At a Glance
- Tasks: Be the friendly face for clients, handling calls and scheduling appointments.
- Company: Join Scarsdale Vets, a top veterinary provider in the Midlands, dedicated to exceptional pet care.
- Benefits: Enjoy 6.6 weeks annual leave, birthday leave, and discounts on pet care.
- Why this job: Make a difference in pet owners' lives while working in a supportive and caring environment.
- Qualifications: No specific experience required; just bring your passion for helping others and great communication skills.
- Other info: Part-time role with flexible shifts, including weekends, perfect for students.
Join to apply for the Client Care Advisor (24.5hrs) role at Vet Record Careers
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Join to apply for the Client Care Advisor (24.5hrs) role at Vet Record Careers
We are excited to invite applications from candidates seeking to join us as a Client Care Advisor at Scarsdale Vets.
The Role of a Client Care Advisor
As a Client Care Advisor, you will be the first point of contact for our clients, providing them with a warm and professional welcome. You will play a vital role in ensuring the smooth operation of our practice, supporting both the veterinary team and our clients. You will be required to communicate effectively with both veterinary staff and pet owners.
Your Key Responsibilities Will Include
- Provide support to team members as required.
- Handling referral calls from other practices and scheduling appointments.
- Assisting clients with queries over the phone and in person.
- Providing reassurance and empathetic support to clients during their visits.
- Taking payments, solving problems, and ensuring attention to detail in all interactions.
About Pride
Scarsdale Veterinary Group is a leading veterinary provider in the Midlands, based in Derby. We are committed to delivering exceptional veterinary care for pets, horses, and farm animals, with a focus on outstanding customer service and high-quality care. Our largest practice, Pride Veterinary Centre, is a 24/7 hospital offering both first opinion and referral care across multiple disciplines. We also operate additional veterinary practices in Derby, Nottingham, and Burton upon Trent, along with a dedicated farm and equine practice.
Working Pattern
This is a part-time permanent role working 24.5 hours per week. The shifts will be between the hours of 7:00am-11:00pm Monday-Friday. Additionally, you would be required to partake in the weekend rota where the shift will fall between 8:00am and 11:00pm Saturday and Sunday. Rotas will be produced at least 4 weeks in advance, with the expectation you are flexible to cover the βcore\’ hours and days within the week. There may be potential for extra hours to cover holidays and sickness.
Because Our Employees\’ Matter
We Recognise That Our People Are Fundamental To The Success Of Our Business. Investing In Our People, Premises And Processes Is At The Heart Of What We Do. In Addition To a Competitive Salary You Will Benefit From
- 6.6Weeks annual leaveFTE
- Additional annual leave for your birthday which will be added to your holiday allowance
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits – reward gateway giving discounts and cashback with 100\’s of retailers
- Pension scheme
- Discounted staff pet care
Seniority level
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Seniority level
Entry level
Employment type
-
Employment type
Part-time
Job function
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Job function
Consulting, Information Technology, and Sales
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Industries
Veterinary
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Client Care Advisor (24.5hrs) employer: Vet Record Careers
Contact Detail:
Vet Record Careers Recruiting Team
StudySmarter Expert Advice π€«
We think this is how you could land Client Care Advisor (24.5hrs)
β¨Tip Number 1
Familiarise yourself with the veterinary industry and the specific services offered by Scarsdale Vets. Understanding their approach to client care will help you demonstrate your enthusiasm and knowledge during any conversations.
β¨Tip Number 2
Practice your communication skills, especially in handling difficult situations. As a Client Care Advisor, you'll need to reassure clients and provide empathetic support, so being able to articulate your thoughts clearly is crucial.
β¨Tip Number 3
Be prepared to discuss your flexibility regarding working hours. Since the role requires covering various shifts, showing that you're adaptable and willing to work weekends can set you apart from other candidates.
β¨Tip Number 4
Network with current or former employees of Scarsdale Vets if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Client Care Advisor (24.5hrs)
Some tips for your application π«‘
Understand the Role: Read the job description carefully to understand the responsibilities of a Client Care Advisor. Highlight your ability to communicate effectively and provide empathetic support, as these are key aspects of the role.
Tailor Your CV: Make sure your CV reflects relevant experience in customer service or similar roles. Emphasise any skills that align with the responsibilities mentioned, such as handling queries, scheduling appointments, and providing reassurance to clients.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for veterinary care and customer service. Mention specific examples from your past experiences that demonstrate your ability to handle client interactions and support a team.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Client Care Advisor position.
How to prepare for a job interview at Vet Record Careers
β¨Show Your Empathy
As a Client Care Advisor, you'll be dealing with pet owners who may be anxious about their pets. Make sure to demonstrate your ability to empathise and reassure clients during the interview. Share examples of how you've handled similar situations in the past.
β¨Know the Company
Research Scarsdale Vets and understand their values and services. Being familiar with their commitment to exceptional veterinary care will show your genuine interest in the role and help you align your answers with their mission.
β¨Practice Communication Skills
Effective communication is key in this role. Prepare to discuss how you would handle various scenarios, such as managing referral calls or assisting clients with queries. Practising these conversations can help you feel more confident during the interview.
β¨Highlight Attention to Detail
Since the role involves taking payments and solving problems, it's important to showcase your attention to detail. Be ready to provide examples of how you've ensured accuracy in previous roles, which will reassure the interviewers of your reliability.