Team Leader Authentication and QC in Crawley

Vestiaire Collective is the leading global online marketplace for desirable pre‑loved fashion. Our mission is to transform the fashion industry for a more sustainable future by empowering our community to promote the circular fashion movement. Vestiaire was founded in 2009 and is headquartered in Paris with offices in London, Berlin, New York, Singapore, Ho Chi Minh, and warehouses in Tourcoing (France), Crawley (UK), Hong Kong and New York. We currently have a diverse global team of 600 employees representing more than 50 nationalities. Our values are Activism, Transparency, Dedication and Greatness and Collective.

We are seeking a highly organized and motivated individual to lead our Authentication Team at our Crawley warehouse. This is a full‑time position. The standard work week is Monday to Friday, with hours from 09:00 to 17:30. Flexibility may be required during peak periods.

About the Role

The Authentication/ QC Team Leader is responsible for overseeing the daily operations of both the product authentication and quality control processes within the warehouse. This includes managing a team of authenticators and QC specialists, ensuring all products meet strict quality and authenticity standards, and optimizing workflows for efficiency and accuracy. The successful candidate will be a role model for the team, maintaining high standards of integrity and attention to detail.

What you will do

• Lead, mentor, and manage the combined Authentication and Quality Control (QC) Team, including scheduling, performance reviews, and training new members.
• Oversee the authentication of all incoming and outgoing products to ensure 100% compliance with authenticity standards.
• Manage and enforce quality control checks on incoming inventory for condition, description accuracy, and adherence to platform standards.
• Develop and implement efficient, scalable authentication and quality control processes and procedures.
• Monitor team performance against key metrics for both authentication and QC, addressing any deviations promptly.
• Collaborate with Inventory and Logistics departments to ensure smooth product flow.
• Maintain expert‑level knowledge of product authenticity indicators and market counterfeiting trends.
• Handle escalated authentication disputes and complex cases, including complex quality issues and discrepancies.
• Ensure a safe, clean, and organized working environment in the authentication/ QC area.
• Report on team performance and process efficiency to Person on a weekly basis.

Who you are

• Minimum of 3 years of experience in a leadership or supervisory role, preferably within a warehouse environment or quality control environment.
• Demonstrated expertise in product authentication, with an exceptional eye for detail.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Proficiency in warehouse management systems and Microsoft Office Suite.

Preferred

• Prior experience in the luxury goods or high‑value retail sector.
• Relevant professional certification in quality control or authentication.
• Knowledge of health and safety standards within a warehouse setting.

What we offer

• A meaningful job with an impact on the way people consume fashion and promote sustainability.
• The opportunity to do career‑defining work in a fast‑growing French‑born scale up.
• The possibility to work as part of a globally diverse team with more than 50 nationalities.
• Two days to help Project – reinforcing your activist journey and volunteer for an association.
• Significant investment in your learning and growth.
• Competitive compensation and benefits package.
• As a full member of our entrepreneurial project, you will be eligible to free shares.

Research indicates that people from underrepresented backgrounds—including women, people with disabilities, and other marginalized communities—often hesitate to apply for roles unless they meet every single requirement. At Vestiaire Collective, we believe that talent comes in many forms and we’re committed to creating an inclusive environment where everyone can thrive. Your unique perspective could be exactly what our team needs, so we encourage you to apply even if you don’t tick every box. Vestiaire Collective is an equal opportunities employer.

Beware of Scams

Vestiaire Collective only contacts candidates via official emails ending in @vestiairecollective.com. We never use WhatsApp, Telegram, or similar apps for job offers, nor will we ever request payments or banking details. If you receive a suspicious message, please report it to us.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.