At a Glance
- Tasks: Support key accounts and handle customer queries with a passion for service.
- Company: Leading logistics company in Birmingham with a friendly work culture.
- Benefits: Starting salary of £28,000, hybrid working, and 20 days holiday plus bank holidays.
- Other info: Potential for permanent role and excellent training opportunities.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: 1+ year in customer service, strong communication skills, and a desire to learn.
The predicted salary is between 29616 - 36198 £ per year.
- Our client, a leading logistics
- Company based in
- Birmingham are looking for an enthusiastic
Customer Service Representative to join their team initially on a 12 month maternity cover, with the possibility of a permanent role for the right person.
The ideal candidate will have an excellent telephone manner with experience in a telephone based customer service role and a desire to learn.
Starting salary of £28,000 depending on experience with hybrid working options and excellent training opportunities.
- Customer Service Representative duties to include:-
- Provide support to key accounts and internal customers, handing initial queries and escalating if appropriate.
- Deal with web enquiries within agreed timeframe.
- Liaise with appropriate departments to ensure smooth resolutions are delivered.
- Work to agreed SLA’s.
- Manage customer expectations, providing updates.
- Check and update daily reports.
- Monitor ongoing jobs, ensuring they are raised correctly and monitored.
- Provide a professional service, demonstrating a passion for helping the customer.
- Deal with collection/delivery/ETA requests.
- Complete associated administrative tasks.
- Keep CRM system updated.
- Flag jobs with errors and ensure they are reported and dealt with.
- Ensure complaints are effectively handled or escalated.
- Work as part of a team, ensuring the success of the department and maximum customer satisfaction.
- The Customer Service Representative will have:-
- 1 year+ experience in a customer service role.
- Strong communication skills with an excellent telephone manner.
- The desire to work as part of a team.
- Experience in freight or logistics industry would be advantageous but not essential.
- Genuine interest in helping customers.
- Strong attention to detail.
- Ability to build good working relationships.
- Ability to use initiative.
- Strong IT skills.
- Problem solving skills.
Benefits of Customer Service Representative position to include:-
- Competitive salary of
£28,000 depending on experience.
Initial 12 month maternity cover, with the possibility of a permanent role for the right person.
• Working hours
8am – 5pm Monday to Friday.
Hybrid working if preferred (3 days in the office, 2 from home.) Ability to cover 9am-6pm shift on an ad hoc basis (notice given and this is worked out within the team to suit personal circumstances.)
- Holiday entitlement: 20 days holiday plus bank holidays.
- Excellent friendly working environment.
- Flexible working environment and hours.
Please be advised that we are unable to respond to all applicants.
If you do not hear from us within 14 days of your application, please assume you have been unsuccessful on this occasion.
Customer Service Representative in Birmingham employer: Very Important Personnel (VIP) Careers
Join a thriving Health and Safety Consultancy in Staffordshire, where your expertise will be valued and your professional growth supported. With a competitive salary, flexible working options, and a friendly work culture, this role offers the chance to make a real impact while enjoying a healthy work-life balance. Benefit from ongoing development opportunities and a supportive team environment that encourages mentorship and collaboration.
Contact Details:
Very Important Personnel (VIP) Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Very Important Personnel (VIP) Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Very Important Personnel (VIP) Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Very Important Personnel (VIP) Careers:Your cover letter is your chance to shine! Tell us why you want to work at Very Important Personnel (VIP) Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Very Important Personnel (VIP) Careers!
How to prepare for a job interview at Very Important Personnel (VIP) Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
