At a Glance
- Tasks: Design innovative solutions for high-volume customer care applications using AWS and SaaS components.
- Company: Join a leading tech company focused on cutting-edge architecture and technology.
- Benefits: Competitive pay, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on mentorship and leadership in technology.
- Why this job: Shape the future of technology while making a real impact in customer care.
- Qualifications: Experience in complex solution design and strong communication skills with stakeholders.
The predicted salary is between 60000 - 80000 € per year.
As Senior Solution Architect you are expected to help shape architectural design and technology roadmaps for complex applications supporting high volume, mission critical products and services. Responsible for designing solutions across Customer Care that meet both the functional and non‑functional requirements for initiatives. Solutions will be a combination of custom‑built software, utilising primarily AWS, and external providers’ SAAS components.
A key requirement for the role is the ability to analyse existing implementations, sometimes including legacy systems, and present options (Key Design Decisions) showing the strategic option (if known) plus other options which are pragmatic roadmap phases balancing long‑term strategy and shorter‑term business value. A benefit for this role will be strong system analysis skills.
Defining roadmaps for the domains which define the as‑is and to‑be architectural states and the proposed transitionary phases to be followed to achieve the proposed target state. Roadmap phases will balance strategic direction with business delivery. Working with the Lead Architect, you will be responsible for implementing the policies and standards that guide technology delivery, possessing significant experience in modern, cloud‑based technology standards and practices.
Assessing 3rd party providers to ensure the proposed solution meets the TVG standards for security, privacy, data integration, performance and reliability. You will be experienced in actively addressing the most complicated risks, issues and dependencies including managing dependencies where ownership exists outside of the team. We need the right person to help identify innovative ways to unblock issues whilst evolving our architecture towards a defined target.
The Senior solution architect must both contribute towards strategic thinking as well as ensuring that appropriate technology standards are created and adhered to – including solution designs, strategic alignment, growing technology capabilities, introducing best practice and leading technology selection. The Senior Solution Architect must be an integral part of the Solution Architecture team, working in collaboration with the Lead Architect within a Performance Unit/Tribe.
You’ll work hand in hand with our Product Managers, Delivery and Technical Leads in order to influence and define a technology roadmap to meet both our commercial and technology aims. We’re looking for a role model within the discipline to engage the wider community whilst coaching/mentoring other architects, technical leads and engineers.
To be successful in the role, we need someone who can mediate between people and explain complex technical concepts to non‑technical audiences, particularly someone who is confident communicating with stakeholders at all levels. Someone who understands the evolutionary nature of technology delivery in an agile environment. As you may imagine, our stakeholder expectations are high, and we’ll need you to facilitate discussions about high risk and complexity even within constrained timescales.
We want to be known as the best in class for this space, so here you can speak and represent the community to large audiences inside and outside of the Very Group! The role also has a focus on promotion and leadership of the architectural vision both inside the architecture team and across the wider technology and business teams.
About You
- Demonstrable experience in designing complex solutions balancing strategic direction and business delivery
- Experience in defining roadmaps and influencing, communicating and guiding stakeholders
- Conceptual and strategic thinker
- Technical expert
- Team member with good interpersonal skills but able to work independently
- You are known for your thought leadership and critical thinking in the technical space, while being able to apply business context
- You have experience of the following technology skills or knowledge: Salesforce Service Cloud, Amazon AWS and Azure
- Experience working with the following technologies would be a bonus: Bizz Design, Confluence, Jira, Alvaria (or other CCaaS), Call Miner, Blue Prism, Oracle DB
Senior Solutions Architect - Customer Care (Contract role Inside IR35) employer: Very Group
At The Very Group, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Senior Solutions Architect, you'll have the opportunity to shape technology roadmaps in a supportive environment that values professional growth and development, while working with cutting-edge cloud technologies like AWS. Our commitment to employee well-being is reflected in our flexible working arrangements and a strong focus on mentoring, ensuring you thrive both personally and professionally in this exciting role.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Solutions Architect - Customer Care (Contract role Inside IR35)
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the industry. Attend meetups, webinars, or even just grab a coffee with someone who’s already in the role you want. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience with AWS and Salesforce Service Cloud. Share specific examples of how you've tackled complex solutions and influenced stakeholders – that’ll really make you stand out!
✨Tip Number 3
Don’t be shy about asking questions during interviews. This shows you’re engaged and genuinely interested in the role. Ask about their current challenges with technology delivery or how they envision the architectural roadmap evolving. It’s a great way to demonstrate your strategic thinking!
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you prepare for interviews and showcase your skills. Plus, applying directly gives you a better chance of being noticed by the hiring team. Let’s get you that Senior Solutions Architect role!
We think you need these skills to ace Senior Solutions Architect - Customer Care (Contract role Inside IR35)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Solutions Architect role. Highlight your experience with AWS, Salesforce Service Cloud, and any relevant technologies mentioned in the job description. We want to see how your skills align with our needs!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex issues in previous roles. We love seeing candidates who can think critically and present innovative solutions, especially when it comes to balancing strategic direction with business delivery.
Communicate Clearly:Since you'll be explaining complex concepts to non-technical audiences, make sure your application reflects your communication skills. Use clear language and avoid jargon where possible. We want to know you can engage with stakeholders at all levels!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Very Group
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technologies mentioned in the job description, especially AWS and Salesforce Service Cloud. Brush up on your knowledge of cloud-based solutions and be ready to discuss how you've used them in past projects.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to analyse existing implementations or propose solutions for complex problems. Think of specific examples from your experience where you’ve had to balance strategic direction with immediate business needs.
✨Showcase Your Communication Skills
Since you'll need to explain complex concepts to non-technical stakeholders, practice articulating your thoughts clearly. Prepare to demonstrate how you’ve successfully mediated between technical teams and business leaders in previous roles.
✨Demonstrate Your Leadership Qualities
Be ready to discuss how you've influenced technology roadmaps and mentored others in your field. Highlight any experiences where you’ve led discussions on high-risk projects or contributed to strategic thinking within a team.
