At a Glance
- Tasks: Drive customer success and build strong relationships with users of our innovative wearable technology.
- Company: Join Verve, a fast-growing company revolutionising wearable solutions for enhanced performance.
- Benefits: Make an impact, work with passionate teammates, and enjoy a fun, dynamic environment.
- Other info: Diverse and inclusive workplace committed to personal and professional growth.
- Why this job: Be at the forefront of wearable tech and empower users while driving product adoption.
- Qualifications: Experience in customer training, strong communication skills, and a passion for user success.
The predicted salary is between 45000 - 55000 £ per year.
About Verve
Verve is building a world-class team to commercialize wearable solutions that empower the way people move in the world.
Our first product is a lightweight, connected wearable system that can be worn all day, every day by industry associates to reduce fatigue, mitigate risk of injury and augment performance.
We are looking for an experienced and talented individual to drive Verve’s commercialization and go-to-market strategy.
In this role, you will be working with a team of highly-talented team members that are leaders in their respective disciplines.
If you have a passion in developing and commercializing next-generation wearable systems to protect and empower our workforce, apply!
You Will
Our team is looking for a Customer Enablement Manager.
We are looking for an individual who has a passion for putting the customer and end user first to deliver the best possible customer experience (empathy, patience, friendliness, positive attitude, pro-activity, upbeat positive energy and outlook.
You will play a crucial role in building strong and lasting relationships with our customers, be responsible for overall customer experience and adoption with Verve and the products and services we provide.
You will manage a portfolio of accounts and serve as the point of contact for each.
You will ensure that each and every customer and user of our technology is engaged with Verve’s product and services, by actively working closely with end users to train, identify, understand, and meet their specific needs and pain points and to drive customer adoption forward.
You will work within all facets to support Verve’s growth and the growth of our products by driving success and removing obstacles including: kickoff, planning, project management, data collection, outreach planning, ongoing results analysis and outcomes analysis.
If you are passionate about delivering successful customer outcomes and building long term relationships, this is the role for you.
Details
- Customer Success
- Play a crucial role in building and maintaining strong and lasting relationships with end users and management at our customer sites.
- Manage customer deployments, trainings, support and overall product adoption
- Develop and create proactive programs and product concepts to improve the overall end user experience and adoption.
- Track and monitor all end user activities to drive adoption and overall product success.
- Support
- Track and monitor all field issues and provide follow thru and complete resolutions for field deployments at customer sites.
- Provide troubleshooting, maintenance and basic repair tasks as coordinated by the Verve Engineering Team
You have
- An understanding of effective coaching and training techniques
- Unparalleled work ethic and customer-focused attitude who brings value to their relationships.
- Experience leading large group trainings or classes
- Experience developing customer adoption methods, techniques and programs that have proven positive outcomes, resulting in 100% user adoption and additional sales.
- Experience training, coaching, developing, or leading people
- Excellent interpersonal skills (written and verbal), with demonstrated and effective communication and public speaking skills, as well as composure under pressure and professional attitude.
- Strong listening, analytical skills and are detail oriented
- A high level of professionalism and approachability
- Strong time management and organizational skills
- Thrive in a dynamic and collaborative environment
We offer
- The opportunity to make an immediate and visible impact in a fast-growing company with lots of potential.
- Passionate and fun teammates.
• Wear robots at work!
Verve is dedicated to building a diverse team of individuals who are committed to contributing to an inclusive environment.
Some of our core values include respect for all, serving the greater good, and welcoming individuals from diverse backgrounds, experiences, and perspectives.
We are an equal opportunity employer and value diversity at our company.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Even if you do not check every box, but see yourself contributing, please apply.
Customer Enablement Manager in Cambridge employer: Verve
At Verve, we pride ourselves on fostering a culture of curiosity and innovation, making us an exceptional employer for those looking to thrive in the consultancy space. With a focus on personal growth, our consultants are empowered to explore cutting-edge AI tools and methodologies while working on diverse projects for leading global brands. Our collaborative environment encourages fresh thinking and experimentation, ensuring that every team member can make a meaningful impact from day one.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Enablement Manager in Cambridge
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Verve. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Verve before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Enablement Manager in Cambridge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Verve:Your cover letter is your chance to shine! Tell us why you want to work at Verve specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Verve!
How to prepare for a job interview at Verve
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
