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- Tasks: Greet clients and pets, manage appointments, and handle communications with care.
- Company: Beaumont Vets has been a community staple in Exeter for 30 years, focusing on expert animal care.
- Benefits: Enjoy 6.6 weeks annual leave, birthday leave, and discounts on pet care and retail.
- Why this job: Join a passionate team dedicated to animal welfare in a modern, supportive environment.
- Qualifications: Experience in a busy vet practice with strong communication and organisational skills required.
- Other info: Flexible 30-hour shifts with Saturday rota; be the sole receptionist with veterinary nurse support.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a Veterinary Receptionist to join our friendly team at Beaumont Vets in Exeter, Devon. We are looking for exceptional client care and patient care to be delivered at every visit.
The Receptionist Role Includes The Following Responsibilities:
- Warmly greeting clients and their pets with a friendly, compassionate, and helpful demeanour
- Efficiently managing the diary to maximize appointment slots, handle online bookings, and address emergencies while maintaining client records in compliance with GDPR
- Performing general administrative tasks, including training for your role
- Answering busy phone lines, emails, and other client communications with professionalism
- Registering clients for the Pet Health Club
- Processing payments, cashing up at the end of the day, managing client orders, and handling repeat prescription requests
- Unpacking orders and maintaining stock levels
- Ensuring a clean, organized, and welcoming reception, waiting area, and consulting rooms
- Keeping up with ongoing online company training
About Us:
Located on the outskirts of Exeter, Beaumont Veterinary Centre has been a cornerstone of the community, providing expert care with a focus on building lasting relationships with our clients and their pets for 30 years. Our team is made up of highly skilled veterinarians and dedicated support staff who are passionate about animal welfare. We offer a full spectrum of services, including preventive care, surgical procedures, and advanced diagnostics, all tailored to the specific needs of your pet. Our modern facility is equipped with the latest technology to ensure the highest standard of care.
Applicant Requirements:
We are looking for a Veterinary Receptionist who has experience working in a busy vet practice. The role will suit a positive, proactive and supportive individual, who has excellent communication, organisational and attention to detail skills who enjoys a busy customer forward facing client care role. When working on the Saturday rota you will be the sole receptionist with the support of our Veterinary Nurses.
Your shift pattern:
This is a 30 hour position, you will take part in a variable weekly shift pattern between the hours of 8 am - 7:30 pm, with inclusion in the Saturday rota between 8 am - 1 pm.
In addition to a competitive salary, you will benefit from:
- 6.6 weeks annual leave
- Additional annual leave for your birthday which will be added to your holiday allowance
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
- Pension scheme
- Discounted staff pet care
Veterinary Receptionist employer: Vet Record Careers
Contact Detail:
Vet Record Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Familiarise yourself with the specific services offered by Beaumont Vets. Understanding their approach to client and patient care will help you demonstrate your alignment with their values during any conversations.
✨Tip Number 2
Highlight your experience in busy veterinary practices when networking or during interviews. Share specific examples of how you've managed high-pressure situations, as this role requires excellent organisational skills.
✨Tip Number 3
Prepare to discuss your communication skills, especially in handling client queries and concerns. Role-playing common scenarios can help you articulate your approach to client care effectively.
✨Tip Number 4
Show enthusiasm for ongoing training and development opportunities. Mention any relevant courses or certifications you have completed, as this demonstrates your commitment to professional growth in the veterinary field.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in veterinary practices. Emphasise your client care skills, organisational abilities, and any specific roles you've held that relate to the responsibilities listed in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for animal welfare and your commitment to exceptional client care. Mention specific experiences that demonstrate your ability to handle busy environments and your proactive approach to problem-solving.
Highlight Communication Skills: Since the role requires excellent communication, provide examples of how you've effectively managed client interactions in previous positions. This could include handling phone calls, emails, or face-to-face communications with clients and their pets.
Showcase Your Organisational Skills: Detail your experience with managing appointments, maintaining records, and performing administrative tasks. Highlight any systems or software you are familiar with that can help streamline these processes in a veterinary setting.
How to prepare for a job interview at Vet Record Careers
✨Show Your Passion for Animal Care
Make sure to express your love for animals and your commitment to their welfare during the interview. Share any relevant experiences you have had in previous roles that demonstrate your dedication to providing exceptional care.
✨Demonstrate Strong Communication Skills
As a Veterinary Receptionist, you'll be the first point of contact for clients. Practice clear and friendly communication, and be prepared to discuss how you've effectively handled client inquiries or complaints in the past.
✨Highlight Your Organisational Abilities
The role requires managing appointments and maintaining records efficiently. Be ready to provide examples of how you've successfully managed multiple tasks in a busy environment, showcasing your organisational skills.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, such as handling emergencies or difficult clients. Think of specific scenarios from your past experience where you demonstrated your ability to stay calm and effective under pressure.
