eCommerce Account Manager - Grocery in Maidenhead

Vestacy is a standalone company with a clear purpose: to transform houses into homes. We’re home to some of the world’s most trusted brands helping millions of people care for the spaces they live in every day. Backed by Advent, a leading global private equity firm, we have the freedom to think big and move fast. With almost 3,000 colleagues across 20+ countries, we see every person as a Founder, empowered to make bold decisions and shape what’s next.

Our Sales teams help to deliver Vestacy's purpose by building shared success with our customers, making access to the highest quality brands possible in-stores and online. Within Sales, we're focused on achieving outperformance across all our channels, operating in highly competitive categories. This focus results in a dynamic, fast paced environment where cross functional teams are encouraged to collaborate to achieve success.

This role reports into the Head of Grocery and does not have direct line management responsibility. The eCommerce Account Executive will work daily and cross functionally with the Sales and National Account Managers, as well as Marketing and Media teams, to deliver aligned commercial and brand objectives across the online grocery channel. It also has sole ownership for the Ocado National Account including retailer relationship and JBP's. The role requires strong collaboration, data led decision making and external customer engagement.

Your responsibilities

• Digital Shelf Management: Own the end-to-end digital shelf across online grocery customers, running and tracking performance with a continuous test and learn mindset. Lead ratings and reviews programmes in partnership with Bazaarvoice to drive conversion and shopper trust. Track and optimise search visibility and ranking, ensuring products are discoverable across key missions and keywords. Ensure strong online availability, proactively identifying and resolving content, ranging or stock issues. Upload all content to Brand Bank and check live on T5 retailer websites.
• Retail Media Management: Manage performance marketing execution across platforms such as Citrus and Criteo, including daily campaign set up, optimisation and reporting. Optimise retail media investment to drive clear sales outcomes and ROAS. Ensure retail media activity is fully aligned with in store promotions and customer plans. Amplify and build upon brand ATL campaigns within the online grocery environment. Act as the sales lead for Ocado, working in close collaboration with the Head of Grocery.
• Achieve Net Revenue, TI and Gross Margin targets for the account portfolio.
• Achieve account 4P targets (Product, Placement, Price & Promotion).
• Provide challenge within a Category Business Team from a customer perspective.
• Develop multi-level relationships with the account.
• Develop and deliver customer Joint Business Plan (JBP).
• Budget Control & ROI Analysis: Own and manage the retail media budget for online grocery customers. Track performance and deliver clear ROI analysis, insights and recommendations. Use commercial data to inform future investment decisions and continuous optimisation.

The experience we're looking for

• 3-4 years experience in online grocery account management in the UK.
• 2-3 years managing Digital Shelf (Content, availability, ratings and reviews, search); Tesco, Asda, Sainsburys, Morrisons, Waitrose, Ocado.
• 2 years experience in retailer media on grocery platforms.
• Experience using Citrus / Criteo required.
• Experience with Digital Shelf tools e.g. Profitero, eStore, Commerce IQ beneficial but not required.
• Instore shopper marketing experience beneficial but not required.

The skills for success

• Key Account Management, Account Management, Ecommerce, Analysing sales and Ecommerce data.
• Field sales; Field sales management, Consumer Insights; Shopper Insights; Customer Insights; Category Analysis.
• Collaboration and partnership skills; Influencing, Consultative Selling.
• Perform product planning, Business acumen; financial acumen, commercial acumen, Sales negotiation, Strategy Execution, Operational Excellence.

What we offer

We believe great work deserves great rewards. That’s why we offer numerous local benefits and global benefits designed to help you grow and thrive, such as career mobility opportunities, a referral program, access to our online learning academy, mental wellbeing support, and short-term bonus incentives.

Equality

We believe the best teams are built like great homes: on strong foundations and room to grow. That’s why we hire for potential as well as experience. If you resonate with our purpose, we encourage you to apply, even if you don’t tick every box. We’re committed to equal opportunity for all, regardless of age, ability, background, identity, or any other characteristic protected by law. Together, we create a space where everyone can thrive.