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- Tasks: Perform onsite repairs and diagnostics for VeryPC hardware across the UK.
- Company: Join VeryPC, a tech-savvy family business supporting schools and small businesses.
- Benefits: Enjoy 25 days holiday, competitive salary, and monthly social events.
- Why this job: Make a real impact while working in a supportive, innovative environment.
- Qualifications: 2+ years in hardware repair or IT support; clean driving license required.
- Other info: Opportunity for progression and paid volunteer time.
The predicted salary is between 27400 - 38400 £ per year.
Overview
For over two decades the VeryPC family has been supporting small businesses and schools, both locally and across the UK, with technical solutions to keep them learning, growing, and succeeding.
We’re a passionate group, geeky in our love for technology and happiest rolling our sleeves up and going the distance for our customers.
As creators of our own technology product, we have exceptional technical expertise. We also partner with some of the best technology brands in the world to support our best-in-class reputation. Our wrap around service flexes to the specific needs of our customers, ensuring that everyone gets the very best from their products, and total peace of mind.
At VeryPC, our focus is on customer success – whatever that looks like and wherever that takes place.
Why Join Us
- Join an innovative, family feel fast growing business
- Opportunity to make a difference
- Monthly social events
- Room for progression
- Competitive salary package
- 25 Days Holiday (26 after 1 year) + Public Holidays and your Birthday off (after probation period)
About the Role
Reporting to the Warranty Manager, you will be a key member of our warranty field service team, responsible for carrying out onsite repairs of desktops, laptops and other computer devices manufactured by VeryPC. The role is primarily field based, with frequent travel to customer sites across the UK with occasional overnight stays.
When not out on a repair, you’ll be based at our Sheffield HQ, repairing returned devices, supporting warranty processes, and helping handle warranty enquiries from customers.
This is a hands-on role requiring strong technical ability, excellent problem-solving skills, and the confidence to represent VeryPC professionally while working independently at customer sites.
Key Responsibilities
- Perform onsite warranty repairs, diagnostics, and component replacements for VeryPC manufactured hardware.
- Carry out in-house repairs on devices returned under warranty.
- Organise and manage field stock, parts, and returns, ensuring faulty components are processed correctly.
- Act as the face of VeryPC on customer sites, delivering a professional and customer-focused service.
- Logging and triaging hardware issue reported to the warranty service desk.
- Carry out repairs to equipment damaged or identified as faulty during assembly.
- Liaise with suppliers and vendors regarding return of defective and faulty parts (RMA) when required.
- Maintain accurate records, job notes, and contribute to internal knowledge base documentation.
- Assist with onsite installations of desktops, servers, and related equipment as part of our deliver to desk service.
The Candidate
- Ideally located within 30 mins commute of Hillsborough, Sheffield, South Yorkshire.
- Full Clean UK Driving License with own vehicle and Class 1 Business insurance.
- Comfortable with regular travel and occasional overnight stays.
- Excellent telephone manner, good interpersonal and communications skills.
- Organised, self-motivated, and able to work independently while managing time effectively.
- Minimum of 2 years’ experience in a hardware repair or IT support role, ideally with field experience.
Skills / Experience Required
- Strong understanding of desktop and laptop hardware.
- Proven ability to diagnose and repair faults, including replacement of motherboards, memory, SSDs, power supplies, and screens.
- Experience building and upgrading computers.
- Good understanding of Windows 10/11 environments.
No terminology in this job description is intended to be discriminatory and we confirm that we will accept applications from persons of any background for this role as long as they have the required skills.
The successful applicant will be required to complete an DBS Enhanced check, the cost of which will be paid for by VeryPC.
Job Types: Full-time, Permanent
Pay: £27,400.00 per year
Benefits
- Company events
- Free parking
- On-site parking
- Paid volunteer time
- Sick pay
Application information
- Own Vehicle with Class 1 Business Insurance or have your own vehicle and are willing to obtain business insurance?
Licence/Certification
- Full UK Driving License (Manual) (required)
Willingness to travel
- 75% (preferred)
Work Location: On the road
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Warranty Field Service Technician employer: VeryPC Ltd
Contact Detail:
VeryPC Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty Field Service Technician
✨Tip Number 1
Familiarise yourself with VeryPC's products and services. Understanding their technology and how it benefits customers will help you demonstrate your passion for the role during interviews.
✨Tip Number 2
Highlight your field service experience in conversations. Be ready to share specific examples of how you've successfully diagnosed and repaired hardware issues on-site, as this is crucial for the role.
✨Tip Number 3
Prepare to discuss your problem-solving skills. Think of scenarios where you've had to troubleshoot complex issues independently, as this will showcase your ability to work effectively in the field.
✨Tip Number 4
Emphasise your customer service skills. Since you'll be representing VeryPC at customer sites, demonstrating your ability to communicate effectively and maintain professionalism is key.
We think you need these skills to ace Warranty Field Service Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hardware repair and IT support. Emphasise any field service experience and specific technical skills that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention your problem-solving skills and how you can contribute to VeryPC's mission of customer success.
Highlight Relevant Experience: In your application, clearly outline your experience with desktop and laptop hardware repairs. Include specific examples of diagnostics and repairs you've performed, especially those involving motherboards, SSDs, and power supplies.
Showcase Soft Skills: Don't forget to mention your interpersonal and communication skills. Since this role involves interacting with customers, highlight your ability to represent VeryPC professionally and deliver excellent customer service.
How to prepare for a job interview at VeryPC Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with hardware repairs and diagnostics. Bring examples of past work or specific problems you've solved, especially those related to desktops and laptops, as this will demonstrate your technical expertise.
✨Demonstrate Customer-Focused Attitude
Since the role involves being the face of VeryPC at customer sites, highlight your interpersonal skills. Share experiences where you provided excellent customer service, resolved issues, or received positive feedback from clients.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare to discuss how you would handle specific repair scenarios or customer interactions, showcasing your ability to think on your feet and manage time effectively.
✨Know the Company and Its Products
Research VeryPC and its products before the interview. Understanding their technology and customer base will not only show your interest in the company but also help you align your answers with their values and mission.