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- Tasks: Analyse data to enhance customer experience and support financial decisions in a dynamic team.
- Company: Join the innovative team at Very, dedicated to helping families thrive.
- Benefits: Enjoy flexible working, generous holiday, learning opportunities, and discounts on products.
- Other info: Inclusive culture with opportunities for growth and collaboration across teams.
- Why this job: Make a real impact on customer experiences while developing your skills in a supportive environment.
- Qualifications: Degree educated or relevant experience; SQL, SAS, and Excel skills are a plus.
The predicted salary is between 30000 - 40000 £ per year.
About us
We’re the team behind digital retailer Very. Our purpose, helping families get more out of life, powers everything we do. And we want our people to get more out of life too! If you’re high-performing, ambitious and make the most of every opportunity, we want to hear from you. In return, you’ll enjoy heaps of flexibility, great perks and benefits, and the freedom to be yourself, keep learning and take your career wherever you want it to go. If you love making a difference, you’ll love making it sparkle for millions of Very customers.
About the Team
You will work in the Collections team within Credit Risk which is a team of 7 (Credit Risk department consists of c.60 FTE), working on multiple priorities within a fast-paced, dynamic environment. Our team are responsible for everything from pre-arrears payment reminders, our collections multi-channel contact strategy to defining our customer outcome strategies, amongst much more. We don’t expect you to know everything, we have a friendly team who will be able to support you and help you settle in and learn. Given the current economic environment in the UK, it’s a very exciting and fulfilling time to be joining the team and there’s plenty of challenging initiatives to get involved in.
About the role
As a Credit Risk Analyst (within the Collections strategy team) you will be making the best use of the increasing amount of data available to make more informed decisions for our financial services business, ultimately creating a better experience for our customers when they experience payment difficulties. Reporting to the Senior Credit Risk Manager (Collections), you will work with the business to help us make the right decisions at the right times. Whether it’s providing performance analytics on Collection’s strategies, getting a better appreciation of our customer’s behaviour, identifying opportunities to enhance our strategies or making the systemic changes to bring these new strategies to life, you’ll be expected to provide customer outcome and commercial insight recommendations, communicating these in a compelling, impactful way to senior stakeholders. You’ll need to be able to manage the expectations of stakeholders alongside prioritising your workload ensuring you’re consistently adding value to both our customers and business. You will also have the opportunity to work alongside our trusted third parties, whether that’s deploying our strategies or looking at further exciting opportunities that we can explore. We work very closely with our Customer Care colleagues who execute our strategies, allowing us to efficiently obtain real time insight into the challenges our customers are facing. You’ll be surrounded by the best talent across Financial Services and the wider group – working collaboratively to fulfil the ambitions of the business and the Credit Risk Department.
About you
Our underlying requirement is to find the right candidate, so we’re keen to hear from you even if you don’t think you tick all of these boxes:
- Confident, can-do attitude and general hunger to add value and develop
- You have the ability to think outside the box to do things differently and enjoy problem solving
- Your degree educated (and/or) have practical experience in a similar type of role
- Comfortable with SQL, SAS and advanced Microsoft Excel skills too
- Experience of Credit Risk, particularly experience within Collections / Arrears Management, would be advantageous but not essential
- You’re a team player who can quickly establish relationships with our existing team and key stakeholders
- We’re also interested in your softer skills - your confidence to challenge and ask the right questions
Some of our benefits:
- Flexible, hybrid working model
- Inclusive culture and environment, check out our Glassdoor reviews
- £250 flexible benefits allowance to suit your needs
- 27 days holiday + bank holidays
- Udemy learning access
- Bonus potential (performance and business-related)
- Up to 25% discount on Very.co.uk
- Matched pension up to 6%
- More benefits can be found on our career site
Diversity, inclusion and equal opportunities
We’re building a culture of everyday inclusion, and welcome applications from anyone who believes they can do the job. We don’t discriminate based on age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We want our recruitment process to be accessible to everyone. If you need reasonable adjustments to apply, interview, or perform a role, let us know via talentacquisition@theverygroup.com. We’ll be happy to support you. We’re proud to be a Disability Confident Committed Employer and have nine brilliant colleague networks - including DAWN (Disability Awareness at Very) and Think (Neurodiversity at Very) - that are helping us make Very an even more inclusive place to work.
Credit Risk Analyst - Collections employer: Very Group
Contact Detail:
Very Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Risk Analyst - Collections
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing a role in the Collections team.
✨Tip Number 2
Prepare for your interview by brushing up on your SQL, SAS, and Excel skills. Be ready to discuss how you can use data to improve customer outcomes and share examples of how you've tackled challenges in the past.
✨Tip Number 3
Show off your problem-solving skills! Think of creative ways to approach common issues in credit risk and collections. Bring these ideas to the table during your interview to demonstrate your innovative mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Very team.
We think you need these skills to ace Credit Risk Analyst - Collections
Some tips for your application 🫡
Show Your Passion: When you’re writing your application, let your enthusiasm for the role shine through! We want to see how much you care about making a difference for our customers and how you can contribute to our team.
Tailor Your CV: Make sure your CV is tailored to the Credit Risk Analyst role. Highlight any relevant experience, especially with SQL, SAS, or Excel, and don’t forget to mention your problem-solving skills. We love seeing how you can think outside the box!
Be Authentic: We value authenticity, so be yourself in your application. Share your unique experiences and perspectives that make you a great fit for our inclusive culture. Remember, we want to hear your voice!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Very Group
✨Know Your Numbers
As a Credit Risk Analyst, you'll be dealing with data daily. Brush up on your SQL and Excel skills before the interview. Be ready to discuss how you've used data to make informed decisions in past roles or projects.
✨Showcase Your Problem-Solving Skills
The Collections team thrives on innovative solutions. Prepare examples of how you've tackled challenges creatively. Think about times when you had to think outside the box to improve processes or outcomes.
✨Understand Stakeholder Management
You'll need to manage expectations and communicate effectively with senior stakeholders. Be prepared to discuss how you've built relationships and navigated differing priorities in previous roles.
✨Embrace the Team Spirit
This role is all about collaboration. Highlight your experience working in teams and how you contribute to a positive team environment. Show that you're not just a lone wolf but someone who values teamwork and open communication.