Office Manager, Employee Experience - Fixed Term Contract (Maternity Cover)

We are looking for an organized and energetic Manager & Officer, Employee Experience on a FTC basis to support our most important resource - our people! The ideal candidate will be passionate about enhancing the overall employee journey from onboarding to offboarding, ensuring that every touchpoint is designed to foster a positive, engaging, and inclusive work environment. The Manager & Officer of Employee Experience will play a critical role in shaping our global company culture, driving employee engagement, and ensuring our workforce feels valued and motivated.

Additional Selling Points:

• We’re Growing! Be inspired by working for a company that is well established, but rapidly growing where your work product will have a significant impact.
• Great Teams! Enjoy your day at work by working in cross-functional teams, with your peers and executives in a fun, work hard, play hard culture.
• Fun Environment! Our culture follows us wherever our desks are located and we make time to get to know each other as people as well as professionals. Traveling to our global locations is a big perk. Get to know team members across different offices and geographies!
• Develop Your Career in HR! Work for a mentoring manager who believes in professional development and growing her teammates! Expand your knowledge and grow and thrive professionally while you dedicate energy to your ongoing development.

Reporting directly to our Team Leader, Global Employee Experience this is an on-site position 4+ days a week.

In-Person Experience – Event Planning, Office & Logistics:

• Responsible for overseeing facilities management including our building management system.
• Oversee in-person experience(s) as the office manager in our impressive London office space.
• Coordinate logistics for internal events, meetings, and training sessions.
• Collaborate with third-party vendors to ensure a comfortable and functional work environment for remote employees who need a physical place to work.
• Maintain professional and accurate record for health, safety, and security.

Onboarding and Orientation:

• Develop and execute comprehensive onboarding plans for new hires, ensuring a smooth transition into the organization.
• Coordinate orientation sessions to familiarize new employees with company culture, policies, and procedures.
• Collaborate with department leads to create engaging experiences that promote a sense of community and teamwork.

Off-boarding:

• Assist management with transition communications and process.
• Monitor overall feedback engagement trends to assist leadership with strategic talent planning.

Recognition and Rewards:

• Implement recognition programs to acknowledge employee achievements and milestones.
• Manage employee rewards systems, ensuring timely and meaningful recognition for outstanding contributions.

Communication and Feedback:

• Serve as a point of contact for employee feedback, suggestions, and concerns, and work towards effective resolutions.
• Assist in developing communication strategies to keep employees informed about company updates, events, and opportunities.

Employee Engagement & Retention:

• Organise and oversee employee engagement programs, including team-building activities, wellness initiatives, and social events.
• Develop and implement strategies to improve employee engagement and retention.
• Conduct regular employee surveys and focus groups to gather feedback and insights.
• Analyse data to identify trends and areas for improvement and implement action plans.
• Oversee a Moments that Matter budget. Sending gifts, arrangements, cards to celebrate and recognize high performing individuals.

Communication & Feedback:

• Serve as a liaison between employees and management to facilitate open and effective communication.
• Implement channels for continuous feedback and ensure timely responses to employee concerns.
• Manage internal communication platforms to keep employees informed and engaged.
• Build communication nurture campaigns for cultural, diversity, and awareness celebrations.

Qualifications:

• Demonstrated HR and/or Office experience.
• Experience with customer service and/or employee-facing talent management.
• Proven experience in administration, employee engagement, HR, or related roles.
• Ability to work with multiple stakeholders with varying interpersonal styles, backgrounds, and roles.
• Excellent communication and interpersonal skills.
• Strong organizational and project management abilities.
• Ability to work independently and collaboratively in a fast-paced environment.
• Familiarity with DEBI principles and practices is a plus.
• Proficiency in Microsoft Office Suite.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional development and growth.
• A dynamic and inclusive work environment.
• The chance to make a meaningful impact on employee satisfaction and organizational culture.