Veterinary Receptionist

An exciting opportunity for an experienced Veterinary Receptionist has opened to join the wonderful team at our first opinion, small animal veterinary practices in Thrapston and Rushden, both part of the Lake View Veterinary Group. This role is for you if you enjoy going above and beyond to welcome pets and their human guardians to the practice, understanding their individual needs, sharing in their joys and sorrows, and creating lasting relationships. No two days will be the same, and you will be supported by an experienced and caring team of Vets and Vet Nurses within the Lake View Group.

Often the first port of call, you will guide our clients through every situation with excellent customer service, an empathetic approach, and professionalism to ensure their needs are met.

The role is not always glamorous, but an exceptional candidate will feel at home whether cleaning kennels, discussing the merits of our Pet Health Club, or responding to client concerns. You will be competent at using client management software, well able to prioritise your workload, and confident in providing feedback or seeking clarification where required. This role is not one where you will remain behind the desk; you will be proactively seeking ways to make a positive difference for pets and their humans every day.

Why join us?

Situated within the picturesque surroundings of Northamptonshire, our modern practice is one of four within our group, offering an exceptional opportunity for a dedicated professional to join our experienced team.

More About You

Due to the fast-paced nature of the role and the specialist knowledge required, applicants must have at least one year\’s experience in veterinary practice. Suitable candidates must be able to commute to both NN14 4PP and NN10 9TA prior to the start date.

Your shift pattern

The position is for a part-time Veterinary Receptionist role of 20 hours per week, working weekday afternoons and evenings, finishing no later than 7 pm. Working on Fridays until 6 pm is an essential requirement. There are no on-call or out-of-hours shifts, as we are a 100% small animal practice.

Monday – Wednesday: 2 pm – 7 pm at Thrapston practice.

Friday: 1 pm – 6 pm at Rushden practice.

Benefits include:

• 6.6 weeks annual leave
• Additional leave for your birthday
• Family-friendly policies including maternity, paternity, adoption, shared parental, and surrogacy pay
• Cycle to work scheme
• Employee wellbeing initiatives
• Support for non-accidental injury cases
• Learning and development via IVC Evidensia Academy
• Pawsome Benefits with discounts and cashback through Reward Gateway
• Pension scheme
• Discounted staff pet care

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