Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Resolve legacy application issues and support users with technical queries.
- Company: Leading financial services firm in the heart of the City.
- Benefits: 6-month contract, flexible on-site work, and potential for long-term opportunities.
- Why this job: Join a dynamic team and enhance your tech skills while making a real impact.
- Qualifications: Experience in customer support and knowledge of VB.NET, SQL, and C# required.
- Other info: Great chance to grow your career in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
Application Support Analyst – City – Permanent
Niche market leader is urgently looking for an Application Support Analyst – resolving tickets tied to legacy applications – VB.NET, SQL, C#.
Key Responsibilities
- First point of contact for legacy system issues—triaging, updating, and resolving support tickets
- Investigate issues within legacy applications – VB.NET, SQL, and C#.
- Execute SQL queries and data updates for fixes, adhering to ITIL-aligned incident and change protocols
- Monitor system alerts and performance metrics
Key Skills
- Proven experience in customer-facing technical support, with a service-first mindset.
- General knowledge of software development principles
- VB.NET, SQL, C#, SQL, SSIS/SSRS
- Familiar with ITIL frameworks and comfortable navigating incident/change workflows
#J-18808-Ljbffr
Application Support Analyst employer: Verve Talent Limited
Contact Detail:
Verve Talent Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Verve Talent Limited or similar firms. A friendly chat can sometimes lead to job opportunities that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss VB.NET, SQL, and C#. Practise common support scenarios and how you'd resolve them—this will show you're ready to tackle real-world issues.
✨Tip Number 3
Showcase your service-first mindset during interviews. Share examples of how you've gone above and beyond for customers in past roles. This will highlight your commitment to resolving issues effectively and keeping users happy.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive tips and resources to help you stand out in the hiring process.
We think you need these skills to ace Application Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with VB.NET, SQL, and C#. We want to see how your skills match the job description, so don’t be shy about showcasing your technical support background!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Application Support Analyst role. Mention your customer-facing experience and how you’ve tackled legacy system issues in the past.
Showcase Your ITIL Knowledge: Since familiarity with ITIL frameworks is a must-have, make sure to mention any relevant certifications or experiences. We love seeing candidates who understand incident and change workflows!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and get you into the process. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Verve Talent Limited
✨Know Your Tech Inside Out
Make sure you brush up on your VB.NET, SQL, and C# skills before the interview. Be ready to discuss how you've used these technologies in past roles, especially in resolving support tickets. Having specific examples will show that you’re not just familiar with the tech but can also apply it effectively.
✨Understand ITIL Frameworks
Since the role involves navigating incident and change workflows, it’s crucial to have a solid understanding of ITIL principles. Familiarise yourself with common ITIL processes and be prepared to discuss how you've applied them in previous positions. This will demonstrate your ability to align with their operational standards.
✨Customer Service Mindset
As the first point of contact for legacy system issues, showcasing a service-first mindset is key. Think of examples where you’ve gone above and beyond to help customers or resolve issues. Highlighting your commitment to customer satisfaction will resonate well with the interviewers.
✨Prepare Questions About the Role
Interviews are a two-way street, so come prepared with insightful questions about the role and the company. Ask about the types of legacy applications you'll be working with or how the team collaborates on resolving tickets. This shows your genuine interest and helps you assess if the role is the right fit for you.
