Head of Account Management

Verve has created a more efficient and privacy-focused way to buy and monetize advertising. Verve is an ecosystem of demand and supply technologies fusing data, media, and technology together to deliver results and growth to both advertisers and publishers–no matter the screen or location, no matter who, what, or where a customer is. With 30 offices across the globe and with an eye on servicing forward-thinking advertising customers, Verve’s solutions are trusted by more than 90 of the United States’ top 100 advertisers, 4,000 publishers globally, and the world’s top demand-side platforms.

We are seeking a dynamic and results-driven Head of Account Management, Demand to oversee and drive the success of our account management team across the EMEA region. This role is an excellent opportunity for a seasoned account manager with leadership experience to shape and lead a high-performing team. You will play a critical role in managing client relationships, ensuring the effective execution of campaigns, and driving revenue growth in a fast-paced, innovative environment. This role is based in London and follows a hybrid schedule, requiring 3 days per week in the office.

Responsibilities

• Lead an Omnichannel team of account managers, creating a culture of collaboration, growth, and analytical excellence.
• Player Coach serving as the main liaison for key Marketplace demand partners, with a data-driven approach to guide decision making for daily performance monitoring, account optimisation, and resolution of any performance-related issues.
• Lead strategic client-facing calls and meetings, including QBR’s to align on goals and drive performance and upsell new opportunities.
• Consultative leader who can develop tailored solutions and drive strategic execution coaching to the team that delivers measurable success for partners.
• Partner with Business Development to develop and execute demand pipeline strategies and drive business growth.
• Develop, document and roll out new processes and workflows that create efficiencies for day-to-day Account Management responsibilities, including training and career development.
• Work cross-functionally with internal teams: Finance, Operations, Product and Supply to ensure partners receive the best possible service and experience.
• Become a deep subject-matter expert on the Verve product suite and platform, guiding clients to fully leverage our solutions for maximum impact.
• Stay at the forefront of the programmatic ecosystem by staying current with new ad tech developments and understanding how emerging trends can unlock opportunities for clients.

Qualifications

• 7+ years of proven account management experience, preferably in programmatic advertising, digital media, or a related field, particularly in a fast-paced, data-driven environment.
• Demonstrated leadership experience, with the ability to motivate and manage a team to achieve exceptional results.
• Deep understanding of the programmatic advertising ecosystem, including ad exchanges, DSPs, programmatic business models, emerging media, and other mobile-based platforms.
• Self-motivated and goal-oriented, a team player with strong communication skills to lead client-facing meetings and influence effectively at all levels of an organisation.
• Proven ability to manage multiple projects at a time in a high-pressure and fast-paced environment.
• Ability to collaborate effectively across departments, ensuring a unified approach to partner success.
• Strong analytical skills and experience using data insights to drive strategy, drive actionable insights and improve performance.
• Bachelor's degree in business, marketing, or a related field.

Benefits

• Be part of a multicultural team that is bringing advertising to the next level.
• You will learn and evolve in an empowering environment characterised by entrepreneurial actions.
• Responsibility, independence, and an opportunity to participate in projects that have a significant impact on Verve’s success.
• 3 Wellness days per year (in Q1, Q2 & Q3) and Employee Assistance Program to help you maintain your well-being.
• Enhance your professional skills with a yearly training budget and improve your language skills through German and/or English classes.
• Work and Travel Program (monthly raffle after 2 years of employment).
• We are eager to build a great team together and we appreciate your help through our Employee Referral Bonus.
• Align your interests with the company's success and take part in our Employee Shares Purchase Plan.
• You will be entitled to 25 holidays per year in addition to any of the public/bank holidays.
• Personalised Benefits Platform; with a budget of 50 GBP/month, you can choose the benefits that fit you best.

Verve provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.