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- Tasks: Greet clients, manage appointments, and provide top-notch customer service in a busy veterinary setting.
- Company: Join Rhodes Vets, a friendly and professional team dedicated to pet care in Northampton.
- Benefits: Enjoy 6.6 weeks annual leave, birthday leave, and discounts on pet care and retail.
- Why this job: Be part of a rewarding role that offers ongoing training and a supportive work culture.
- Qualifications: Strong customer service skills and computer proficiency; previous vet reception experience is a plus.
- Other info: Full-time shifts with some Saturday mornings; driving licence required for travel between surgeries.
The predicted salary is between 24000 - 33600 £ per year.
We are looking for a friendly, enthusiastic and professional Veterinary Receptionist to join our team at Rhodes Vets, Northampton.
Whilst varied and rewarding, this can be a busy and challenging role, and the ability to work well under pressure is essential. The ideal candidate will need to be adaptable, flexible and eager to learn new processes all the time. You will need to be proactive, ensuring all jobs are performed to a high standard every day. On-the-job training will be given, and ongoing training is encouraged.
Responsibilities
- Greet and check in clients and their pets in a friendly and professional way
- Answer phone calls and schedule appointments
- Assist with client queries and provide information about veterinary services
- Maintain accurate records of client information, medical history, and treatments
- Process payments and handle financial transactions
- Manage incoming and outgoing mail and emails
- Carrying out requests from management as needed
- Maintaining stock and ordering supplies
- Preparing and supplying veterinary pharmaceuticals to customers under veterinary instruction.
- Dealing and speaking with other veterinary-related businesses.
- Promoting practice services
Please note that these responsibilities are not exhaustive, and additional responsibilities may be assigned as needed.
More About You
The successful candidate must possess strong and experienced customer service skills, be comfortable using a computer and will need to be confident and able to interact with our clients, providing a consistently high level of service and customer care in our busy reception. Experience in working independently would be advantageous as there may be an element of lone working at our Far Cotton Surgery. Previous experience working in a veterinary reception is desirable, although not essential.
Your shift pattern
This is a full-time position, and you will be required to work shifts on a rota basis that will fall between our opening hours of 8 am to 7 pm, Monday to Friday. You will also be required to work 1 in 4 Saturday mornings, 8 am until 12:30 pm at our Kingsthorpe surgery. The position is mainly based at our Kingsthorpe surgery, but having a full driving licence and your car is essential, as you will be required to travel to our Far Cotton surgery to carry out all or part of your shift most weeks.
In addition to a competitive salary, you will benefit from:
- 6.6 weeks annual leave
- Additional annual leave for your birthday which will be added to your holiday allowance
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits – reward gateway giving discounts and cashback with 100\’s of retailers
- Pension scheme
- Discounted staff pet care
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Veterinary Receptionist employer: Vet Record Careers
Contact Detail:
Vet Record Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Familiarise yourself with common veterinary terms and procedures. This will not only help you understand the role better but also impress the interviewers with your knowledge and enthusiasm for the field.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. Being able to demonstrate your ability to handle various client situations will be crucial during the interview process.
✨Tip Number 3
Research Rhodes Vets and their services thoroughly. Knowing about their specific offerings and values will allow you to tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Prepare questions to ask during your interview. This shows your proactive nature and eagerness to learn, which are key traits they are looking for in a candidate.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in a veterinary setting. Emphasise skills like adaptability, communication, and the ability to work under pressure.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the veterinary field. Mention specific reasons why you want to work at Rhodes Vets and how your skills align with their needs.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the Veterinary Receptionist position, such as handling financial transactions, managing client queries, and maintaining accurate records.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Vet Record Careers
✨Show Your Customer Service Skills
As a Veterinary Receptionist, you'll be the first point of contact for clients and their pets. Make sure to highlight your previous customer service experience during the interview. Share specific examples of how you've handled challenging situations or provided exceptional service.
✨Demonstrate Your Adaptability
This role requires flexibility and the ability to learn new processes quickly. Be prepared to discuss times when you've had to adapt to changes in your work environment or take on new responsibilities. This will show that you're ready for the dynamic nature of the job.
✨Familiarise Yourself with Veterinary Terminology
While previous experience in a veterinary setting is not essential, having a basic understanding of veterinary terms can set you apart. Take some time to research common terms and procedures in veterinary care, so you can speak confidently about them during your interview.
✨Prepare Questions for the Interviewers
Interviews are a two-way street, so come prepared with questions about the role, team dynamics, and training opportunities. This shows your genuine interest in the position and helps you assess if the company is the right fit for you.
