At a Glance
- Tasks: Lead a dynamic team in managing VIP item operations from intake to publication.
- Company: Join Vestiaire Collective, a leader in luxury consignment services.
- Benefits: Enjoy competitive salary, health perks, and opportunities for professional growth.
- Other info: Collaborative culture with excellent career advancement opportunities.
- Why this job: Make a real impact by leading a passionate team in a fast-paced environment.
- Qualifications: Strong leadership skills and experience in operational settings are essential.
The predicted salary is between 31500 - 38500 £ per year.
We are looking for a VIP Operations Team Leader to lead a multidisciplinary team at our Crawley warehouse. Vestiaire Collective offers a dedicated consignment service to selected VIP sellers. Our VIP Key Account Management team manages the client relationship, while our warehouse team oversees the operational journey of their items—from intake and preparation through photography, copywriting and publication on our platform.
Reporting to the Crawley Warehouse Director, you will manage a team of seven: three Copywriters, three Photographers and one Logistician. Your primary responsibility will be to create a clear, supportive and high-performing working environment. You will oversee daily workflow, help the team achieve its productivity and quality targets, address operational bottlenecks and ensure that VIP items are processed accurately and on time. This is a hands-on, onsite leadership position for someone who enjoys being close to both the team and the operation.
What you will do
- Lead and develop the team
- Lead, coach and support a multidisciplinary team of 7 across copywriting, photography and logistics.
- Set clear expectations and help team members understand their individual and collective performance targets.
- Hold regular one-to-one meetings, provide timely feedback and support individual development.
- Recognize strong performance and address performance concerns constructively and consistently.
- Organise team coverage and allocate work according to operational volumes and priorities.
- Build a collaborative environment in which different professional profiles work together towards a shared objective.
- Support the onboarding and training of new team members.
- Manage daily operations and performance
- Coordinate the daily VIP consignment workflow, from the arrival of items at the warehouse through to photography, copywriting and listing.
- Monitor productivity, quality, turnaround time and backlog against agreed KPIs and service levels.
- Identify bottlenecks across the different stages of the workflow and take practical action to resolve them.
- Prioritise urgent or sensitive items while maintaining a sustainable workload for the team.
- Ensure information relating to items is recorded accurately and updated on time.
- Investigate operational or quality issues, identify their root causes and implement corrective actions.
- Provide the Warehouse Manager with clear visibility of team performance, risks and required support.
- Deliver a reliable VIP service
- Partner closely with Key Account Managers, who manage the direct relationship with our VIP clients.
- Act as the main operational escalation point for questions, delays and urgent requests relating to VIP consignments.
- Provide clear and realistic updates on item status, operational capacity and expected timelines.
- Balance urgent business requests with existing operational priorities and team capacity.
- Ensure that the operational service delivered by the warehouse meets the standards expected for VIP and high-value items.
- Improve processes and maintain high standards
- Identify opportunities to improve productivity, quality and collaboration across the workflow.
- Use performance data and team feedback to recommend practical process improvements.
- Create, maintain and communicate clear Standard Operating Procedures.
- Ensure that team members consistently follow quality, inventory, security and compliance procedures.
- Support the accurate handling and traceability of unique, sensitive and high-value items.
- Monitor the impact of implemented changes and adjust the approach when needed.
- Share regular performance updates and improvement plans with warehouse and business stakeholders.
Who you are
We are open to candidates from warehouse operations, production environments, e-commerce fulfillment, content operations or other fast-paced operational settings. You do not need previous experience in luxury fashion, consignment or direct VIP client management. What matters most is your ability to lead people, manage a multi-stage workflow and deliver consistently against operational targets.
Read more in Crawley employer: Vestiaire Collective
Vestiaire Collective is an exceptional employer, offering a dynamic and inclusive work environment at our Crawley warehouse, where you can lead a diverse team dedicated to transforming the fashion industry towards sustainability. With a strong emphasis on employee growth, we provide significant investment in learning opportunities, competitive compensation, and the chance to make a meaningful impact in the circular fashion movement. Join us to be part of a global community that values activism, transparency, and collaboration, while enjoying unique benefits like two days for volunteer projects and eligibility for free shares.
StudySmarter Expert Advice🤫
We think this is how you could land Read more in Crawley
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Vestiaire Collective and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Vestiaire Collective!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Vestiaire Collective keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Read more in Crawley
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Vestiaire Collective:This is your chance to really connect with the team at Vestiaire Collective. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Vestiaire Collective
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Vestiaire Collective.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Vestiaire Collective that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Vestiaire Collective. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
