At a Glance
- Tasks: Lead a friendly reception team and ensure clients have a positive experience.
- Company: Join Lynton Vets, a progressive veterinary practice with a family-like culture.
- Benefits: Enjoy 6.6 weeks annual leave, enhanced family policies, and employee wellbeing initiatives.
- Other info: Be part of a supportive team with great career growth opportunities and fun perks!
- Why this job: Make a real difference in a busy veterinary environment while developing your leadership skills.
- Qualifications: Experience in veterinary reception and strong customer service skills required.
The predicted salary is between 36000 - 60000 £ per year.
Overview
We are looking for a friendly, enthusiastic and experienced Head Veterinary Receptionist to join our team at Lynton Vets from October 2025.
If you have a passion for leadership, customer service, experience in a veterinary reception, and are keen to make a difference in a busy veterinary environment, we\'d love to hear from you.
Responsibilities
- Manage the reception team and greet and interact with clients in a welcoming and professional manner, ensuring every visit is a positive experience.
- Manage appointment bookings, handle queries, and take payments, while also dispensing medication and assisting with general administrative tasks.
- Handle account queries, chase outstanding debt, manage payments, and complete end-of-day banking and monitor petty cash records.
- Support the team with any other administrative tasks as required by the Practice Manager or Clinical Director.
Who We Are
We are a long-established, Small Animal Veterinary Group. As a progressive practice we recently relocated to our brand new, purpose-built practice in Woking, and continue to invest to refurbish and equip our other 2 practices to the same high standard. The practice maintains state of the art clinical equipment such as dental radiography, Virtual Veterinary equipment (VVS) ultrasound scanners, anaesthetic multiparameter and patient warming equipment. We also have a purpose-built grooming salon at our main site. We have a loyal client base and a gold standard reputation across the local community. We have great transport links to London and the beauty and history of Surrey on our doorstep ready to explore.
Join an exceptional team at Lynton Vets. Our 6 Veterinary Surgeons are supported by a great team of 8 Registered Veterinary Nurses, 4 Student Veterinary Nurses, 4 ANAs and experienced Receptionists across the Group. We have a family-like culture in practice and a truly supportive ethos. Each practice has an essential SOS chocolate station, and we are never short of cake with some excellent bakers across the group!
Mental and physical well-being of the team is paramount to us. Because our people matter, we recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do.
Your shift pattern
This is a full-time role working 40 hours per week, covering a variety of shifts including Saturdays on a shared rota as required.
Benefits
- 6.6 weeks annual leave
- Additional annual leave for your birthday added to your holiday allowance
- Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits – rewards gateway with discounts and cashback from retailers
- Pension scheme
- Discounted staff pet care
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Health Care Provider
Industries
- Veterinary
Referrals increase your chances of interviewing at Vet Record Careers by 2x
Head Veterinary Receptionist in Woking employer: Vet Record Careers
At Lynton Vets, we pride ourselves on being an exceptional employer that values our team members and their well-being. With a supportive, family-like culture and a commitment to professional development through the IVC Evidensia Academy, we offer a rewarding environment for our Head Veterinary Receptionist to thrive. Located in Woking, with excellent transport links to London and the beautiful Surrey countryside, our state-of-the-art facilities and focus on employee wellness make us a fantastic place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Head Veterinary Receptionist in Woking
✨Tip Number 1
Get to know the company! Research Lynton Vets and understand their values, culture, and what makes them tick. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Head Veterinary Receptionist, you'll be interacting with clients all day. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation with ease.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the work environment at Lynton Vets. They might share tips that could give you an edge during the interview process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Lynton Vets family.
We think you need these skills to ace Head Veterinary Receptionist in Woking
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and enthusiastic nature shine through! We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter.
Tailor Your Experience:Make sure to highlight your relevant experience in veterinary reception. We’re looking for someone who can manage a team and provide excellent customer service, so be specific about how your past roles have prepared you for this position.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to convey your skills and experiences more effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Lynton Vets!
How to prepare for a job interview at Vet Record Careers
✨Know the Practice Inside Out
Before your interview, take some time to research Lynton Vets. Familiarise yourself with their services, values, and recent developments. This will not only show your genuine interest but also help you tailor your responses to align with their ethos.
✨Showcase Your Leadership Skills
As a Head Veterinary Receptionist, you'll be managing a team. Prepare examples of how you've successfully led a team in the past, handled conflicts, or improved processes. Be ready to discuss your leadership style and how you can contribute to the supportive culture at Lynton Vets.
✨Demonstrate Customer Service Excellence
Customer service is key in this role. Think of specific instances where you've gone above and beyond for clients or resolved difficult situations. Highlight your communication skills and how you ensure every client feels valued and welcomed.
✨Prepare for Practical Scenarios
Expect to be asked about handling appointment bookings, managing queries, and dealing with payments. Brush up on relevant procedures and think through how you'd approach these tasks in a busy veterinary environment. Being able to demonstrate your practical knowledge will set you apart.
