Jonas Software is seeking a friendly, professional 1st Line Support Consultant to join its busy Customer Support team. You will log and progress support calls, answer queries by phone and email, and maintain CRM records to ensure accurate customer histories.
You will also promote our latest products, strive to exceed service standards, and contribute ideas to improve processes. Training will be provided, and a patient, adaptable approach is valued.
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1st Line Support Specialist - Customer Care & Solutions in Rochester employer: Vesta Software Group
At Vesta Software Group, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our commitment to employee growth is evident through our strong development roles, such as the Associate, Portfolio Development, which offers unique opportunities to engage with senior leadership and drive strategic initiatives across diverse markets. With a focus on transparency, accountability, and continuous improvement, we empower our employees to thrive in a dynamic environment while making a meaningful impact within the software industry.
