At a Glance
- Tasks: Lead and develop a dynamic paraplanning team while driving innovation and efficiency.
- Company: Verve, a forward-thinking financial services provider on a mission to enhance accessibility.
- Benefits: 21 days holiday, personal development budget, health perks, and hybrid work options.
- Other info: Enjoy a lively office culture with no dress code and regular team events.
- Why this job: Shape a growing department and make a real impact in the financial services industry.
- Qualifications: Experience in team management and a coaching mindset; financial services experience is a plus.
The predicted salary is between 50000 - 60000 £ per year.
About The Role
We're on the hunt for a brilliant people manager to take the reins of our paraplanning department. We're looking for someone who loves leading teams, who gets a genuine buzz from watching people develop and who can bring structure, energy and accountability to a busy, growing department. You’ll be overseeing a team of 15+, reporting directly to our COO and playing a key role in shaping how the department grows.
Responsibilities
- Leading and developing your team - from trainees to seasoned specialists, you'll nurture talent at every level, building a culture where people feel supported, challenged and genuinely excited to grow.
- Owning performance and quality - you'll keep a close eye on SLAs and quality standards, spot issues early and take proactive steps to keep things on track.
- Keeping operations running smoothly - workflow, capacity, cover during busy periods, you'll be across it all and making sure the team can do their best work without burning out.
- Building capability - you'll identify development needs quickly, work with them to deliver needed training and create clear paths for people to progress.
- Driving innovation - we're always looking for smarter ways of working and you'll be at the heart of that - spotting efficiencies and leading on improvements that make a real difference.
About You
We're a scaling, agile business and we move fast. That means you'll need to be someone who thrives in that kind of environment rather than shying away from it. What we're really looking for:
- Solid, evidenced experience of leading and managing teams - we want to hear about the difference you've made to the people you've worked with.
- A genuine coaching mindset - you don't just manage people, you build them up and support them to be their best.
- Comfortable owning targets and having honest conversations when things need to improve.
- Solutions-focused, adaptable and not easily flustered when things get busy.
Brownie points for:
- Any experience in financial services, professional services or a regulated environment.
- A track record of improving quality and efficiency at the same time.
Above all, we love someone with a positive attitude and a willingness to roll their sleeves up.
About Us
Verve provides outsourced support services to financial planners across the UK - we're on a mission to make quality financial advice more accessible to more people. We're passionate about what we do, a little unconventional and are always looking for better ways of doing things internally and for the greater good of the industry.
If "that's how we've always done it" makes you twitch, you'll fit right in.
We offer a genuinely great range of benefits, including:
Standard Benefits
- 21 days holiday plus bank holidays, Christmas close-down and your birthday off (and rising by a day each year up to 26).
- Personal development budget (for exams, training or anything to help you be your best!).
- Death in service cover.
- Health and wellbeing perks including our own in-office gym, desk massages, team hikes and yoga / fitness sessions.
- Lifestyle benefits such as meditation app and high street discounts.
- Hybrid options available.
- Upon completion of a qualifying period (2yrs), you can access our EMI share scheme and become eligible for our enhanced parental leave benefits.
The Cherry-on-top Benefits
- No dress code - wear what makes sense for your day.
- A genuinely lively office (snacks, drinks fridge, ping pong, the odd office dog...).
- Two big company parties a year, regular team nights out and monthly enrichment sessions.
Operations Manager (Financial Services) employer: Verve
Verve is an exceptional employer that prioritises the growth and development of its employees, offering a vibrant work culture where innovation and collaboration thrive. With a strong focus on personal development, generous benefits including a personal development budget, and a lively office atmosphere, Verve ensures that every team member feels valued and supported. Located in the heart of the UK financial services sector, this role as Operations Manager provides a unique opportunity to lead a dynamic team while contributing to making quality financial advice more accessible.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager (Financial Services)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the financial services sector. Attend industry events, join relevant online groups, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your leadership skills! When you get the chance to chat with hiring managers, share specific examples of how you've developed teams and improved performance. We want to see that coaching mindset in action, so be ready to discuss how you've supported others in their growth.
✨Tip Number 3
Be proactive! If you spot a company you’re keen on, don’t wait for them to post a job. Reach out directly through our website and express your interest. Tailor your message to highlight how your experience aligns with their needs, especially in leading teams and driving innovation.
✨Tip Number 4
Stay adaptable and solutions-focused! In interviews, share how you've tackled challenges in fast-paced environments. Highlight your ability to keep operations running smoothly while maintaining quality standards. This will show that you can thrive in our dynamic workplace!
We think you need these skills to ace Operations Manager (Financial Services)
Some tips for your application 🫡
Show Your Leadership Style:When you're writing your application, make sure to highlight your experience in leading teams. We want to see how you've nurtured talent and built a supportive culture. Share specific examples that showcase your coaching mindset and the positive impact you've had on your team.
Be Solutions-Focused:In your written application, emphasise your ability to tackle challenges head-on. We love candidates who are adaptable and can think on their feet, especially in a busy environment. Share instances where you've improved processes or quality while keeping things running smoothly.
Keep It Personal:Don't be afraid to let your personality shine through in your application! We appreciate a positive attitude and a willingness to roll up your sleeves. Use your own voice and share what excites you about the role and our mission at Verve.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for this exciting opportunity in our growing team!
How to prepare for a job interview at Verve
✨Show Your Leadership Style
When discussing your experience, focus on how you've led and developed teams in the past. Share specific examples of how you've nurtured talent and created a supportive environment. This will resonate well with the company's emphasis on people management.
✨Demonstrate Your Coaching Mindset
Be ready to talk about your approach to coaching and developing others. Highlight instances where you've helped team members grow and improve their performance. This aligns perfectly with what they're looking for in a candidate who can build up their team.
✨Emphasise Adaptability
Given the fast-paced nature of the role, it's crucial to showcase your ability to thrive in dynamic environments. Prepare examples of how you've successfully managed change or tackled challenges without getting flustered. This will show that you can handle the busy atmosphere they describe.
✨Bring Ideas for Innovation
Since the company values innovation, think about ways you've driven improvements in previous roles. Be prepared to discuss any efficiencies you've spotted and how you've implemented changes that made a real difference. This will demonstrate your proactive approach to operations.
