At a Glance
- Tasks: Provide top-notch tech support and optimise user systems for a global maritime software company.
- Company: Join Veson Nautical, a leader in maritime commerce innovation.
- Benefits: Competitive salary, professional development, and a vibrant team culture.
- Other info: Great career growth opportunities in a fast-paced, entrepreneurial setting.
- Why this job: Make a real impact while working with cutting-edge technology in a dynamic environment.
- Qualifications: Experience in desktop support and a passion for problem-solving.
The predicted salary is between 40500 - 49500 £ per year.
Who We Are
Veson Nautical empowers the global maritime industry to navigate complexity on all sides of the trade.
Veson's platform combines AI-driven workflows, trusted data, and seamless collaboration, to deliver the insight and context needed for confident, competitive decision-making.
Shaped by decades of innovation and deep client partnership, Veson has become the industry standard for propelling maritime commerce - supporting the full freight contract lifecycle across chartering, operations, finance, and analytics.
The Opportunity
The Desktop Support Technician is responsible for providing high-quality technical support to end users across the organization, ensuring the uptime, stability, and performance of desktops, laptops, and peripheral devices.
This role exists to troubleshoot, maintain, and optimize end-user systems, support remote and on-site employees, and implement IT projects that enhance the technology experience.
The Desktop Support Technician serves as a primary point of contact for IT issues, contributes to IT process documentation, and supports the organization in maintaining a secure and compliant IT environment.
Responsibilities
- Identify and determine functional and technical requirements based on user interactions and knowledge of enterprise architecture.
- Provide technical support to end users via remote tools such Team Viewer and resolve issues reported through Atlassian JIRA Service Desk and tasks assigned by management.
- Ensure uptime, stability, and performance of end-user systems, including desktops, laptops, peripherals, and software, by troubleshooting, debugging, and upgrading operating systems, applications, and hardware as needed.
- Deploy, configure, and image computers during new hire onboarding or equipment refresh cycles.
- Prepare and maintain presentation equipment such as projectors, webcams, and screens for corporate events.
- Support IT management in planning project schedules, technical direction, and compliance initiatives.
- Maintain a solid understanding of on-premise IT infrastructure, including DHCP, DNS, network drives, and NTFS permissions.
- Support enforcement of SOC2 Security Trust Services Principle controls as mandated by the AICPA.
- Manage the Jira ticket queue, prioritizing incoming requests based on urgency and impact and performing basic upfront troubleshooting to resolve or appropriately route issues.
- Perform password resets and provide general account support, including account unlocks, access provisioning, and troubleshooting login or authentication issues for end users.
- Create and maintain knowledge base articles to document common issues, resolutions, and support procedures, ensuring content stays accurate and up to date as systems and processes evolve.
Education and Experience Requirements
- Bachelor's degree (BA/BS) in Information Technology, Computer Science, or related field preferred; or equivalent professional experience.
- Experience providing desktop support in a global environment, particularly with Microsoft and Dell products.
- Track record of learning and applying new technologies to resolve IT problems efficiently.
- Familiarity with deploying and managing end-user systems, network devices, and productivity software.
- Industry certifications (e. g., Microsoft 365, Comp TIA A+) are a plus.
- Proficiency with Active Directory, Group Policy, Microsoft Entra admin center, Intune Microsoft 365, PRTG Network Monitoring, Autopilot, and related tools.
- Broad understanding of operating systems, hardware, networking equipment, and desktop infrastructure.
- Strong problem-solving, critical thinking, and decision-making skills.
- Excellent communication skills, capable of explaining technical concepts to non-technical users.
- High integrity and a proactive, positive approach to work, thriving in a fast-paced, entrepreneurial environment.
- About Veson Nautical
We are a team of multi-cultural, multi-disciplined professionals that are dedicated to making our clients successful and charting a new, innovative course for the commercial marine industry.
Veson Nautical employs a staff of extremely capable creators and innovators all focused on meeting the goals of our clients.
We invest extensively in employee development and experience to maintain focus and enthusiasm.
The Veson Nautical team is made up of a dynamic blend of engineers, artists, sailors, teachers, brokers, bankers, traders, consultants, and customer service experts.
Veson Nautical is a successful, rapidly growing global software company.
Our clients are the world's leading commercial maritime owners, operators and commodity trading companies.
Veson's solutions enable our clients to identify new opportunities and proactively manage their business to make more profitable decisions.
With offices in Singapore, Tokyo, London, Houston and headquarters in Boston, USA, Veson Nautical is a dynamic organization with a committed team of professionals.
Dedicated to ensuring the highest levels of client satisfaction, Veson Nautical brings decades of experience, technical knowledge, enthusiasm and commitment to clients around the world.
The combination of exceptional market growth and leading market position make this a superb opportunity for the right candidate.
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Desktop Support Technician employer: Veson-Nautical-1
Veson Nautical is an exceptional employer that fosters a dynamic and collaborative work culture, where innovation and teamwork are at the forefront. Employees benefit from comprehensive training and development opportunities, enabling them to grow their skills in a supportive environment. With a focus on work-life balance and the chance to engage with global clients, this role offers a unique opportunity to make a meaningful impact in the SaaS industry.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Technician
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Veson-Nautical-1 values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Veson-Nautical-1 might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Veson-Nautical-1!
✨Direct Apply to Veson-Nautical-1
Let's not forget to apply directly through the Veson-Nautical-1 website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Desktop Support Technician
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Veson-Nautical-1.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Veson-Nautical-1. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Veson-Nautical-1
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
