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- Tasks: Lead a dynamic service desk team while tackling technical challenges and improving processes.
- Company: Established MSP in Sheffield with a focus on innovation and teamwork.
- Benefits: Competitive salary, generous holiday allowance, personal development time, and health benefits.
- Why this job: Make a real impact by supporting your team and enhancing customer service.
- Qualifications: Strong IT background with experience in Microsoft and network environments.
- Other info: Enjoy a modern office environment with social events and opportunities for growth.
Be one of the first applicants, read the complete overview of the role below, then send your application for consideration.
Location: Sheffield
Salary: £28,000 to £34,000 depending on experience
Hours: 9.00am to 5.30pm, Monday to Friday
Contract: Full-time, permanent
If you’re an experienced IT engineer who enjoys supporting others, improving processes and keeping a busy service desk running smoothly, this could be a great next step. We’re supporting an established MSP in Sheffield who are looking for a Service Desk Team Leader. You’ll stay hands-on technically, but you’ll also guide the team, support escalations and keep the workflow steady and organised. This is a role where your calm approach, people skills and technical knowledge will make a real difference day to day. It suits someone who enjoys solving technical problems while also helping others develop and putting structure around how the team operates.
What you’ll be doing:
- Technical work (80%)
- Acting as the first point of escalation for engineers.
- Coaching and supporting the team with their technical development.
- Helping maintain and configure client networks following best practice.
- Improving internal processes to help the service desk run efficiently.
- Picking up technical tickets when needed.
- Team leadership (15%)
- Managing holidays, absence, timesheets and day-to-day team coordination.
- Running performance and development reviews.
- Monitoring KPIs and giving regular feedback.
- Spotting performance issues and addressing them professionally.
- Supporting the Technical Director with staffing updates.
- Customer service (5%)
- Helping resolve service issues with clients.
- Supporting continuous improvement based on customer feedback.
What we’re looking for:
- Strong technical background supporting Microsoft and network environments.
- Knowledge of DNS, DHCP, TCP IP, virtualisation and Active Directory.
- Experience configuring Exchange, RDP, VPNs, firewalls and routers.
- Someone who enjoys supporting others and being the steady point of contact.
- Confident communicator with good organisation and problem solving skills.
- Able to stay calm under pressure and maintain accuracy.
- We’re also looking for someone who naturally works to the team values of communication, excellence, responsibility, passion and innovation.
What’s in it for you:
- Salary between £28,000 and £34,000 depending on experience.
- 21 days holiday plus bank holidays, rising each year up to 34 days.
- Your birthday off.
- Westfield Health after one year.
- Two hours each week protected for personal development.
- Regular internal and external training including paid Microsoft exams.
- Modern office with free parking.
- Monthly team meetings, social events and team building days.
- Daily fruit, coffee and refreshments.
- Opportunities to attend industry events and support community projects.
How to apply:
If this sounds like the right step for you, send your CV through and we’ll be in touch. We respond to all applicants, and if you’re shortlisted, we will contact you first before sharing your details with the client.
Service Desk Team Leader in Sheffield employer: Verus Recruitment
Contact Detail:
Verus Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Team Leader in Sheffield
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local meetups or tech events in Sheffield, and don’t be shy to chat about your experience and what you’re looking for. You never know who might have a lead on that perfect Service Desk Team Leader role!
✨Tip Number 2
Prepare for interviews by practising common questions related to team leadership and technical scenarios. We recommend doing mock interviews with friends or using online platforms. The more comfortable you are, the better you’ll showcase your calm approach and problem-solving skills!
✨Tip Number 3
Showcase your technical skills! When you get the chance to discuss your experience, highlight specific projects where you improved processes or led a team. This will demonstrate your ability to keep a busy service desk running smoothly, which is exactly what they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we respond to all applicants, so you’ll know where you stand in the process. Let’s get you that Service Desk Team Leader position!
We think you need these skills to ace Service Desk Team Leader in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your technical background, especially with Microsoft and network environments, to show us you’re the right fit for the Service Desk Team Leader role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this position. Share specific examples of how you've supported teams and improved processes in previous roles, as this will resonate with what we’re looking for.
Showcase Your People Skills: Since this role involves team leadership, make sure to highlight your communication and coaching abilities. We want to see how you’ve helped others develop and how you handle performance issues professionally.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. Plus, we respond to all applicants, so you won’t be left hanging.
How to prepare for a job interview at Verus Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft and network environments. Be ready to discuss DNS, DHCP, TCP/IP, and other relevant technologies in detail. This will show that you're not just a leader but also a hands-on expert.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you coached others or improved processes. Highlight your ability to manage performance reviews and address issues professionally, as this is key for the Service Desk Team Leader role.
✨Demonstrate Your Problem-Solving Ability
Be ready to tackle some hypothetical scenarios during the interview. They might ask how you'd handle a technical escalation or a team conflict. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your calm approach under pressure.
✨Align with Company Values
Familiarise yourself with the company's values of communication, excellence, responsibility, passion, and innovation. Prepare to discuss how you embody these values in your work. This will help you connect with the interviewers and show that you're a great cultural fit.
