At a Glance
- Tasks: Lead high-value eCommerce client accounts and develop innovative strategies for growth.
- Company: Join Vervaunt, a dynamic consultancy agency in London, working with top retail brands.
- Benefits: Competitive salary, mentorship opportunities, and a chance to shape the future of eCommerce.
- Other info: Collaborative environment with a focus on AI innovation and career development.
- Why this job: Be at the forefront of eCommerce strategy and make a real impact on leading brands.
- Qualifications: Proven experience in eCommerce strategy and strong leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
Vervaunt is a London-based eCommerce and paid media consultancy agency, focused on driving growth for aspirational retail brands. Our team has worked with some amazing brands, including The Frankie Shop, OKA, Self Portrait, Timex, Represent, Victoria Beckham, COS and more. We're looking for an eCommerce Lead to join Vervaunt at a pivotal moment in our growth. This is a senior role for someone who has been there, done it, and is ready to own it — leading complex client portfolios, shaping how we work, and elevating the consultants around them. You'll set the standard for what excellent consultancy looks like at Vervaunt.
What you'll do
- Own a portfolio of complex, high-value client accounts end-to-end — acting as the primary strategic point of contact at C-suite and senior stakeholder level.
- Lead the full client lifecycle across all service types — audits, consultancy retainers, workshops, fixed-scope and replatforming projects — with minimal oversight.
- Develop and present multi-year eCommerce strategies tightly aligned to each client's commercial goals, market, and brand.
- Resolve escalations before they reach SLT; be the first point of resolution and the steady hand clients trust.
- Proactively identify and convert upsell and cross-sell opportunities in a way that feels natural and client-led.
- Contribute to and lead new business pitches — from strategy and deck development through to live presentation.
- Responsible for portfolio-level commercial performance, including utilisation, profitability, and scope management.
How you'll lead
- Act as a mentor and day-to-day coach for eCommerce Consultants, investing in their growth through regular feedback and stretch opportunities.
- Contribute to and maintain team ways of working, holding yourself and others to the same high standards.
- Drive Vervaunt's internal approach to AI adoption — identifying high-value use cases that genuinely enhance client outcomes beyond task automation.
- Act as a knowledge multiplier, creating learning moments from client work, industry trends and your own research.
- Collaborate across eCommerce and Paid functions, acting as a bridge between disciplines for joined-up client outcomes.
- Contribute to resource and capacity planning, flagging risks and opportunities to keep the team well-utilised and supported.
You'll be a great fit if...
- You have deep, hands-on experience leading eCommerce strategy for complex, multi-channel brands — ideally within a consultancy or agency environment.
- You're comfortable owning commercial relationships and have a track record of retaining and growing client accounts.
- You ask good questions, challenge assumptions, and push for deeper understanding before recommending solutions.
- You're a natural mentor — people around you get better because of you.
- You have a genuine point of view on where eCommerce is heading and the confidence to share it with clients, partners, and the wider industry.
- You understand the financial mechanics of agency life — scoping, utilisation, margin — and can apply this to your day-to-day decisions.
- You're excited about AI and actively exploring how it can unlock real value, not just efficiencies.
eCommerce Lead in London employer: Vervaunt
Vervaunt is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets collaboration. As an eCommerce Lead, you'll not only have the opportunity to shape strategies for prestigious retail brands but also benefit from a culture that prioritises mentorship and professional growth, ensuring you thrive alongside your team. With a commitment to excellence and a forward-thinking approach to AI, Vervaunt empowers its employees to drive meaningful change in the eCommerce landscape.
StudySmarter Expert Advice🤫
We think this is how you could land eCommerce Lead in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the eCommerce space. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your expertise! Create a portfolio that highlights your past successes in eCommerce strategy. Use case studies to demonstrate how you’ve driven growth for brands. This will not only impress potential employers but also give you confidence during interviews.
✨Tip Number 3
Prepare for interviews by researching Vervaunt and its clients. Understand their challenges and think about how you can contribute to their success. Tailor your responses to show that you’re not just a fit for the role, but also passionate about their mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the team at Vervaunt. Let’s make this happen together!
We think you need these skills to ace eCommerce Lead in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the eCommerce Lead role. Highlight your experience with complex client portfolios and how you've driven growth in previous roles. We want to see how you can bring that expertise to Vervaunt!
Showcase Your Strategy Skills:In your application, don’t just list your past jobs; demonstrate your ability to develop and present multi-year eCommerce strategies. Share specific examples of how you've aligned strategies with commercial goals and market needs. This is key for us!
Highlight Your Mentorship Experience:Since mentoring is a big part of this role, include any experiences where you've coached or developed others. We love seeing how you've invested in the growth of your team members and helped them achieve their potential.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Vervaunt!
How to prepare for a job interview at Vervaunt
✨Know Your Brands
Before the interview, do your homework on the brands Vervaunt has worked with. Understand their eCommerce strategies and how they align with market trends. This will not only show your interest but also help you discuss how you can contribute to similar projects.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully led complex client portfolios or developed multi-year eCommerce strategies. Be ready to discuss the challenges you faced and how you overcame them, as this will demonstrate your hands-on experience.
✨Ask Insightful Questions
During the interview, ask questions that reflect your understanding of the eCommerce landscape and Vervaunt's approach. Inquire about their vision for AI adoption or how they measure success in client relationships. This shows you're not just interested in the role, but also in the company's future.
✨Emphasise Mentorship Skills
Since the role involves mentoring eCommerce Consultants, be prepared to discuss your mentoring style and how you've helped others grow in previous positions. Share examples of how you've invested in team development and contributed to a positive working environment.
