Veterinary Receptionist

We are seeking an additional Receptionist to join our well-established team, here at Cootes Veterinary Clinic. The Receptionist is responsible for helping keep the Practice clean, open and safe. You will be the first point of contact for clients and the public both on the telephone and in person, so will be required to demonstrate a professional and knowledgeable impression to promote the Practice.

Your Role Will Involve

• Deliver exceptional service and a positive experience to all patients and customers.
• Act as the welcoming first point of contact for patients and visitors.
• Professionally manage all incoming telephone calls with courtesy and efficiency.
• Greet and assist visitors warmly and attentively.
• Efficiently handle appointment booking, cancellations, rescheduling, and follow-up communications.
• Respond to general administrative enquiries or direct them to the appropriate team member.
• Manage administrative tasks with accuracy and attention to detail.
• Promptly address and resolve issues related to telephone calls, emails, or paperwork.
• Accurately process and record patient payments.
• Dispense medications and prescriptions in accordance with protocols.
• Maintain and update client and patient records systematically.
• Monitor and manage stock levels to ensure adequate supplies.
• Keep the reception area and consulting rooms clean, organised, and welcoming at all times.

Why Join Us?

We are a small, long established team within a family feel clinic. We are set within a beautifully refurbished building with ample space including a large kennel area. We have a lovely client base, with a high percentage of PHC penetration and insured clients. We have hosted annually, very successful dog shows and have successfully been awarded Community Grants, two years running.

The Perfect Fit

The successful candidate must be friendly and enthusiastic, some Veterinary Practice experience is an advantage but not essential, but must have a great attitude and a willingness to learn. You will need to be confident and able to interact with our clients providing a high level of service and customer care. You must also be able to work on your own, without supervision, when required.

About The Rota

This is a Part Time, permanent contract, working 20 hours per week, working between the hours of 8:30 am – 7 pm. This will include working one Saturday morning until 1pm, every 3 weeks.

In addition to a competitive salary, you will benefit from:

• 6.6 weeks annual leaveFTE
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits – reward gateway giving discounts and cashback with 100\’s of retailers
• Pension scheme
• Discounted staff pet care

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