At a Glance
- Tasks: Lead a vibrant community, manage budgets, and ensure top-notch member satisfaction.
- Company: VervLife is revolutionising the rental industry with innovative technology and a fresh vision.
- Benefits: Enjoy flexible hours, a dynamic work environment, and opportunities for personal growth.
- Other info: Be part of a supportive culture that values innovation and community engagement.
- Why this job: Make a real impact in residents' lives while leading a passionate team in a thriving company.
- Qualifications: NVQ level 3 or GCSE equivalent; experience in property or hospitality preferred.
The predicted salary is between 43200 - 72000 £ per year.
Join Our Team at VervLife!
Reporting To: Regional Operations Manager
Hours: 9:00 am - 5:30 pm but with some flexibility between the hours of 8am and 8pm. Some occasional weekend working.
About VervLife
At VervLife, we are revolutionising the rental industry with a fresh vision and cutting-edge technology. As a rapidly growing operator and consultancy in the Build-to-Rent (BTR), co-living, and single-family rental space, we are dedicated to making life simpler and more fulfilling for our residents and clients. Supported by Homes for Students, one of the UK's largest PBSA operators, we combine independent innovation with national infrastructure.
About The Role
As General Manager, you’ll lead the on-site team and ensure a vibrant community within the building. You’ll build and maintain the building’s reputation, drive revenue to meet or exceed targets, and manage costs within budget. You’ll also ensure the highest member satisfaction in service, responsiveness, and community spirit, while maintaining the quality of the asset and complying with all Health & Safety legislation.
Key Responsibilities:
- People Management: Recruit, train, and motivate the on-site team. Identify opportunities to enhance team performance and service delivery. Ensure adherence to processes and achievement of SLAs/KPIs. Annual appraisals of direct reports and ensure appraisals and performance reviews are undertaken for all staff including regular documented 1-2-1s. Performance management and support HR initiatives.
- Community Engagement & Satisfaction: Deliver top-tier service to enhance member satisfaction and retention. Develop action plans based on customer satisfaction surveys. Engage with local charities and encourage resident participation. Establish and continually review customer proposition via offers, partnerships for members etc. Ensure the app is maintained with events and information for members. Identify opportunities to enhance service improvement plans. Complaint and dispute resolution, working to escalation procedures and SLA timescales.
- Marketing & Lettings: Deliver best-in-class service to ensure member satisfaction and retention. Contribute to marketing strategies to maximise returns. Meet income and leasing targets, minimising void periods. Stay updated on local market and competitor services. Oversee content for the members portal and social media channels. Lead resident engagement activity and deliver events to agreed budgets. Know the market. Local development and rent knowledge including competitor service awareness to leverage the development and its marketing.
- Planning & Daily Management: Plan and schedule work streams effectively. Provide clear instructions and promote team communication. Reach decisions quickly based on available information. Take initiative to research and complete projects.
- Financial & Reporting: Lead budget setting processes and manage development budgets. Identify opportunities for additional income and cost efficiencies. Produce regular asset performance reports with clear strategies. Meet agreed income and expenditure KPIs. Ensure your team are following the prescribed credit control processes when required.
- Building Operations: Ensure efficient operations and service delivery on site. Monitor maintenance activities and quality control. Manage service failures and contractor performance. Regular development walk rounds and quality monitoring. Assist in the procurement of services to agreed (Verv-Life) strategies. Out of hours’ emergency response and attendance if needed. Quality control spot checks of all services and presentation of the development and apartments. Acting on findings and identifying training or support needs for teams/supplier performance improvement. Responsible for performance management of contractors on site. Insurance claim handling including liaison with loss adjustors and third parties.
- Health & Safety Compliance: Oversee H&S and statutory compliance on site. Manage supplier and contractor compliance with H&S requirements. Handle risk assessments, accident reporting, and emergency preparedness. Work with Fire Service and statutory bodies to support inspections, change of strategy and maintain compliance. Management of accident and incident reporting. Responsible for emergency preparedness (to agreed protocols) including regular testing and implementation as required.
Qualifications & Experience:
Minimum: Educated to NVQ level 3 and/or GCSE level 9 - 5 standard or equivalent. Ideally with ‘A’ level(s) or equivalent ARLA or IRPM qualification desirable. Experience in residential property or hospitality sectors. Knowledge of English statutory letting requirements. Strong management skills and experience working to budgets and targets.
Personal Requirements:
- Positive, professional, and customer-focused with strong relationship-building skills.
- Friendly and approachable, self-motivated, professional, resilient, adaptable.
- Proactive and strong ability to problem solve, multi-task, plan and organise.
- Excellent communication skills displaying sensitivities to and understanding of members’ needs.
- Ability to gather, assimilate, analyse and effectively summarise information and give briefings/prepare briefing notes as necessary.
- Excellent analytical skills, including being able to provide reports in an excel format.
- Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm.
- Accuracy and attention to detail whilst working at pace.
- Ability to prepare and give presentations.
- Proactive and dynamic, taking ownership of all core duties.
- A strong communicator with a direct and open style.
- Ability to remain calm and considered.
- Excellent organisational skills.
- Ability to manage own time effectively, prioritising tasks when required, multitasking and meeting deadlines.
- A strong client focus and a resilient attitude.
- Ability and willingness to work flexible hours as determined by the needs of the business.
- Ability to work weekends and bank holidays as required.
- Willing to keep up to date with training and relevant legislation.
Why Join Us?
At VervLife, we’re dedicated to helping our residents live better, healthier, and more fulfilling lives. If you’re ready to make a difference and lead a dynamic team, apply today to become our General Manager!
General Manager in London employer: VervLife
VervLife is an exceptional employer that prioritises a supportive and inclusive work culture, offering a hybrid role for the People Advisor position. With generous benefits such as a 25-day holiday package, exclusive retail discounts, and a cycle-to-work scheme, employees are encouraged to maintain a healthy work-life balance while also having access to professional growth opportunities. The company fosters a collaborative environment where your contributions are valued, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in London
✨Tip Number 1
Familiarise yourself with the Build-to-Rent (BTR) sector and VervLife's unique approach. Understanding their vision and how they differentiate themselves in the rental industry will help you align your experience and ideas with their goals during discussions.
✨Tip Number 2
Prepare to discuss your people management strategies in detail. Since the role involves recruiting, training, and motivating a team, think of specific examples from your past experiences that demonstrate your ability to enhance team performance and service delivery.
✨Tip Number 3
Showcase your knowledge of local market trends and competitor services. Being able to discuss how you would leverage this information to drive revenue and improve member satisfaction will set you apart as a candidate who is proactive and well-informed.
✨Tip Number 4
Be ready to talk about your approach to health and safety compliance. Given the importance of this aspect in the role, demonstrating your understanding of relevant legislation and your experience in managing compliance will be crucial in making a strong impression.
We think you need these skills to ace General Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in property management or hospitality. Emphasise your leadership skills and any achievements that demonstrate your ability to drive revenue and enhance customer satisfaction.
Craft a Compelling Cover Letter:In your cover letter, express your passion for the rental industry and how your values align with VervLife's mission. Mention specific examples of how you've successfully managed teams and improved service delivery in previous roles.
Highlight Relevant Qualifications:Clearly list your qualifications, especially if you have NVQ or GCSE certifications, and any relevant ARLA or IRPM qualifications. This will show that you meet the educational requirements for the role.
Showcase Your Communication Skills:Since excellent communication is key for this role, provide examples in your application of how you've effectively communicated with team members and clients. This could include instances where you resolved conflicts or led presentations.
How to prepare for a job interview at VervLife
✨Showcase Your Leadership Skills
As a General Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on recruitment, training, and motivation.
✨Understand Community Engagement
VervLife places a strong emphasis on community spirit. Be ready to discuss your experience with enhancing member satisfaction and how you would engage residents in community activities. Highlight any previous initiatives you've led that improved customer relations.
✨Familiarise Yourself with Financial Management
Since the role involves budget management and financial reporting, brush up on your financial skills. Be prepared to discuss how you've previously managed budgets, identified cost efficiencies, and met income targets.
✨Demonstrate Problem-Solving Abilities
The ability to handle complaints and resolve disputes is key for this position. Think of specific instances where you've successfully navigated challenges or conflicts, and be ready to share these during your interview.
