At a Glance
- Tasks: Provide technical support for maritime software and troubleshoot issues.
- Company: Join Veson Nautical, a leading global software company in the maritime industry.
- Benefits: Enjoy competitive salary, remote work options, and extensive employee development.
- Other info: Dynamic team environment with opportunities for career growth and innovation.
- Why this job: Make a real impact in the maritime industry while developing your tech skills.
- Qualifications: Experience in software support or maritime studies; strong communication skills required.
The predicted salary is between 25650 - 31350 £ per year.
As a Veson Nautical Software Support Analyst you will provide technical support for the world’s leading developer of commercial maritime shipping software. You will have a deep understanding of our customer’s workflow and processes and will work independently and in collaboration to research and troubleshoot issues and implement appropriate solutions. You will assist clients via phone, email, web sessions, and in person. You will manage and document daily reported issues in our bug tracking system. You will collaborate with consulting and project management resources to execute client engagements. In addition, you will be responsible for identifying and driving business development opportunities for existing customers. As an expert in our products and client profiles, you will drive internal and external communications and information sharing. You will put your excellent writing skills to work to document client profiles and knowledge base content.
Responsibilities
- Become subject matter expert on commercial maritime industry and on Veson software products
- Handle support inquiries for Veson customers from creation to resolution in a timely manner, with quality, according to internal processes
- Collaborate independently and within teams to diagnose technical issues
- Navigate and execute within our Atlassian tool sets JIRA Service Desk, JIRA Software, and Slack
- Proactively address customer concerns and meet or exceed customer needs
- Manage escalation of all priority issues within the business working closely with Product, Development, and Infrastructure resources
- Documentation of solutions, customer information, and proactive knowledge content
- Establish and maintain relationships with key end users and business partners
- Regularly communicate with management, both verbally and in writing, on status of initiatives in a professional and understandable manner
- Communicate with customers at all levels of the organization
Qualifications
- At least one of the three following criteria should apply to you:
- 1 year + of in-house superuser or enterprise software applications support experience; ideally ERP, accounting, operations or finance related
- BSc/MSc level Maritime industry related studies
- Maritime operations related experience
- Plus:
- BSc Degree, relevant related degree or advanced diploma in an Economics, Finance, IT, Maritime, Business or Engineering related subject
- Proven ability to proactively address customer concerns and exceed expectations
- Enjoys working with software and computers and ideally a working knowledge of Windows Server and Microsoft SQL Server
- Strong written and oral communication skills
- Fluent English language skills (Additional languages welcome!)
- Demonstrated planning and organisational skills
- Analytical thinking and attention to detail
- Passion for real-time problem solving and troubleshooting complex problems
- Willingness to conduct ad-hoc or exploratory testing
- Desire to work in fast-paced, entrepreneurial setting
- Ability to rapidly adapt to changing systems and environments; proactive, positive approach to work
- Beneficial Skills (Not essential)
- ETRM, CTRM or other trading and financial services related user experience
- Computer skills and understanding of network and software technology such as SQL, Shell Scripting, Power BI or Tableau
- Familiarity with helpdesk and defect tracking tools such as Jira, Confluence a plus
About Veson Nautical
We are a team of multi-cultural, multi-disciplined professionals that are dedicated to making our clients successful and charting a new, innovative course for the commercial marine industry. Veson Nautical employs a staff of extremely capable creators and innovators all focused on meeting the goals of our clients. We invest extensively in employee development and experience to maintain focus and enthusiasm. The Veson Nautical team is made up of a dynamic blend of engineers, artists, sailors, teachers, brokers, bankers, traders, consultants, and customer service experts. Veson Nautical is a successful, rapidly growing global software company. Our clients are the world’s leading commercial maritime owners, operators and commodity trading companies. Veson’s solutions enable our clients to identify new opportunities and proactively manage their business to make more profitable decisions. With offices in London, Singapore, Tokyo and Houston and headquarters in Boston, USA, Veson Nautical is a dynamic organization with a committed team of professionals. Dedicated to ensuring the highest levels of client satisfaction, Veson Nautical brings decades of experience, technical knowledge, enthusiasm and commitment to clients around the world. The combination of exceptional market growth and leading market position make this a superb opportunity for the right candidate.
Software Support Analyst employer: Veson Nautical
Veson Nautical is an exceptional employer that fosters a collaborative and innovative work culture, perfect for those looking to make a significant impact in the SaaS industry. With a strong focus on employee growth, we offer comprehensive training and development opportunities, ensuring our team members are equipped to excel in their roles. Located in the UK, our dynamic environment encourages creativity and teamwork, making it an ideal place for professionals seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Software Support Analyst
✨Join Developer Communities!
Dive into online communities like GitHub or Stack Overflow. Contributing to open-source projects can really showcase your coding skills and catch the eye of hiring managers at companies like Veson Nautical.
✨Attend Tech Meetups and Hackathons
Get your name out there by attending local tech meetups and hackathons. It's a perfect way to network with industry professionals and fellow interns, while also demonstrating your coding prowess in a collaborative setting.
✨Leverage University Career Services
Don't forget about your university's career services! They often have partnerships with companies like Veson Nautical, and can help you access exclusive internship listings and workshops tailored for aspiring interns like us.
✨Show Off Your Work
Create a portfolio showcasing your coding projects on a platform like GitHub Pages or personal website. When applying for internships, we should link this to provide tangible proof of our skills and creativity, making us stand out to Veson Nautical!
We think you need these skills to ace Software Support Analyst
Some tips for your application 🫡
Show Off Your Side Projects:If you've got any side projects or contributions to open source, make sure to highlight them in your CV. We want to see what you can create! Include links to your GitHub or any relevant platforms to give us a taste of your coding style and skills.
Tailor Your CV for Software Engineering:Make your CV pop by tailoring it specifically for software engineering. List relevant programming languages, frameworks, and tools you’ve worked with, and showcase any tech stacks you're familiar with. This will help us quickly see how you fit into the Veson Nautical team!
Let Your Passion Shine in Your Cover Letter:In your cover letter, don't just list your skills—tell us why you're passionate about software engineering! We love to see candidates who are eager to learn and grow, so share what excites you about this field and how a role at Veson Nautical can help you on your journey.
Demonstrate Your Learning Mindset:As this is an internship, focus on your willingness to learn and adapt! We’re keen to see examples of how you’ve tackled challenges or learnt new skills in the past. Bring that eagerness to your application, showing us that you're ready to dive into a real-world software environment at Veson Nautical!
How to prepare for a job interview at Veson Nautical
✨Showcase Your Coding Skills
Since you're aiming for a software engineering internship, be ready to code on the spot or discuss your past projects. Brush up on your problem-solving skills, and practise coding challenges on platforms like LeetCode or HackerRank. We want to see how you approach problems and apply your knowledge, so having a few coding examples up your sleeve will definitely help!
✨Bring Your Portfolio to Life
Prepare a portfolio that highlights your coding projects—don't just list them! Be ready to explain your thought process, the technologies used, and any challenges you faced. It’s not just about the final product; we want to hear how you made it happen, so this narrative will show your depth of understanding and passion for software development.
✨Get Familiar with Technical Questions
Expect some technical questions or scenarios in the interview that assess your understanding of algorithms, data structures, and software design. Practise explaining your coding decisions clearly—it's less about getting the right answer and more about demonstrating your thought process and reasoning skills, which are crucial for growth in an internship.
✨Highlight Your Willingness to Learn
As an intern, your enthusiasm and eagerness to learn are key! During the interview, emphasise your willingness to tackle new challenges and pick up new skills. Companies like Veson Nautical are often looking for candidates who can grow with them, so remind us why you're excited about opportunities to learn and contribute in a team environment.
