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- Tasks: Be the friendly face of our veterinary clinic, assisting clients and managing appointments.
- Company: Join Links Veterinary Group, a supportive team with five branches in beautiful East Lothian.
- Benefits: Enjoy 6.6 weeks annual leave, birthday leave, and a cycle to work scheme.
- Why this job: Make a difference in pets' lives while working in a caring, dynamic environment.
- Qualifications: NAT 5 Maths and English or equivalent; previous experience preferred.
- Other info: Must have a valid UK driving licence for branch work.
The predicted salary is between 24000 - 36000 £ per year.
We are seeking a friendly, organised, and dedicated individual to join our team as a Veterinary Receptionist/Administrative Assistant. The ideal candidate will be the first point of contact for our clients and will ensure a smooth and welcoming experience for both pets and their owners. This is a full-time permanent position working 40 hours per week, with 8-hour shifts from 8:00 AM to 7:00 PM. There will also be 1 in 8 Saturdays.
Key Responsibilities:
- Greet and assist clients in a courteous and professional manner
- Schedule appointments and manage the clinic's calendar
- Answer phone calls and respond to emails
- Maintain client records and ensure accurate data entry
- Process payments and handle billing inquiries
- Assist with administrative tasks such as ordering supplies and managing inventory
- Support the veterinary team with various tasks as needed
Qualifications / Ideal Candidate:
- NAT 5 Maths and English or equivalent
- Previous experience in a veterinary or medical office setting preferred
- Excellent communication and customer service skills
- Proficiency in Microsoft Office; experience with veterinary management software is an advantage
- Strong organisational skills and attention to detail
- Ability to multitask and work effectively in a fast-paced environment
- Compassionate and caring attitude towards animals and their owners
- Must hold a valid UK driving licence and have access to your own car, as branch work will be required at any time
About us: Links Veterinary Group has five branches across beautiful East Lothian, offering beaches and outdoor pursuits. Our main Haddington branch is equipped with digital X-ray, ultrasound, dental suite, operating theatres, prep room, separate wards, and multiple consult rooms. We have visiting specialists and a dedicated team of veterinary surgeons, nurses, and reception staff in a friendly, supportive environment.
Benefits include:
- 6.6 weeks annual leave
- Additional leave for your birthday
- Family-friendly policies and support
- Cycle to work scheme
- Employee wellbeing initiatives
- Learning and development via IVC Evidensia Academy
- Pawsome Benefits discount scheme
- Pension scheme
- Discounted staff pet care
Additional Information:
- Employment type: Full-time
- Job function: Healthcare Provider
- Industries: Veterinary
Veterinary Receptionist/Admin employer: Vet Record Careers
Contact Detail:
Vet Record Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist/Admin
✨Tip Number 1
Familiarise yourself with the specific duties of a Veterinary Receptionist. Understanding the day-to-day tasks, such as managing appointments and handling client inquiries, will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples from previous roles where you successfully handled difficult situations or provided exceptional service. This will highlight your ability to create a welcoming environment for clients and their pets.
✨Tip Number 3
Research Links Veterinary Group and their values. Being able to discuss how your personal values align with theirs can set you apart and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Prepare questions to ask during the interview about the team dynamics and the clinic's approach to client care. This not only shows your enthusiasm but also helps you assess if it's the right fit for you.
We think you need these skills to ace Veterinary Receptionist/Admin
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in veterinary or medical office settings. Emphasise your customer service skills and any specific software you’ve used, especially if it relates to veterinary management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for animal care and your organisational skills. Mention why you want to work at Links Veterinary Group and how you can contribute to their team.
Highlight Relevant Qualifications: Clearly state your qualifications, such as NAT 5 Maths and English or equivalent. If you have any additional certifications or training related to veterinary practices, be sure to include those as well.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role of a Veterinary Receptionist.
How to prepare for a job interview at Vet Record Careers
✨Show Your Passion for Animals
As a Veterinary Receptionist, your love for animals is crucial. Be prepared to share experiences that highlight your compassion and understanding of both pets and their owners. This will demonstrate your suitability for the role.
✨Demonstrate Organisational Skills
Since the role involves managing appointments and client records, be ready to discuss how you stay organised in a busy environment. You might want to mention specific tools or methods you use to keep track of tasks and schedules.
✨Prepare for Customer Service Scenarios
Expect questions about handling difficult clients or situations. Think of examples from your past experience where you provided excellent customer service, especially in a veterinary or medical setting, and be ready to explain how you resolved any issues.
✨Familiarise Yourself with Veterinary Software
If you have experience with veterinary management software, make sure to mention it. If not, do some research on common systems used in veterinary practices. Showing that you're proactive about learning can set you apart from other candidates.
