Service Customer Manager

Do you have experience as Customer Manager? Are you looking to make a difference within the renewable sector? Then Vestas has an opportunity for you!

Region NCE > SBU NCE Service > CSM UK/IE Operating within the Vestas Northern & Central Europe business unit, we focus exclusively on selling, constructing and operating onshore wind power plants in the UK and Ireland. With offices in Dublin and Warrington, Service UK and Ireland is responsible for the service and maintenance of our customers' wind power plants in both markets. Together with our colleagues throughout Vestas, we handle some of the largest operational projects, with some of the most complex customers in Europe.

Responsibilities

• Account management of customers that range from large-scale complex utilities to independent developers and infrastructure investment funds.
• Focus on contractual application and commercial excellence.
• Secure and maintain world-class customer relationships, resulting in increased customer satisfaction and loyalty.
• Handle the customer relationship effectively, using the knowledge and network at Vestas ensuring best-in-class customer management.
• Be the customer's primary contact for commercial and contractual issues in Vestas.
• Resolving disputes and maintaining an exemplary level of service.
• Ensure contracts are performing financially to budget, handling commercial and financial risk.
• Analysis of data, produce summaries and recommend best commercial solutions.
• Onboarding new sites and customers, working alongside the Sales and Service Sales departments.

Qualifications

• You will be degree qualified, ideally Masters-level with previous experience in a customer management role improving business performance.
• Your experience will involve handling large complex accounts from a commercial or contractual perspective.
• Skilled in account management whilst also having the ability to expand business scope and negotiate expansion to existing services.
• You will be a skilled relationship manager, adept at interacting with people at all levels of large multinational organisations.
• Project management skills, able to handle a range of solutions with stakeholders across the business.
• You will have proven solid organisational skills, the ability to prioritise and change focus as per the needs of the business.
• You will have highly developed communications skills, the ability to be clear and consistent with the customer message internally within Vestas.

Competencies

• You can demonstrate solid business understanding, and know what it means to be "customer centric".
• Hard-working and progressive with a will to achieve goals.
• Professional networker, able to influence all stakeholders and have a team-focused approach.
• Able to connect and collaborate internally, utilising others' key skills when necessary.
• Reliable and motivated, able to stay focused in a time-sensitive setting and keeping a clear overview.
• Highly organised, with the ability to prioritise a range of tasks, along with a solid attention to detail.
• Confident, clear and effective with your communications at all levels.
• You should be thoroughly familiar with Microsoft Office packages; Excel, PowerPoint and SAP skills are beneficial.

What we offer

We offer a job with meaning where you will get the opportunity to contribute to solving one of the most important global issues of our time - ensuring a more sustainable future. We have an eclectic mix of experience and skills, working together to make Vestas' vision a reality. Join Vestas and you will find yourself working in a spirit of worldwide collaboration while enjoying the knowledge that you are making a positive difference.

Additional information

Your work location will be in Warrington. Applications are handled on an ongoing basis. Please apply online with your letter of motivation and CV. Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. All inquiries are treated confidentially.

DEIB Statement

At Vestas, we recognise the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

About Vestas

Vestas is the energy industry's global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 185 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. With 30,000 employees globally, we are a diverse team united by a common goal: to power the solution - today, tomorrow, and far into the future. Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.