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- Tasks: Be the friendly face of our clinic, managing calls and welcoming clients.
- Company: Join Cootes Veterinary Clinic, a family-oriented practice with a strong community presence.
- Benefits: Enjoy 6.6 weeks annual leave, birthday leave, and discounts on pet care.
- Why this job: Work in a supportive team, gain valuable experience, and make a difference in pet care.
- Qualifications: A positive attitude is key; veterinary experience is a plus but not required.
- Other info: Part-time role with flexible hours, including one Saturday morning every three weeks.
We are seeking an additional Receptionist to join our well-established team at Cootes Veterinary Clinic. The Receptionist is responsible for helping keep the Practice clean, open and safe. You will be the first point of contact for clients and the public both on the telephone and in person, so will be required to demonstrate a professional and knowledgeable impression to promote the Practice.
Your Role Will Involve:
- Deliver exceptional service and a positive experience to all patients and customers.
- Act as the welcoming first point of contact for patients and visitors.
- Professionally manage all incoming telephone calls with courtesy and efficiency.
- Greet and assist visitors warmly and attentively.
- Efficiently handle appointment booking, cancellations, rescheduling, and follow-up communications.
- Respond to general administrative enquiries or direct them to the appropriate team member.
- Manage administrative tasks with accuracy and attention to detail.
- Promptly address and resolve issues related to telephone calls, emails, or paperwork.
- Accurately process and record patient payments.
- Dispense medications and prescriptions in accordance with protocols.
- Maintain and update client and patient records systematically.
- Monitor and manage stock levels to ensure adequate supplies.
- Keep the reception area and consulting rooms clean, organised, and welcoming at all times.
Why Join Us?
We are a small, long established team within a family feel clinic. We are set within a beautifully refurbished building with ample space including a large kennel area. We have a lovely client base, with a high percentage of PHC penetration and insured clients. We have hosted annually, very successful dog shows and have successfully been awarded Community Grants, two years running.
The Perfect Fit:
The successful candidate must be friendly and enthusiastic, some Veterinary Practice experience is an advantage but not essential, but must have a great attitude and a willingness to learn. You will need to be confident and able to interact with our clients providing a high level of service and customer care. You must also be able to work on your own, without supervision, when required.
About The Rota:
This is a Part Time, permanent contract, working 20 hours per week, working between the hours of 8:30 am - 7 pm. This will include working one Saturday morning until 1pm, every 3 weeks.
In addition to a competitive salary, you will benefit from:
- 6.6 weeks annual leave FTE
- Additional annual leave for your birthday which will be added to your holiday allowance
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
- Pension scheme
- Discounted staff pet care
Veterinary Receptionist employer: Vet Record Careers
Contact Detail:
Vet Record Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Familiarise yourself with common veterinary terminology and procedures. This will not only help you communicate effectively with clients but also demonstrate your commitment to the role during any informal discussions or interviews.
✨Tip Number 2
Visit Cootes Veterinary Clinic if possible, and observe the reception area. Take note of how the current staff interact with clients and manage their tasks, as this will give you valuable insights into the clinic's culture and expectations.
✨Tip Number 3
Prepare to discuss your customer service experience in detail. Think of specific examples where you've gone above and beyond for a client, as this will highlight your ability to provide exceptional service, which is crucial for this role.
✨Tip Number 4
Show enthusiasm for learning about veterinary practices and animal care. Mention any relevant courses or workshops you've attended, or express your willingness to undertake training, as this will reflect your eagerness to grow within the role.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Veterinary Receptionist position. Tailor your application to highlight relevant skills and experiences that align with these duties.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the clinic. Mention specific aspects of Cootes Veterinary Clinic that appeal to you, such as their community involvement or family feel, and explain how you can contribute to their team.
Highlight Relevant Experience: If you have any experience in customer service or veterinary practices, make sure to emphasise this in your CV. Use specific examples to demonstrate your ability to manage calls, handle appointments, and provide excellent customer care.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role of a Receptionist.
How to prepare for a job interview at Vet Record Careers
✨Show Your Enthusiasm
As a Veterinary Receptionist, your attitude is key. Make sure to express your enthusiasm for working with animals and helping clients. A friendly and positive demeanour will go a long way in making a great first impression.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight your ability to handle inquiries and resolve issues efficiently, as this role requires you to be the first point of contact for clients.
✨Familiarise Yourself with Veterinary Terminology
While prior veterinary experience isn't essential, having a basic understanding of common veterinary terms can set you apart. It shows that you're proactive and willing to learn, which is something the clinic values.
✨Ask Insightful Questions
At the end of the interview, don't hesitate to ask questions about the clinic's culture, team dynamics, or specific responsibilities. This demonstrates your genuine interest in the position and helps you assess if it's the right fit for you.
