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- Tasks: Lead and inspire a dynamic team in managing high-value consignment and VIP services.
- Company: Join Vestiaire Collective, a global leader in sustainable fashion.
- Benefits: Competitive pay, learning opportunities, and the chance to make a real impact.
- Why this job: Shape the future of fashion while working with a diverse, passionate team.
- Qualifications: 3+ years in leadership, strong communication, and a knack for problem-solving.
- Other info: Embrace inclusivity and grow your career in a fast-paced environment.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Vestiaire Collective is the leading global online marketplace for desirable pre‑loved fashion. Our mission is to transform the fashion industry for a more sustainable future by empowering our community to promote the circular fashion movement. Vestiaire was founded in 2009 and is headquartered in Paris with offices in London, Berlin, New York, Singapore, Ho Chi Minh, and warehouses in Tourcoing (France), Crawley (UK), Hong Kong and New York. We currently have a diverse global team of 600 employees representing more than 50 nationalities. Our values are Activism, Transparency, Dedication and Greatness and Collective.
We are seeking a highly organized and motivated individual to lead our Consignment / VIP Team at our Crawley warehouse. This is a full‑time position. The standard work week is Monday to Friday, with hours from 09:00 to 17:30. Flexibility may be required during peak periods.
About the Role
The Consignment / VIP Team Leader will be responsible for overseeing the daily operations of the Consignment and VIP services team. This role requires a blend of leadership, operational efficiency, and exceptional client relationship management, focusing on high‑value and exclusive inventory. The Team Leader will ensure seamless processing of consigned items and provide an elevated service experience for our VIP clientele.
What you will do
- Team Leadership and Management: Lead, mentor, and motivate a team of Copywriters, Photographers and a Logistician. Conduct regular one‑on‑one meetings, performance reviews and training sessions for team members. Schedule team coverage to ensure all operational demands and client needs are met efficiently. Foster a collaborative and high‑performance team culture.
- Consignment Operations: Oversee the end‑to‑end consignment process, from initial intake and authentication to pricing, photography and listing. Ensure accurate and timely data entry for all consigned inventory. Manage communication with Business Team regarding the items in the flow.
- VIP Client Service: Act as the primary point of escalation for KAM inquiries and issues. Develop and implement service standards that exceed the expectations of high‑net‑worth and VIP clients.
- Process Improvement and Compliance: Identify opportunities to streamline and improve consignment and VIP service workflows. Develop and update Standard Operating Procedures (SOPs) to ensure consistency and compliance. Ensure strict adherence to company policies, legal requirements, and security protocols related to high‑value goods. Prepare and present regular reports on team performance, consignment volume, and VIP service metrics to senior management.
Who you are
Required Experience: Minimum of 3 years of experience in a leadership or supervisory role, preferably within a warehouse environment. Proven experience managing high‑value inventory and managing internal customer. Demonstrated success in process optimization and team development.
Skills and Competencies: Exceptional leadership and team‑building skills. Superior written and verbal communication, with an emphasis on professional correspondence and negotiation. Strong organizational and problem‑solving abilities. A keen eye for detail and commitment to accuracy.
What we offer: A meaningful job with an impact on the way people consume fashion and promote sustainability. The opportunity to do career‑defining work in a fast‑growing French‑born scale‑up. The possibility to work as part of a globally diverse team with more than 50 nationalities. Two days to help Project – reinforcing your activist journey and volunteer for an association. Significant investment in your learning and growth. Competitive compensation and benefits package. As full member of our entrepreneurial project, you will be eligible to free shares.
Research indicates that people from under‑represented backgrounds—including women, people with disabilities, and other marginalized communities—often hesitate to apply for roles unless they meet every single requirement. At Vestiaire Collective, we believe that talent comes in many forms, and we are committed to creating an inclusive environment where everyone can thrive. Your unique perspective could be exactly what our team needs, so we encourage you to apply even if you don’t tick every box. Vestiaire Collective is an equal opportunities employer.
Beware of Scams: Vestiaire Collective only contacts candidates via official emails ending in @vestiairecollective.com or no-reply@hire.lever.co. We never use WhatsApp, Telegram, or similar apps for job offers, nor will we ever request payments or banking details. If you receive a suspicious message, please report it to careers@vestiairecollective.com.
Team Leader VIP in Crawley employer: Vestiaire Collective
Contact Detail:
Vestiaire Collective Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader VIP in Crawley
✨Tip Number 1
Get to know the company inside out! Research Vestiaire Collective's mission, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to team leadership and client service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your experience effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Team Leader VIP in Crawley
Some tips for your application 🫡
Show Your Passion for Sustainability: When writing your application, let your enthusiasm for sustainable fashion shine through. We love candidates who share our mission to transform the industry, so make sure to highlight any relevant experiences or values that align with our goals.
Tailor Your Application: Don’t just send a generic CV and cover letter! We want to see how your skills and experiences specifically relate to the Team Leader VIP role. Mention your leadership experience and how you’ve successfully managed high-value inventory in the past.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the role. Use bullet points where possible to make it easy for us to read.
Apply Through Our Website: Make sure to submit your application through our official website. This ensures that we receive your details directly and helps us keep track of all applications efficiently. Plus, it’s super easy!
How to prepare for a job interview at Vestiaire Collective
✨Know the Company Inside Out
Before your interview, dive deep into Vestiaire Collective's mission and values. Understand their commitment to sustainability and the circular fashion movement. This knowledge will help you align your answers with their goals and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved processes. Highlight how you can foster a collaborative culture and motivate your team to achieve high performance.
✨Prepare for Client Scenarios
Since this role involves VIP client service, think about how you would handle various client scenarios. Be ready to discuss how you would exceed the expectations of high-net-worth clients and manage any issues that arise. This will showcase your problem-solving skills and customer-centric approach.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team's current challenges, opportunities for process improvement, or how success is measured in the role. This not only shows your interest but also gives you valuable insights into the position and company culture.