The Very Group is seeking a Knowledge Analyst to define, create and maintain knowledge content for Customer Care. You will work with the Knowledge Manager to shape strategy, publish brand-aligned content and review it regularly for accuracy and relevance.
You’ll measure effectiveness, share new ideas to improve the knowledge product, and act as an ambassador for knowledge management across the business and its global contact centres.
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Knowledge Analyst — Content & AI Enablement in Liverpool employer: Very Group
Very Group is an exceptional employer that prioritises the colleague experience, offering a dynamic work culture where innovation and collaboration thrive. Located in a vibrant area, employees benefit from comprehensive growth opportunities, a commitment to operational excellence, and a supportive environment that values feedback and continuous improvement. Join us to be part of a team that not only enhances the onboarding journey but also fosters a fulfilling career path.
