People Advisor

Hours: 24 per week (3 days per week 9:00am to 5:30pm)

Work Location: Hybrid

Purpose of the Role

To provide a professional, high quality and customer-focused People service to managers and employees across VervLife. The role is responsible for delivering efficient People administration, providing first-line HR advice and supporting the full employee lifecycle, ensuring all People processes are delivered accurately, compliantly and with an excellent customer experience.

Work closely with managers to support recruitment, onboarding, induction, employee relations, absence management and HR administration, escalating complex matters to the People Manager where appropriate. Provide high quality and efficient customer service to employees, with the needs of managers and employees paramount. Support the People Manager with people queries or providing first-line advice. Travel to various sites across the UK may be required occasionally.

Directly Responsible For

• Provide excellent, customer-focused people administration support.
• Support hiring managers through posting vacancies and full system administration.
• Support people administration relating to the employment lifecycle.
• Prepare and issue contractual information; complete DBS, RTW and reference checks via our online platform.
• Add all new starters to appropriate platforms and systems.
• Ensure all data is up to date on our systems, such as annual leave and other absences to ensure correct payment to employees.
• Family Leave administration.
• Absence Management and assess follow-up flags before payroll cut-off, contacting managers once triggers are met.
• Process termination requests, including filing resignation letters, processing on relevant systems and issuing confirmation letters.
• Conduct further administration due to termination such as removal from IT systems.
• Annual Leave queries.
• Act as our HR system support function for user queries or access problems, escalating as necessary.
• Upkeep of electronic files and trackers.
• Monitor and manage the People inbox, responding to routine HR queries in a timely, accurate manner and escalating complex issues where appropriate.
• Take ownership of the whole people administration process, using initiative and liaising with the People Manager to introduce new efficient ways of working or processes.
• Promptly and courteously deal with enquiries from customers, providing appropriate advice and information, through a variety of methods, including email, website, telephone and in person.
• Ensure the highest level of customer service is maintained at all times and act as a role model for excellent service delivery.
• Accurately calculate annual leave and other contractual entitlements.
• Follow set policies and procedures, using judgement as to when to elevate queries to the People Manager.
• Ensure that all written documentation is accurate, contains correct information and is professional and suitable at all times.
• Process all received People forms as allocated, ensuring that the appropriate levels of authorisation are obtained before actioning.
• Ensure that all databases and spreadsheets are maintained as required.
• Carry out informal coaching with managers regarding the correct completion of People administration forms.
• Raise Purchase Orders and receipt orders.
• Maintain confidentiality at all times and adhere to GDPR and the General Data Protection Regulations.
• Ensure that equality and diversity applies at all times within the role and actively promote this.
• Take accurate minutes during meetings, including disciplinary and grievance hearings, ensuring timely distribution.
• Prepare and collate relevant paperwork for People cases, ensuring all documents are complete, correctly ordered and securely stored and distributed.
• Work closely with the People Manager at all times, ensuring communication remains open and important information is relayed in a timely efficient manner.
• Comply with Health and Safety working practices at all times.

Other duties: Assist with other areas of work as appropriate, and undertake other duties as delegated by your line manager.