Sales Support Representative in Brentford

We are looking for a structured, service-oriented and proactive Sales Support to support our commercial activities in the UK and RoW (Rest of World). Could this be you?

In this role, you will be a key link between customers, sales, production, logistics and internal support functions, ensuring efficient sales processes and an excellent customer experience. You will play an important part in keeping operations running smoothly and professionally in a fast‑paced, international environment.

• Act as a primary point of contact for customer inquiries via email and phone
• Provide accurate product and order information, ensuring a high level of service
• Support the sales team with quotes, order processing and follow‑up
• Build strong relationships with customers and ensure a consistently positive experience
• Order and delivery coordination
• Register, track and follow up customer orders from order to delivery
• Coordinate with production and logistics to ensure timely and correct deliveries
• Monitor order progress and proactively communicate with customers on status and changes
• Handle customer feedback and complaints, ensuring professional resolution
• Operational coordination
• Act as a bridge between sales, logistics, production and internal stakeholders
• Ensure smooth workflows and contribute to efficient sales and delivery processes
• Support ongoing improvement of processes and ways of working
• Work closely with the UK sales team and relevant international stakeholders
• Participate in sales and operations meetings as required
• Contribute to reporting and tracking of key operational activities

• Experience from a similar role within sales support, customer service or operations
• Strong understanding of order handling, coordination and customer processes
• Experience with CRM and/or ERP systems is an advantage
• Proficiency in Microsoft Office (especially Excel and Outlook)
• Fluent in English (written and verbal)
• Highly service-oriented with strong communication skills
• Structured, detail-oriented and able to manage multiple tasks simultaneously
• Proactive, solution-focused and reliable
• Strong collaboration skills and ability to work cross-functionally
• Takes ownership and delivers with high quality

• Excellent communication, organization and collaboration skills and ability to manage multiple tasks simultaneously
• Willingness and ability to travel for customer meetings and other sales related activities
• Interest in Scandinavian design, landscape architecture, and appreciation for quality craftsmanship and sustainability
• Strong analytical and problem-solving skills
• Independent and entrepreneurial spirit
• Customer-focused with a passion for delivering outstanding customer service

Be part of an international, design-driven company with strong growth ambitions. Work in a collaborative and fast-paced environment. Opportunity to influence and improve processes. Competitive terms and a supportive team culture.

Vestre is a leading manufacturer of furniture for towns, cities, parks, and outdoor public spaces, with more than 75 years of experience creating social and democratic meeting places. Our products are manufactured in Norway and Sweden using high-quality materials and strict production standards to ensure durability and long lifespans. As a family‑owned company headquartered in Oslo, Norway, we combine long‑term sustainability thinking with design-driven, high-quality urban furniture solutions that serve communities worldwide.

We offer a competitive annual salary in the range of £35,000–£45,000, based on experience and qualifications. We review applications on an ongoing basis.