At a Glance
- Tasks: Lead a vibrant community and manage a dynamic on-site team.
- Company: Join VervLife, revolutionising the rental industry with innovative technology.
- Benefits: Competitive salary, career growth, and a chance to make a real impact.
- Other info: Flexible hours and a supportive environment for personal development.
- Why this job: Be a key player in enhancing residents' lives and community spirit.
- Qualifications: Experience in property or hospitality, strong management skills required.
The predicted salary is between 50000 - 60000 € per year.
Join Our Team at VervLife! We’re revolutionising the rental industry with a fresh vision and cutting‑edge technology. As a rapidly growing operator and consultancy in the Build‑to‑Rent (BTR), co‑living, and single‑family rental space, we are dedicated to making life simpler and more fulfilling for our residents and clients. Supported by Homes for Students, one of the UK's largest PBSA operators, we combine independent innovation with national infrastructure.
About The Role: As General Manager, you’ll lead the on‑site team and ensure a vibrant community within the building. You’ll build and maintain the building’s reputation, drive revenue to meet or exceed targets, and manage costs within budget. You’ll also ensure the highest member satisfaction in service, responsiveness, and community spirit, while maintaining the quality of the asset and complying with all Health & Safety legislation. Working 40 hours per week, Monday to Friday between 8.00am and 8.00pm.
Key Responsibilities
- People Management
- Recruit, train, and motivate the on‑site team.
- Conduct annual appraisals and regular 1‑2‑1s.
- Ensure adherence to processes and achievement of SLAs/KPIs.
- Community Engagement & Satisfaction
- Deliver top‑tier service to enhance member satisfaction and retention.
- Develop action plans based on customer satisfaction surveys.
- Engage with local charities and encourage resident participation.
- Manage the community app with events and information.
- Marketing & Lettings
- Contribute to marketing strategies to maximise returns.
- Meet income and leasing targets, minimising void periods.
- Stay updated on local market and competitor services.
- Oversee content for the members portal and social media channels.
- Planning & Daily Management
- Plan and schedule work streams effectively.
- Provide clear instructions and promote team communication.
- Financial & Reporting
- Lead budget setting processes and manage development budgets.
- Identify opportunities for additional income and cost efficiencies.
- Produce regular asset performance reports with clear strategies.
- Building Operations
- Ensure efficient operations and service delivery on site.
- Monitor maintenance activities and quality control.
- Manage service failures and contractor performance.
- Health & Safety Compliance
- Oversee H&S and statutory compliance on site.
- Manage supplier and contractor compliance with H&S requirements.
- Handle risk assessments, accident reporting, and emergency preparedness.
Qualifications & Experience
- ARLA or IRPM qualification desirable.
- Experience in residential property or hospitality sectors.
- Knowledge of English statutory letting requirements.
- Strong management skills and experience working to budgets and targets.
Personal Requirements
- Positive, professional, and customer‑focused with strong relationship‑building skills.
- Proactive, resilient, and adaptable with excellent problem‑solving abilities.
- Strong communication skills and ability to influence decisions.
- Ability to remain calm under pressure and manage time effectively.
- Willingness to work flexible hours, including weekends and bank holidays.
Why Join Us?
At VervLife, we’re dedicated to helping our residents live better, healthier, and more fulfilling lives. If you’re ready to make a difference and lead a dynamic team, apply today to become our General Manager!
General Manager in Acton employer: VervLife
VervLife is an exceptional employer that champions innovation and community engagement within the rental industry. With a strong focus on employee development, we offer comprehensive training and growth opportunities, ensuring our team members thrive in a supportive and dynamic work environment. Located in a vibrant area, our culture promotes collaboration and creativity, making it a fulfilling place to work for those passionate about enhancing resident experiences.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in Acton
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at VervLife. A friendly chat can open doors!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for community engagement and customer satisfaction shine through. We want to see how you can bring that vibrant spirit to the role of General Manager.
✨Tip Number 3
Do your homework! Research VervLife’s values and recent projects. Being knowledgeable about our mission will not only impress us but also help you tailor your approach during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at VervLife.
We think you need these skills to ace General Manager in Acton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the General Manager role. Highlight your people management and community engagement experience, as these are key to what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the rental industry and how you can contribute to our mission at VervLife. Be genuine and let your personality come through.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to meet targets and manage budgets. Numbers speak volumes, so don’t shy away from sharing your successes!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at VervLife
✨Know the Company Inside Out
Before your interview, take some time to research VervLife and its mission in the rental industry. Understand their values, recent projects, and how they differentiate themselves from competitors. This knowledge will not only impress the interviewers but also help you align your answers with their vision.
✨Showcase Your People Management Skills
As a General Manager, people management is key. Prepare examples of how you've successfully recruited, trained, and motivated teams in the past. Be ready to discuss specific challenges you've faced and how you overcame them, demonstrating your leadership style and ability to foster a positive community.
✨Demonstrate Financial Acumen
Since you'll be responsible for budget management and financial reporting, brush up on your financial skills. Be prepared to discuss how you've previously managed budgets, identified cost efficiencies, and driven revenue growth. Use concrete examples to illustrate your experience and success in these areas.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Think about potential challenges you might face in the role, such as managing service failures or ensuring health and safety compliance, and prepare thoughtful responses that highlight your proactive approach.
