At a Glance
- Tasks: Lead high-value eCommerce client accounts and develop innovative strategies for growth.
- Company: Join Vervaunt, a dynamic consultancy agency in London, working with top retail brands.
- Benefits: Competitive salary, mentorship opportunities, and a chance to shape the future of eCommerce.
- Other info: Be part of a forward-thinking team embracing AI to enhance client outcomes.
- Why this job: Make a real impact by driving growth for aspirational brands and mentoring future leaders.
- Qualifications: Proven experience in eCommerce strategy and strong relationship management skills.
The predicted salary is between 60000 - 80000 £ per year.
Vervaunt is a London-based eCommerce and paid media consultancy agency, focused on driving growth for aspirational retail brands. Our team has worked with some amazing brands, including The Frankie Shop, OKA, Self Portrait, Timex, Represent, Victoria Beckham, COS and more.
We're looking for an eCommerce Lead to join Vervaunt at a pivotal moment in our growth. This is a senior role for someone who has been there, done it, and is ready to own it — leading complex client portfolios, shaping how we work, and elevating the consultants around them. You'll set the standard for what excellent consultancy looks like at Vervaunt.
What you’ll do:
- Own a portfolio of complex, high-value client accounts end-to-end — acting as the primary strategic point of contact at C-suite and senior stakeholder level.
- Lead the full client lifecycle across all service types — audits, consultancy retainers, workshops, fixed-scope and replatforming projects — with minimal oversight.
- Develop and present multi-year eCommerce strategies tightly aligned to each client’s commercial goals, market, and brand.
- Resolve escalations before they reach SLT; be the first point of resolution and the steady hand clients trust.
- Proactively identify and convert upsell and cross-sell opportunities in a way that feels natural and client-led.
- Contribute to and lead new business pitches — from strategy and deck development through to live presentation.
- Responsible for portfolio-level commercial performance, including utilisation, profitability, and scope management.
How you’ll lead:
- Act as a mentor and day-to-day coach for eCommerce Consultants, investing in their growth through regular feedback and stretch opportunities.
- Contribute to and maintain team ways of working, holding yourself and others to the same high standards.
- Drive Vervaunt’s internal approach to AI adoption — identifying high-value use cases that genuinely enhance client outcomes beyond task automation.
- Act as a knowledge multiplier, creating learning moments from client work, industry trends and your own research.
- Collaborate across eCommerce and Paid functions, acting as a bridge between disciplines for joined-up client outcomes.
- Contribute to resource and capacity planning, flagging risks and opportunities to keep the team well-utilised and supported.
You’ll be a great fit if...
- You have deep, hands-on experience leading eCommerce strategy for complex, multi-channel brands — ideally within a consultancy or agency environment.
- You’re comfortable owning commercial relationships and have a track record of retaining and growing client accounts.
- You ask good questions, challenge assumptions, and push for deeper understanding before recommending solutions.
- You’re a natural mentor — people around you get better because of you.
- You have a genuine point of view on where eCommerce is heading and the confidence to share it with clients, partners, and the wider industry.
- You understand the financial mechanics of agency life — scoping, utilisation, margin — and can apply this to your day-to-day decisions.
- You’re excited about AI and actively exploring how it can unlock real value, not just efficiencies.
eCommerce Lead employer: Vervaunt
Vervaunt is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of London. As an eCommerce Lead, you'll not only have the opportunity to shape strategies for prestigious retail brands but also benefit from a supportive environment that prioritises employee growth through mentorship and continuous learning. With a focus on cutting-edge practices, including AI adoption, Vervaunt empowers its team to excel and make a meaningful impact in the eCommerce landscape.
StudySmarter Expert Advice🤫
We think this is how you could land eCommerce Lead
✨Tip Number 1
Network like a pro! Get out there and connect with people in the eCommerce space. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential colleagues or mentors on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your expertise! Create a portfolio that highlights your past successes in eCommerce strategy. Use case studies to demonstrate how you’ve driven growth for brands. This will not only impress potential employers but also give you confidence when discussing your experience.
✨Tip Number 3
Prepare for interviews by researching Vervaunt and its clients. Understand their approach to eCommerce and think about how you can contribute to their growth. Tailor your answers to reflect their values and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining Vervaunt and ready to take on the challenge of leading complex client portfolios.
We think you need these skills to ace eCommerce Lead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the eCommerce Lead role. Highlight your experience with complex client portfolios and how you've driven growth in previous roles. We want to see how you can bring that expertise to Vervaunt!
Showcase Your Strategy Skills:In your application, emphasise your ability to develop and present multi-year eCommerce strategies. Share specific examples of how you've aligned strategies with commercial goals in the past. This is key for us at Vervaunt!
Demonstrate Leadership Experience:We’re looking for someone who can mentor and elevate others. Include examples of how you've coached team members or led projects successfully. Show us how you can be a steady hand for clients and your colleagues alike.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Vervaunt
✨Know Your Brands
Before the interview, do your homework on the brands Vervaunt has worked with. Understand their eCommerce strategies and what makes them successful. This will not only show your interest but also help you discuss how you can contribute to similar brands.
✨Showcase Your Experience
Be ready to share specific examples from your past roles where you've led complex client portfolios or developed multi-year eCommerce strategies. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your impact.
✨Ask Insightful Questions
Prepare thoughtful questions that demonstrate your understanding of the eCommerce landscape and Vervaunt's approach. Inquire about their vision for AI adoption or how they measure success in client relationships. This shows you're engaged and thinking critically about the role.
✨Emphasise Mentorship Skills
Since the role involves mentoring eCommerce Consultants, be prepared to discuss your mentoring style and experiences. Share how you've helped others grow in their careers and how you plan to invest in the team's development at Vervaunt.
