At a Glance
- Tasks: Lead delivery of large-scale initiatives and optimise team performance.
- Company: Join the dynamic team at Very, a leading digital retailer.
- Benefits: Enjoy flexible working, generous holiday, and a £6,500 benefits allowance.
- Other info: Be part of an inclusive culture with excellent career growth opportunities.
- Why this job: Make a real impact on customer experience in a fast-paced environment.
- Qualifications: Experience in delivery management and strong leadership skills required.
The predicted salary is between 60000 - 80000 £ per year.
About us
We’re the team behind digital retailer Very. Our purpose, helping families get more out of life, powers everything we do. We want our people to get more out of life too! If you’re high‑performing, ambitious and make the most of every opportunity, we want to hear from you. In return, you’ll enjoy heaps of flexibility, great perks and benefits, and the freedom to be yourself, keep learning and take your career wherever you want it to go.
About the role
The Lead Delivery Manager ensures delivery excellence, fosters a high‑performing delivery culture, and drives continuous improvement. This role sits within our Digital Customer Experience (DCX) tribe. We are striving to create a world‑class customer experience across our Mobile and Web platforms.
Team Leadership and Delivery
- Leads cross‑disciplinary teams (direct or matrix/internal/third parties) to deliver on time, to cost, and with the right quality outcome for the customer.
- Facilitates squad ceremonies (e.g., stand‑ups, retrospectives, planning).
- Monitors and drives the overall progress and performance of their squads and initiatives, tracking progress against sprint goals and delivery milestones.
- Establishes and manages delivery plans and roadmaps for their squads and initiatives, ensuring alignment between delivery plans and dependencies across squads.
- Facilitates cross‑team collaboration and removes blockers, ensuring clear communication and transparency within their delivery teams.
- Acts as a strong leader and role model demonstrating an excellent delivery mindset and promoting a culture of accountability.
- Contributes to improving delivery capability across their squads and through their direct reports.
- Facilitates the delivery of high‑quality software regularly, repeatedly and predictably using a metric‑driven approach to continuous improvement.
- Monitors delivery metrics and optimises ways of working, fostering a culture of continuous improvement and learning.
- Supports the Portfolio Manager in raising standards across delivery and implementing strategies to meet our delivery OKRs.
- Takes part in and supports community forums.
Risk and Issue Management
- Proactively identifies and manages risks, issues, assumptions and dependencies that could impact their team’s delivery and benefit realisation.
- Manages the escalation process to Portfolio Manager and ePMO.
Planning & Prioritisation
- Facilitates planning cycles across squads and contributes to QPP.
- Works with stakeholders to facilitate the prioritisation of work from a technical and product roadmap perspective.
Governance
- Builds and manages the agreed governance structure across projects, small change, and BAU in liaison with ePMO.
- Ensures all key stakeholders are held accountable for their part of the delivery.
- Ensures that all key decisions are documented and have the right level of sign‑off.
- Monitors and manages delivery performance, risks, and status.
- Ensures all work is managed in scope and any change requests are managed and impacts surfaced.
Resource & Capacity Management
- Manages allocated squad and team capacity; aligns resourcing to priorities and optimises the allocation of resources.
- Identifies and resolves resource bottlenecks in liaison with the Portfolio Manager.
Financial Management
- Manages budget allocations and tracks spend across their allocated squads and initiatives, ensuring that regular cost reviews are held and that any issues are escalated.
- Supports the creation of business cases and benefits tracking; acts to support decision making through provision of advice and information to senior management regarding investments and priorities.
Stakeholder Engagement
- Engages regularly and builds productive relationships with senior leaders, Heads of Product, Heads of Tech, and delivery teams.
- Provides clear communication on progress, risks, and changes to the ePMO and business stakeholders.
Change Management
- Supports effective transition of changes into BAU.
Reporting & MI
- Provides regular initiative and roadmap updates ensuring risks are highlighted and mitigation plans are in place.
- Delivers accurate and timely reporting on KPIs and delivery metrics.
About you
The Lead Delivery Manager is an experienced delivery professional who role models excellent delivery practices. A proven ability to govern large, complex, and cross‑functional initiatives. Good commercial and financial acumen. Proficient in Agile delivery models. Can recognise when something does not work and encourage a mindset of experimentation. Able to listen to the needs of technical and business stakeholders and interpret them. A bias towards action, always finding ways to remove barriers to rapid delivery. Strong stakeholder and third‑party management skills. Manages stakeholder expectations and facilitates discussions about high risk and complexity even within constrained timescales. Actively addresses the most complicated risks, issues and dependencies, including where ownership exists outside the team or no clear ownership exists. Can identify dependencies in plans across services and coordinate delivery. Engages colleagues with enthusiasm and commitment; brings people together to form a motivated team. Ability to coach and mentor delivery leads; excellent conflict‑resolution skills. Knows how to optimise the delivery flow of teams, managing the pace and tempo. Fully understands the environment they work in and can prioritise the most important or highest value tasks. Has the ability to reflect and be resilient.
Some of our benefits
Flexible, hybrid working model. Inclusive culture and environment. £6,500 flexible benefits allowance to suit your needs. 30 days holiday + bank holidays. LinkedIn learning access. Bonus potential (performance and business‑related). Up to 25% discount on Very.co.uk. Matched pension up to 6%. More benefits can be found on our career site.
Diversity, inclusion and equal opportunities
We’re building a culture of everyday inclusion and welcome applications from anyone who believes they can do the job. We don’t discriminate based on age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We want our recruitment process to be accessible to everyone. If you need reasonable adjustments to apply, interview or perform a role, let us know. We’ll be happy to support you. We’re proud to be a Disability Confident Committed Employer and have nine brilliant colleague networks – including DAWN (Disability Awareness at Very) and Think (Neurodiversity at Very) – that are helping us make Very an even more inclusive place to work.
Lead Delivery Manager - DCX in Liverpool employer: Very Group
At Very, we are dedicated to creating a fulfilling work environment that empowers our employees to thrive both personally and professionally. With a flexible hybrid working model, a generous benefits package including a £6,500 flexible allowance, and a strong commitment to diversity and inclusion, we foster a culture where every team member can contribute to our mission of enhancing family life through exceptional digital retail experiences. Join us in shaping the future of online shopping while enjoying ample opportunities for growth and development within a supportive and innovative team.
