At a Glance
- Tasks: Design innovative solutions for high-volume customer care applications using AWS and SaaS components.
- Company: Join a forward-thinking tech company committed to diversity and inclusion.
- Benefits: Competitive pay, flexible working, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on mentorship and community engagement.
- Why this job: Shape the future of technology while making a real impact in customer care.
- Qualifications: Experience in complex solution design and strong communication skills.
The predicted salary is between 60000 - 80000 € per year.
As Senior Solution Architect you are expected to help shape architectural design and technology roadmaps for complex applications supporting high volume, mission critical products and services. Responsible for designing solutions across Customer Care that meet both the functional and non‑functional requirements for initiatives. Solutions will be a combination of custom‑built software, utilising primarily AWS, and external providers’ SAAS components.
A key requirement for the role is the ability to analyse existing implementations, sometimes including legacy systems, and present options (Key Design Decisions) showing the strategic option (if known) plus other options which are pragmatic roadmap phases balancing long‑term strategy and shorter‑term business value. A benefit for this role will be strong system analysis skills.
Defining roadmaps for the domains which define the as‑is and to‑be architectural states and the proposed transitionary phases to be followed to achieve the proposed target state. Roadmap phases will balance strategic direction with business delivery. Working with the Lead Architect, you will be responsible for implementing the policies and standards that guide technology delivery, possessing significant experience in modern, cloud‑based technology standards and practices.
Assessing 3rd party providers to ensure the proposed solution meets the TVG standards for security, privacy, data integration, performance and reliability. You will be experienced in actively addressing the most complicated risks, issues and dependencies including managing dependencies where ownership exists outside of the team. We need the right person to help identify innovative ways to unblock issues whilst evolving our architecture towards a defined target.
The Senior solution architect must both contribute towards strategic thinking as well as ensuring that appropriate technology standards are created and adhered to – including solution designs, strategic alignment, growing technology capabilities, introducing best practice and leading technology selection. The Senior Solution Architect must be an integral part of the Solution Architecture team, working in collaboration with the Lead Architect within a Performance Unit/Tribe.
You’ll work hand in hand with our Product Managers, Delivery and Technical Leads in order to influence and define a technology roadmap to meet both our commercial and technology aims. We’re looking for a role model within the discipline to engage the wider community whilst coaching/mentoring other architects, technical leads and engineers.
To be successful in the role, we need someone who can mediate between people and explain complex technical concepts to non‑technical audiences, particularly someone who is confident communicating with stakeholders at all levels. Someone who understands the evolutionary nature of technology delivery in an agile environment. As you may imagine, our stakeholder expectations are high, and we’ll need you to facilitate discussions about high risk and complexity even within constrained timescales.
We want to be known as the best in class for this space, so here you can speak and represent the community to large audiences inside and outside of the Very Group! The role also has a focus on promotion and leadership of the architectural vision both inside the architecture team and across the wider technology and business teams.
About You
- Demonstrable experience in designing complex solutions balancing strategic direction and business delivery
- Experience in defining roadmaps and influencing, communicating and guiding stakeholders
- Conceptual and strategic thinker
- Technical expert
- Team member with good interpersonal skills but able to work independently
- You are known for your thought leadership and critical thinking in the technical space, while being able to apply business context
- You have experience of the following technology skills or knowledge: Salesforce Service Cloud, Amazon AWS and Azure
- Experience working with the following technologies would be a bonus: Bizz Design, Confluence, Jira, Alvaria (or other CCaaS), Call Miner, Blue Prism, Oracle DB & AWS specifics: API Gateway and RDS
- Domain experience in Customer Care, working with a CRM and contact centre technologies
- Awareness of Financial Services, preferable Retail Financial Services / Banking / Insurance / Credit / Loans
Diversity, inclusion and equal opportunities
We’re building a culture of everyday inclusion, and welcome applications from anyone who believes they can do the job. We don’t discriminate based on age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We want our recruitment process to be accessible to everyone. If you need reasonable adjustments to apply, interview, or perform a role, let us know via talentacquisition@theverygroup.com. We’ll be happy to support you.
We’re proud to be a Disability Confident Committed Employer and have nine brilliant colleague networks – including DAWN (Disability Awareness at Very) and Think (Neurodiversity at Very) – that are helping us make Very an even more inclusive place to work.
Senior Solutions Architect - Customer Care (Contract role Inside IR35) in Liverpool employer: Very Group
At Very Group, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Senior Solutions Architect, you'll have the opportunity to shape technology roadmaps while working alongside talented professionals in a supportive environment that values diversity and inclusion. With a strong focus on employee growth, we provide ample opportunities for mentorship and skill development, ensuring you can thrive in your career while contributing to our mission of delivering best-in-class solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Solutions Architect - Customer Care (Contract role Inside IR35) in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage in online forums. The more people you know, the better your chances of landing that Senior Solutions Architect role.
✨Tip Number 2
Show off your expertise! Prepare a portfolio or case studies showcasing your previous projects and how you tackled complex solutions. This will help you stand out during interviews and demonstrate your problem-solving skills.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your communication skills. Being able to explain complex technical concepts to non-technical audiences is key for this role.
✨Tip Number 4
Apply through our website! We want to see your application directly, so don’t hesitate to submit your details on our platform. It’s the best way to ensure your application gets the attention it deserves.
We think you need these skills to ace Senior Solutions Architect - Customer Care (Contract role Inside IR35) in Liverpool
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with complex solutions and architectural design. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant projects!
Showcase Your Technical Expertise:Don’t forget to mention your experience with AWS, Salesforce Service Cloud, and any other relevant technologies. We’re looking for someone who can demonstrate their technical prowess, so be specific about your skills and achievements.
Communicate Clearly:Since you’ll need to explain complex concepts to non-technical stakeholders, make sure your application reflects your ability to communicate effectively. Use clear language and avoid jargon where possible to show us you can bridge that gap.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Very Group
✨Know Your Tech Inside Out
As a Senior Solutions Architect, you need to be well-versed in AWS, Salesforce Service Cloud, and other relevant technologies. Brush up on your knowledge of these platforms and be ready to discuss how you've used them in past projects. This will show that you can hit the ground running.
✨Prepare for Complex Problem-Solving
Expect to face questions about analysing existing implementations and presenting design options. Think of specific examples where you've tackled complex issues or made key design decisions. Be prepared to explain your thought process clearly, especially to non-technical stakeholders.
✨Showcase Your Roadmap Skills
The role requires defining roadmaps that balance strategic direction with business delivery. Prepare to discuss how you've created or influenced technology roadmaps in previous roles. Highlight your ability to mediate between teams and ensure alignment with business goals.
✨Communicate Like a Pro
Strong communication skills are essential for this position. Practice explaining technical concepts in simple terms, as you'll need to engage with various stakeholders. Be ready to demonstrate your interpersonal skills and how you've successfully collaborated with product managers and technical leads.
