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- Tasks: Manage customer orders, resolve issues, and ensure smooth logistics for an exceptional experience.
- Company: Join Vestacy, a dynamic company transforming houses into homes with trusted brands.
- Benefits: Enjoy career growth, mental wellbeing support, and access to an online learning academy.
- Why this job: Be the vital link in our supply chain and make a real impact on customer satisfaction.
- Qualifications: Experience in supply chain or customer service, with strong analytical skills.
- Other info: We value potential over experience and promote a diverse, inclusive workplace.
The predicted salary is between 30000 - 42000 £ per year.
Vestacy is a standalone company with a clear purpose: to transform houses into homes. We’re home to some of the world’s most trusted brands helping millions of people care for the spaces they live in every day. Backed by Advent, a leading global private equity firm, we have the freedom to think big and move fast. With almost 3,000 colleagues across 20+ countries, we see every person as a Founder, empowered to make bold decisions and shape what’s next.
Our supply chain is the backbone of our business. It’s how we get our trusted products to people all over the world, safely and efficiently. If you’re looking for a career in supply chain, there’s no better place to be than Vestacy. We offer a variety of exciting opportunities in all areas of the supply chain, from planning and procurement to manufacturing and logistics.
The Customer Supply Coordinator plays a key role in ensuring an exceptional customer experience by managing end to end order processing, customer claims, daily logistics tasks, and the smooth flow of products through the supply chain. This role serves as the central link between customers, warehouse operations, freight partners, and internal teams to maintain accuracy, efficiency, and service excellence.
Your responsibilities- Order Processing & Order Management
- Process customer orders accurately and in a timely manner, ensuring all data is correct and complete.
- Monitor order status from entry to delivery, proactively resolving delays, stock issues, or documentation gaps.
- Coordinate order amendments, cancellations, and priority requests as needed.
- Maintain order dashboards and provide regular updates to internal stakeholders.
- Customer Relations & Communication
- Act as a primary point of contact for customers regarding orders, delivery queries, and supply chain issues.
- Build strong, service-oriented relationships with key customer accounts.
- Communicate delivery schedules, product availability, and logistics changes clearly and professionally.
- Collaborate with sales, finance, and operations to support customer requirements.
- Customer Claims & Issue Resolution
- Manage customer claims related to shortages, damages, returns, or quality concerns.
- Investigate root causes by coordinating with warehouse, transport, and quality teams.
- Process credit notes, replacements, or corrective actions in line with company policy.
- Track trends in claims and recommend improvements to reduce recurrence.
- Logistics Coordination (Warehouse & Freight)
- Liaise daily with warehouse teams to ensure picking, packing, and dispatch operations run smoothly.
- Coordinate outbound freight bookings, transportation schedules, and carrier instructions.
- Confirm shipping documents and ensure compliance with required standards.
- Monitor delivery performance and escalate delays or exceptions.
- Maintain accurate records in ERP and logistics systems.
- Prepare reports on order performance, claims, stock availability, and logistics KPIs.
- Support continuous improvement efforts to streamline processes and enhance service levels.
- Ensure adherence to company procedures, SOPs, and compliance requirements.
- Experience in supply chain, logistics, customer service, or order management roles.
- Knowledge of warehouse operations and freight/transport processes.
- Experience in handling customer claims or returns (desired).
- Strong numerical and analytical skills.
- Supply Chain Management
- Business Partnership
- Collaboration and partnership building
- Relationship Management
- Business Acumen
- Productivity management
- Improve business processes
- Advanced Analytics
- Data Analytics
- Supply Chain Planning
- Logistics Management
We believe great work deserves great rewards. That’s why we offer numerous local benefits and global benefits designed to help you grow and thrive, such as career mobility opportunities, a referral program, access to our online learning academy, mental wellbeing support, and short-term bonus incentives.
We believe the best teams are built like great homes: on strong foundations and room to grow. That’s why we hire for potential as well as experience. If you resonate with our purpose, we encourage you to apply, even if you don’t tick every box. We’re committed to equal opportunity for all, regardless of age, ability, background, identity, or any other characteristic protected by law. Together, we create a space where everyone can thrive.
Customer Service Coordinator (12 month FTC) in Slough employer: Vestacy
Contact Detail:
Vestacy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator (12 month FTC) in Slough
✨Tip Number 1
Get to know the company inside out! Research Vestacy's values, products, and recent news. This way, when you get that interview, you can show off your knowledge and passion for transforming houses into homes.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and supply chain management. Think about how your experience aligns with the role of Customer Supply Coordinator and be ready to share specific examples.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Vestacy team and making a difference.
We think you need these skills to ace Customer Service Coordinator (12 month FTC) in Slough
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about transforming houses into homes and how you can contribute to our mission at Vestacy.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in supply chain, logistics, or customer service. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your achievements and experiences are easy to read and understand. This helps us get a quick grasp of your potential!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Vestacy
✨Know Your Stuff
Before the interview, dive deep into Vestacy's mission and values. Understand their brands like Air Wick and Cillit Bang, and think about how your experience in supply chain or customer service aligns with their goals. This will show that you're genuinely interested and prepared.
✨Showcase Your Problem-Solving Skills
As a Customer Supply Coordinator, you'll need to handle issues like order delays or customer claims. Prepare specific examples from your past experiences where you successfully resolved similar challenges. This will demonstrate your ability to think on your feet and maintain service excellence.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and professionally. During the interview, be sure to ask questions about the team dynamics and how they communicate with customers and internal teams. This shows you're ready to engage and collaborate.
✨Emphasise Your Analytical Skills
With strong numerical and analytical skills being crucial for this position, come prepared to discuss how you've used data to improve processes or solve problems in previous roles. Highlight any experience with ERP systems or logistics KPIs to make your case even stronger.
