Service Customer Agent

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Are you a motivated and practical individual, with the commitment to manage a wide range of customer interactions? With our growing service portfolio, we\’re looking for a Service Customer Agent to join our team and contribute to our future as a key provider of sustainable energy solutions!

Region

NCE > SBU NCE Service > Customer Support Engineers

Operating within the Northern and Central Europe business unit of Vestas Wind Systems, Vestas Celtic Wind Technology Ltd focuses on selling, constructing, and operating onshore wind power plants in the UK and Ireland. With offices in Warrington and Dublin, the Service Department manages the servicing and maintenance of wind turbines in these regions.

Vestas Celtic Wind Technology Ltd is known for professionalism, innovation, and providing robust business solutions. We foster a workplace that values openness, motivation, and willpower, encouraging our employees to undertake exciting tasks.

Responsibilities

The Service Customer Agent works with a team of Agents, Engineers, and Customer Managers. Your role will involve maintaining technical and operational relationships with a diverse range of customers, from large utility companies to autonomous developers and infrastructure funds. Your scope includes:

1. Owning, coordinating, and resolving customer issues systematically, and maintaining relationships with customer representatives.
2. Providing first-line technical support and acting as the primary interface between customers and our Technical Support and Engineering teams.
3. Conducting routine operational and technical calls, and participating in business reviews as needed.
4. Collaborating effectively across departments to keep customers informed about service operations, changes, delays, safety, and environmental issues.
5. Identifying new aftermarket sales opportunities and securing business transactions.
6. Leading projects that enhance team efficiency, improve our business, and enrich customer experience.

Qualifications

• Experience in customer-facing roles, customer service, or technical support.
• Knowledge of wind turbines, rotating machinery, or similar systems.
• Proficiency with Microsoft Office, Excel, PowerPoint, SAP, or Salesforce.
• Fluent in English.
• Strong stakeholder management and customer service skills.
• Ability to stay productive during busy periods.
• Problem-solving skills and efficiency in completing tasks.
• Focus on continuous improvement.
• Structured, accurate, and collaborative communication skills across the UK and Ireland.

What We Offer

An exciting opportunity to engage with diverse technical offerings in our Service department, working on long-term projects that shape our future. Expect a dynamic environment where each day presents new challenges.

Additional Information

We encourage prompt applications, as interviews are held regularly. Please note that we reserve the right to amend or withdraw this job posting at any time, including before the closing date of June 5th. All inquiries will be handled confidentially.

Beware of Recruitment Fraud

Be aware of fraudulent emails claiming to be from Vestas. For more information, visit: https://www.vestas.com/en/careers/our-recruitment-process

DEIB Statement

At Vestas, we value diversity, equity, and inclusion. We encourage applications from all backgrounds, especially from those who may hesitate due to their identity or qualifications. Our CEO emphasizes that talent and expertise come in many forms, and a diverse workforce enhances our ability to innovate and solve complex challenges.

About Vestas

Vestas is a global leader in sustainable energy solutions, specializing in wind turbine design, manufacturing, installation, and servicing. With over 185 GW installed worldwide and 40+ years in the industry, we are pioneers committed to a sustainable future. Our team of 30,000 employees worldwide shares a common goal: to power the solution for today and the future. We promote a diverse, inclusive workplace and invite you to learn more by visiting our website and social media channels, and joining our Talent Universe for updates.

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