At a Glance
- Tasks: Provide top-notch technical support and resolve client issues on our Managed Accounts platform.
- Company: Join Vestmark, a leader in financial technology with a focus on collaboration and innovation.
- Benefits: Earn $19-$22 per hour, gain hands-on experience, and develop your skills in a dynamic environment.
- Other info: Work on-site in Wakefield, MA, and enjoy a diverse and inclusive workplace.
- Why this job: Make a real difference by helping clients while learning about the financial sector and software solutions.
- Qualifications: Pursuing a BA or BS degree; interest in finance or computer science is a plus.
The predicted salary is between 19 - 22 £ per hour.
A Technical Support Engineering Co-op on the production support team is responsible for production and technical support for clients using our Managed Accounts solutions platform. The Technical Support Engineer Intern works with clients to analyze, research, and resolve customer support cases. This hands-on position requires client contact, problem resolution, and coordination with internal operations and technology teams to service clients. This is an on-site role, requiring five days per week. The office is located at Vestmark’s headquarters in Wakefield, MA. Fully remote or hybrid candidates will not be considered.
Responsibilities:
- Work collaboratively and independently to contribute to and progress the analysis, research, and resolution of customer support cases logged via the Vestmark Support Portal.
- Answer inbound support calls and triage support inquiries; escalate to support team leader or manager if case is outside area of understanding.
- Proactively log activities associated with assigned cases, ensuring all activity is accurately described and detailed.
- Management of client expectations – excellent communication skills are essential.
- Partner with various internal departments to deliver superior customer service.
- Proactive support documentation development and refinement.
Required Experience and Skills:
- Knowledge, understanding and/or interest in the Financial sector.
- Knowledge, understanding and/or interest of enterprise software implementation lifecycle and aptitude for comprehending enterprise software architecture.
Desired Technical Skills:
- MS Windows, SQL.
- Ability to balance and manage multiple, competing priorities.
- Collaborative interpersonal skills and ability to work within cross-functional teams.
- Self-starter who can display good judgment to plan and accomplish goals in a complex fast-paced environment.
- Excellent customer service mentality and skills.
- Creative problem-solving and analysis skills.
- Ability to handle problem situations quickly, inventively, and resourcefully.
- Knowledge or understanding of investment systems (e.g. Portfolio Management, Trading, Middle/Back Office Operations) is a plus.
Education:
- Progress towards a BA or BS degree (BS degree in Finance or Computer Science is a plus).
Vestmark is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Vestmark prohibits employment discrimination on the basis of race, color, religion, gender identity, sex, sexual orientation, pregnancy, national origin, age, disability status, protected military or veteran status, and genetic information. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Hourly compensation ranges from $19-$22, with specific rate determined by academic year level.
Technical Support Engineer Co-op in Wakefield employer: Vestmark
Vestmark is an exceptional employer located in Wakefield, offering a dynamic and collaborative work culture that fosters rapid professional growth. As a Junior Java Backend Engineer, you'll benefit from mentorship by experienced engineers while working on impactful projects in wealth management. The company prioritises strong computer science fundamentals and provides ample opportunities for learning and development in cutting-edge technologies like Java and Spring Boot.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer Co-op in Wakefield
✨Get to Know the Customer Support Community
Dive into relevant forums and communities like the Customer Support subreddit or platforms like Support Driven. Engaging in discussions and sharing your thoughts can help us spot you when internship opportunities arise!
✨Leverage University Resources
Check out your university’s career services for internship listings specifically in customer support. They often have connections with local companies, and you might even find exclusive opportunities that aren’t posted elsewhere.
✨Showcase Your Problem-Solving Skills
If you’re applying for a customer support internship, prepare to share examples of how you’ve resolved issues in the past. Even if it’s from a group project or helping a friend, being able to illustrate your problem-solving can make you shine!
✨Apply Directly on Our Website
Don’t forget to apply through our website at Vestmark for the customer support internship! This often boosts your visibility to our hiring team and shows your genuine interest in joining us.
We think you need these skills to ace Technical Support Engineer Co-op in Wakefield
Some tips for your application 🫡
Show Your Customer-Centric Attitude:In customer support, your ability to empathise and effectively communicate with customers is key. Make sure your cover letter reflects your enthusiasm for helping others—share any relevant volunteer experiences or informal roles where you've had to assist people or solve their problems.
Highlight Soft Skills That Shine:Alongside your CV, you want to emphasise your soft skills—think communication, patience, and problem-solving. Use specific examples in your application to showcase how you've put these skills into practice, whether in previous jobs, volunteering, or even group projects at uni.
Tailor Your CV to Include Relevant Experience:Your CV should highlight any customer service-related experience you have, even if it was a part-time gig or an internship. It’s not just about the job title; consider detailing how you managed customer inquiries and resolved issues—this is what customer support is all about!
Express Your Eagerness to Learn:As an intern, you're here to learn, right? In your cover letter, express your eagerness to gain more skills and knowledge in the customer support field. Mention any specific areas you’re particularly interested in, and let Vestmark know you’re keen to grow alongside their team.
How to prepare for a job interview at Vestmark
✨Know Your Customer Support Tools
Familiarise yourself with customer support tools like Zendesk or Freshdesk, as these might come up in conversation. Have a basic understanding of how they work, and perhaps even try to explore their features through free trials or tutorials.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to discuss past experiences where you’ve successfully resolved issues for others. Think of good examples from school or previous jobs that highlight your ability to handle customer queries or complaints.
✨Emphasise Your Willingness to Learn
As an intern, they're not just looking for experience—show them your eagerness to learn and grow. Share what excites you about customer support and how enthusiastic you are to develop new skills with Vestmark.
✨Prepare for Scenario-Based Questions
Expect hypothetical questions where you might need to demonstrate how you'd handle specific customer scenarios. Practise responses to situations like dealing with an upset customer or troubleshooting a product issue.
