At a Glance
- Tasks: Lead customer onboarding, ensuring smooth transitions and training for new users on our platform.
- Company: Join a leading tech startup from Glasgow University, focused on member engagement.
- Benefits: Competitive salary, 31 days annual leave, flexible work environment, and personal development fund.
- Other info: Enjoy team socials, casual dress, and a vibrant office in Glasgow City Centre.
- Why this job: Make a real impact by helping organisations achieve their goals with innovative tech solutions.
- Qualifications: 3+ years in a customer-facing role, strong project management skills, and a proactive mindset.
The predicted salary is between 30000 - 36000 € per year.
About VeryConnect
As one of Scotland’s leading tech startups to emerge from Glasgow University, at VeryConnect we support industry, academic and professional membership organisations manage and engage their member communities. Offering a collection of membership management services, we’re building platforms, tools and services that allow members to network, communicate and engage wherever they are. Our product is used by leading professional organisations that manage tens of thousands of end users worldwide and we’re gearing up for growth.
Who We’re Looking For
VeryConnect is seeking a confident, proactive team member to take on the role of Customer Onboarding within our Customer Success team. You’ll focus on onboarding new customers onto the membership platform, acting as their primary point of contact to provide guidance, support and training from initial implementation to product adoption. The successful candidate should be comfortable working within a fast-paced digital business, have the initiative to deliver what’s needed for the success of the business and be driven to progress their career with VeryConnect.
What You’ll Be Doing
- End-to-End Delivery Ownership: Take full command of the customer journey from the moment the contract is signed through to full product adoption. You are the project lead and the face of VeryConnect during this critical phase.
- Strategic Implementation: Lead discovery sessions to capture complex requirements. You’ll project manage the specification and development of bespoke platform features to ensure they meet the client's unique goals.
- High-Impact Training & Enablement: Facilitate engaging online meetings and training sessions. You’ll teach them how to achieve their business KPIs using our suite of tools.
- Cross-Functional Liaison: Act as the vital link between Customer Success, Sales, and Development. You will translate customer feedback into actionable tasks, directly contributing to our product roadmap.
- Project Governance & Excellence: Maintain rigorous standards by tracking actions in our CRM and managing product issue trackers.
- Process Optimisation: You’ll constantly refine our onboarding documentation and workflows to make future customer’s onboarding journeys even smoother.
About You
- A Solution-First Thinker: You don't wait for instructions. You proactively identify potential roadblocks and take the initiative to solve them before they impact the customer. Also, knowing when to escalate and bring in others when required.
- A Master of Priorities: You thrive in a dynamic environment, effortlessly balancing multiple client launches while staying calm, methodical, and process-oriented.
- An Engaging Communicator: Whether leading a technical demo or collaborating internally, your written and verbal communication is clear, persuasive and professional.
- Relentlessly Curious: You love asking the "root" behind a customer's current workflow. You challenge the status quo to help them achieve better results through our platform.
- B2B Savvy: You understand that "success" in B2B means helping an organisation hit its targets. You are confident in managing expectations and building rapport with senior stakeholders.
Experience & Requirements
- 3+ years’ experience in a customer-facing role within a digital business, SaaS, or tech startup environment.
- Proven ability to manage projects with a sharp eye for detail and accuracy.
- A good graduate degree or equivalent professional experience in a digital/online business.
- Adaptable Mindset: Comfortable shifting hours occasionally to support our growing international customer base as demand dictates.
- Right to Work: You must have a valid right to live and work in the UK.
What we can offer you
- Salary range £30,000 - £36,000 which will depend on experience and qualifications
- 31 day’s annual leave
- Company Pension Scheme
- Enhanced Company Maternity Leave
- A flexible, fast moving environment that ensures our team are always learning and growing
- Tech Bundle
- Personal Development Fund
- Based in Glasgow City Centre
- Team Away Days & Socials
Job Type/Schedule: Full-time, Permanent, Monday to Friday, No weekends
Benefits: Casual dress, Company events, Company pension, Discounted or free food, Free parking, On-site parking, Sick pay
If you're interested in the role, please submit your CV and cover letter.
Customer Onboarding Project Manager in Glasgow employer: VeryConnect
VeryConnect is an exceptional employer, offering a dynamic and supportive work environment in the heart of Glasgow City Centre. With a strong focus on employee growth, we provide ample opportunities for professional development, alongside a competitive salary and generous benefits such as 31 days of annual leave and a personal development fund. Join us to be part of a fast-paced tech startup that values innovation, collaboration, and the success of our team members.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Onboarding Project Manager in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current or former employees at VeryConnect on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding their product inside out. Dive into their membership management services and think about how your skills can help enhance customer onboarding. Show them you’re not just another candidate!
✨Tip Number 3
Practice your communication skills! Since you'll be engaging with clients, being clear and persuasive is key. Try mock interviews with friends or use online platforms to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the VeryConnect team.
We think you need these skills to ace Customer Onboarding Project Manager in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Customer Onboarding Project Manager role. Highlight any relevant experience in customer-facing roles, especially in digital businesses or SaaS environments.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your proactive approach and solution-first mindset. Share specific examples of how you've successfully managed projects or improved processes in previous roles.
Showcase Your Communication Skills:Since this role requires engaging communication, ensure your written application is clear, persuasive, and professional. This is your opportunity to demonstrate your ability to convey complex information effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at VeryConnect
✨Know the Company Inside Out
Before your interview, make sure you research VeryConnect thoroughly. Understand their products, values, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Project Management Skills
As a Customer Onboarding Project Manager, you'll need to demonstrate your ability to manage projects efficiently. Prepare examples from your past experiences where you've successfully led projects, highlighting your attention to detail and problem-solving skills.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as onboarding a difficult client or managing multiple projects simultaneously. Think of relevant scenarios from your experience and be ready to discuss your thought process and outcomes.
✨Engage with Clear Communication
Since communication is key in this role, practice articulating your thoughts clearly and confidently. During the interview, focus on being concise yet informative, ensuring you convey your ideas effectively while also engaging with the interviewers.
