At a Glance
- Tasks: Manage facilities and operations to ensure safe, efficient, and high-quality property experiences.
- Company: Join VervLife, a forward-thinking company focused on community and sustainability.
- Benefits: Enjoy 25 days annual leave, pension scheme, and discounts through CoLab.
- Other info: Dynamic role with opportunities for professional growth and collaboration.
- Why this job: Make a real impact on resident experiences while enhancing your operational skills.
- Qualifications: Experience in facilities management and strong problem-solving abilities required.
The predicted salary is between 40000 - 50000 € per year.
As a Operations and Facilities Manager, you play a critical role in ensuring the safe, efficient, and high-quality operation of the properties. Reporting to the Head of Operations and working in parallel with The General Manager, you provide operational and facilities expertise that supports the delivery of exceptional resident experiences and high-performing, compliant buildings. You ensure that all properties adhere to VervLife policies, procedures, and operational standards, proactively identifying risks, managing compliance requirements, and resolving issues to maintain safe and well-managed environments. Through your oversight, you help sustain operational efficiency, asset integrity, and consistent service delivery across the asset. In this role, you oversee facilities management, compliance, performance monitoring, and operational best practice. You contribute to strong financial outcomes, the smooth running of building operations, and the continuous improvement of service standards. Your work enhances the resident journey, supports positive client relationships, and ensures each property performs in line with VervLife’s commitment to quality, safety, and operational excellence.
Your Responsibilities:
- Facilities Management & Compliance
- Lead and coordinate all aspects of facilities management across the property, ensuring full compliance with statutory requirements and internal standards.
- Oversee planned and reactive maintenance, contractor management, permit-to-work systems, and asset lifecycle planning.
- Maintain robust compliance with health and safety legislation including Fire Safety, HSE requirements, risk assessments, incident reporting, and safe systems of work.
- Conduct regular property inspections, audits, and compliance checks to proactively identify and resolve issues.
- Support the delivery of sustainability and ESG-related initiatives within the property.
- Operational Support & Property Oversight
- Work alongside the General Manager to maintain operational excellence, ensuring adherence to VervLife policies, processes, and service standards.
- Support the day-to-day running of the property, stepping into GM responsibilities as required, including during periods of absence.
- Maintain accurate operational documentation, reporting, and audit records.
- Support peak operational periods such as resident move-ins, move-outs, and seasonal turnaround.
- Resident Experience & Customer Service
- Contribute to the delivery of a high-quality resident experience by supporting customer engagement, service delivery, and issue resolution.
- Act as an escalation point for complex resident concerns or building-related issues to ensure swift and effective outcomes.
- Support the resident journey throughout their stay, maintaining strong communication and service responsiveness.
- Sales, Lettings & Financial Processes
- Provide operational support to ensure properties are presented to a high standard during sales and lettings activity.
- Support rental income performance through effective operational processes including rent collection and arrears monitoring.
- Contribute to financial reporting, cost management, and annual budget preparation.
- Ensure operational controls and financial procedures are adhered to across the property.
- Stakeholder Collaboration
- Work collaboratively with the General Manager and Head of Operations, providing facilities and compliance insights to support property-level reporting.
- Liaise with contractors, service partners, and regulatory bodies to ensure safe, efficient, and compliant service delivery.
- Support the General Manager & Head of Operations with property-level reporting, compliance updates, and operational insights for the client.
- Risk Management & Incident Response
- Lead incident management and emergency response activities as required, ensuring risks are controlled and escalated appropriately.
- Coordinate with internal teams and external agencies including HSE, Local Authorities, and Fire & Rescue Service where necessary.
- Maintain a strong focus on safety, risk mitigation, and operational resilience.
Skills, Experience & Attributes
- Strong background in facilities management, building operations, or property management - ideally within residential or BTR sectors.
- Excellent understanding of health and safety compliance, maintenance coordination, and contractor oversight.
- Highly organised with strong problem-solving and analytical skills.
- Excellent communication, customer engagement, and stakeholder management abilities.
- Confidence and capability to step into GM responsibilities when required.
- Financial awareness and experience supporting budgets, reporting, and cost control.
- Professional, calm, and proactive approach to operational challenges.
Benefits
- 25 days annual leave + birthday off
- Pension, cycle to work scheme
- Discounts/cashback via CoLab
Our Ambition
At VervLife, we strive to enhance the wellness of our residents and optimise our clients' investments. We’re advocates for the rental revolution, valuing community, sustainability, and diversity in everything we do.
Operations and Facilities Manager in Wembley employer: VervLife
At VervLife, we pride ourselves on being an exceptional employer that fosters a culture of collaboration, innovation, and commitment to quality. As an Operations and Facilities Manager, you will benefit from a supportive work environment that prioritises employee growth through continuous training and development opportunities, alongside a competitive benefits package including generous annual leave and wellness initiatives. Located in a vibrant community, our focus on sustainability and resident experience ensures that your role contributes to meaningful outcomes while enjoying a fulfilling career with us.
StudySmarter Expert Advice🤫
We think this is how you could land Operations and Facilities Manager in Wembley
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management and property sectors. Attend industry events or join online forums to meet potential employers and learn about job openings that might not be advertised.
✨Tip Number 2
Showcase your expertise! Prepare a portfolio that highlights your past successes in facilities management, compliance, and operational excellence. This will give you an edge during interviews and help you stand out from the crowd.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your responses to common questions. Focus on demonstrating your problem-solving skills and how you've handled challenges in previous roles.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, it shows you're genuinely interested in joining our team at VervLife, which can make a great impression!
We think you need these skills to ace Operations and Facilities Manager in Wembley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Operations and Facilities Manager role. Highlight your background in facilities management and any relevant compliance knowledge to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about enhancing resident experiences and how your proactive approach can contribute to our operational excellence at VervLife.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in facilities management or building operations. We love to see candidates who can think on their feet and resolve issues effectively!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at VervLife
✨Know Your Compliance Stuff
Make sure you brush up on health and safety legislation, especially around fire safety and risk assessments. Being able to discuss how you've managed compliance in previous roles will show you're the right fit for ensuring VervLife's properties are safe and compliant.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled operational challenges in the past. Whether it was a maintenance issue or a resident concern, demonstrating your analytical skills and calm approach will highlight your ability to handle the responsibilities of an Operations and Facilities Manager.
✨Emphasise Resident Experience
Think about how you've contributed to enhancing resident experiences in your previous roles. Be ready to share specific instances where your actions led to improved customer engagement or resolved complex issues, as this aligns perfectly with VervLife’s commitment to quality service.
✨Collaborate Like a Pro
Since you'll be working closely with the General Manager and other stakeholders, prepare to discuss your experience in collaboration. Highlight times when you’ve successfully liaised with contractors or regulatory bodies to ensure smooth operations, showcasing your teamwork and communication skills.
