry level
• Employment type: Full‑time
• Job function: Health Care Provider
• Industries: Veterinary