At a Glance
- Tasks: Manage and grow key client accounts while leading innovative campaigns.
- Company: Join a dynamic agency focused on client success and collaboration.
- Benefits: Enjoy health care, pension plans, personalised benefits, and generous vacation days.
- Other info: Mentor junior colleagues and thrive in a fast-paced, supportive environment.
- Why this job: Make a real impact by driving client satisfaction and account growth.
- Qualifications: 2-3+ years in account management with strong analytical and communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Responsibilities
The Senior Account Manager is responsible for managing and growing key client accounts, with a strong focus on strategy, client retention, and commercial performance. Working closely with the Account Director and Head of Account Management, the role supports the development of account strategy and leads the delivery of Quarterly Business Reviews (QBRs), translating campaign performance into insight‑led recommendations and growth opportunities. The role oversees the coordination of omnichannel campaigns across internal teams, ensuring seamless delivery, clear communication, and alignment with client KPIs. In addition, the Senior Account Manager acts as a senior day‑to‑day client lead, building trusted relationships, driving client satisfaction and retention, and identifying opportunities for expansion across key accounts.
Campaign & Account Management
- Oversee end‑to‑end delivery of multi‑channel campaigns across platforms, ensuring alignment with client KPIs and commercial objectives.
- Drive performance against key outcomes, developing clear action plans to improve AOV, retention, and overall account growth.
- Lead Quarterly Business Reviews (QBRs) and internal Account Development Plans, translating performance data into strategic, insight‑led recommendations.
- Proactively identify and manage risks, issues, and client escalations, ensuring timely resolution and minimal impact on performance or relationships.
- Coordinate cross‑functional internal teams to ensure seamless campaign delivery, alignment to timelines and budgets, and consistent achievement of client objectives.
Account Growth & Commercial Management
- Identify and develop opportunities to grow existing accounts through upselling and strategic initiatives.
- Support and lead client discussions around retention and contribute to account profitability, forecasting, budgeting, and revenue performance against targets.
- Support new business pitches and wider business growth initiatives through account insights, case studies, and client understanding.
- Support the continuous improvement of account management processes, tools, and workflow efficiencies.
- Contribute to team development by mentoring junior colleagues and supporting performance and capability growth initiatives.
Qualifications
- 2-3+ years of experience in account management and/or client services, preferably within a media, advertising, or agency environment.
- Experience using programmatic platforms (DSPs/SSPs) for campaign delivery and reporting.
- Strong analytical mindset with the ability to interpret performance data and translate it into strategic, insight‑led recommendations and growth opportunities.
- Proven experience managing multiple complex or high‑value client accounts with top‑tier client servicing.
- Strong communication, leadership, and client‑facing presentation skills, with confidence engaging senior stakeholders.
- Strong commercial awareness with the ability to identify opportunities for account growth, retention, and improved campaign performance; understanding how insights can support upselling, retention, and broader account development.
Preferred Skills
- Experience contributing to or leading client‑facing strategic sessions, including pitches, QBRs, and account planning discussions.
- Familiarity with CRM systems, media planning platforms, and analytics tools (e.g. Salesforce, Tableau, or equivalent reporting systems).
- Ability to manage multiple stakeholders and priorities in fast‑paced, deadline‑driven environments.
Benefits
- Stay healthy with our Bupa HealthCare Plan with easy access to medical care.
- Support your long‑term financial security with our Aviva Corporate Pension Scheme, with Verve contributing 5% of your qualifying earnings.
- Pick what matters most to you in our Personalized Benefits Platform, with a budget of £50/month.
- Recharge with 25 paid vacation days + 3 Wellness days throughout the year, in addition to the public holidays.
- Boost your professional knowledge with our annual training budget and internal webinars.
Equal Employment Opportunity
Verve provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Senior Account Manager in Manchester employer: Verve Group
Verve is an exceptional employer that prioritises employee well-being and professional growth, offering a comprehensive Bupa HealthCare Plan and a generous Aviva Corporate Pension Scheme. With a vibrant work culture that encourages collaboration and innovation, employees enjoy 25 paid vacation days plus 3 Wellness days, alongside a personalised benefits platform to suit individual needs. The company fosters a supportive environment for career development, providing annual training budgets and opportunities to mentor junior colleagues, making it an ideal place for those seeking meaningful and rewarding employment in the heart of the media and advertising industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Account Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to account management. We suggest using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've used data to drive campaign performance in past roles. We want to see how you can translate insights into actionable strategies for client growth.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. And remember, applying through our website gives you a direct line to us, so don’t hesitate!
We think you need these skills to ace Senior Account Manager in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Account Manager role. Highlight your experience in managing client accounts and any relevant achievements that align with the responsibilities mentioned in the job description.
Showcase Your Analytical Skills:Since the role requires a strong analytical mindset, be sure to include examples of how you've used data to drive insights and recommendations in past roles. This will show us you can translate performance data into actionable strategies.
Demonstrate Client Relationship Management:We want to see your ability to build trusted relationships with clients. Share specific instances where you've successfully managed client expectations, resolved issues, or identified growth opportunities within key accounts.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures it reaches the right people quickly!
How to prepare for a job interview at Verve Group
✨Know Your Accounts Inside Out
Before the interview, dive deep into the key accounts you’ll be managing. Understand their history, current performance, and any recent changes. This will help you speak confidently about how you can drive growth and retention.
✨Prepare Insight-Led Recommendations
Think of specific examples where you've turned data into actionable insights. Be ready to discuss how you’ve improved campaign performance in the past and how you would approach QBRs with strategic recommendations for clients.
✨Showcase Your Communication Skills
As a Senior Account Manager, strong communication is key. Practice articulating your thoughts clearly and confidently. Prepare to demonstrate how you’ve built trusted relationships with clients and managed multiple stakeholders effectively.
✨Highlight Your Analytical Mindset
Be prepared to discuss your experience with programmatic platforms and how you’ve used analytics tools to inform your strategies. Show that you can interpret performance data and translate it into growth opportunities for clients.
