At a Glance
- Tasks: Manage customer orders, resolve issues, and coordinate logistics for smooth supply chain operations.
- Company: Join Vestacy, a dynamic company transforming houses into homes with trusted brands.
- Benefits: Enjoy career growth, mental wellbeing support, and access to an online learning academy.
- Other info: Embrace a culture of equality and collaboration, where your potential is valued.
- Why this job: Be a key player in shaping the future of manufacturing and supply chain excellence.
- Qualifications: Experience in supply chain or customer service, strong communication skills, and problem-solving mindset.
The predicted salary is between 29700 - 36300 £ per year.
Vestacy is a standalone company (carved out from Reckitt) with a clear purpose: to transform houses into homes.
We’re home to some of the world’s most trusted brands (Air Wick, Calgon, Cillit Bang, and Mortein) helping millions of people care for the spaces they live in every day.
Backed by Advent, a leading global private equity firm, we have the freedom to think big and move fast.
With almost 3,000 colleagues across 20+ countries, we see every person as a Founder, empowered to make bold decisions and shape what’s next.
We care for our company the way you care for your own home: with energy, passion, and pride.
Here, you’ll find space to grow, opportunities to lead, and the support to thrive.
Together, we’re building something extraordinary.
Supply
Our supply chain is the backbone of our business.
It's how we get our trusted products to people all over the world, safely and efficiently.
And it's our talented and passionate teams that make this happen.
If you're looking for a career in supply chain, there's no better place to be than Vestacy.
We offer a variety of exciting opportunities in all areas of the supply chain, from planning and procurement to manufacturing and logistics.
You could join our Global Supply Planning team to develop and implement our global supply strategy, or work with our Procurement Centre of Excellence team to negotiate and manage our supplier relationships.
Our Manufacturing Excellence team help us improve the efficiency, quality and safety of our manufacturing operations, and our Logistics Excellence team develop new and innovative ways to distribute our products to customers.
About the role
Seeking a leadership opportunity where you can mould the future of manufacturing?
As a Coordinator at Reckitt, you'll be in the driver's seat, nurturing a team of dedicated factory employees.
Your role is pivotal – you'll elevate your team's skill set, ensure the smooth running of our supply operations, and leave a lasting impact on our manufacturing process.
We're inviting you to be a cornerstone of our continuous drive for excellence, where your influence will go beyond operations to truly shape our success.
- Your responsibilities
- Order Processing & Order Management
- Process customer orders accurately and in a timely manner, ensuring all data is correct and complete.
- Monitor order status from entry to delivery, proactively resolving delays, stock issues, or documentation gaps.
- Coordinate order amendments, cancellations, and priority requests as needed.
- Maintain order dashboards and provide regular updates to internal stakeholders.
- Customer Relations & Communication
- Act as a primary point of contact for customers regarding orders, delivery queries, and supply chain issues.
- Build strong, service-oriented relationships with key customer accounts.
- Communicate delivery schedules, product availability, and logistics changes clearly and professionally.
- Collaborate with sales, finance, and operations to support customer requirements.
- Customer Claims & Issue Resolution
- Manage customer claims related to shortages, damages, returns, or quality concerns.
- Investigate root causes by coordinating with warehouse, transport, and quality teams.
- Process credit notes, replacements, or corrective actions in line with company policy.
- Track trends in claims and recommend improvements to reduce recurrence.
- Logistics Coordination (Warehouse & Freight)
- Liaise daily with warehouse teams to ensure picking, packing, and dispatch operations run smoothly.
- Coordinate outbound freight bookings, transportation schedules, and carrier instructions.
- Confirm shipping documents and ensure compliance with required standards.
- Monitor delivery performance and lift delays or exceptions.
- Maintain accurate records in ERP and logistics systems.
- Prepare reports on order performance, claims, stock availability, and logistics KPIs.
- Support continuous improvement efforts to streamline processes and enhance service levels.
- Ensure adherence to company procedures, SOPs, and compliance requirements.
- The experience we're looking for
- Experience in supply chain, logistics, customer service, or order management roles.
- Knowledge of warehouse operations and freight/transport processes.
- Experience in handling customer claims or returns (desired).
- Strong numerical and analytical skills
- Strong attention to detail and ability to manage multiple tasks simultaneously.
- Excellent communication and customer service skills.
- Solid understanding of supply chain and logistics fundamentals.
- Proficient in ERP systems (SAP) and MS Office.
- Problem‑solving mindset with ability to work under pressure.
- Team‑oriented with the ability to collaborate across departments.
- The skills for success
- Supply Chain Management, Business Partnership, Collaboration and partnership building, Relationship Management, Business Acumen, Productivity management, Improve business processes, Advanced Analytics, Data Analytics, Supply Chain Planning, Logistics Management.
What we offer
We believe great work deserves great rewards.
That’s why we offer numerous local benefits and global benefits designed to help you grow and thrive, such as career mobility opportunities, a referral program, access to our online learning academy, mental wellbeing support, and short-term bonus incentives.
Equality
We believe the best teams are built like great homes: on strong foundations and room to grow. That’s why we hire for potential as well as experience.
We’re committed to equal opportunity for all, regardless of age, ability, background, identity, or any other characteristic protected by law.
Together, we create a space where everyone can thrive.
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Customer Supply Coordinator in Maidenhead employer: Vestacy
At Vestacy, we pride ourselves on being an exceptional employer that empowers our employees to take ownership and drive innovation. With a vibrant work culture that values collaboration and personal growth, we offer extensive career mobility opportunities, access to our Research and Development Academy, and a commitment to mental wellbeing support. Join us in transforming houses into homes while enjoying the benefits of working with some of the world's most trusted brands in a dynamic and supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Supply Coordinator in Maidenhead
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Vestacy and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Vestacy!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Vestacy keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Customer Supply Coordinator in Maidenhead
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Vestacy:This is your chance to really connect with the team at Vestacy. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Vestacy
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Vestacy.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Vestacy that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Vestacy. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
