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- Tasks: Take ownership of 2nd line support tickets and troubleshoot technical issues.
- Company: Established MSP in Sheffield with a supportive team culture.
- Benefits: Salary up to £30,000, 21 days holiday, and extra day off for your birthday.
- Why this job: Join a growing team and make a real impact in IT support.
- Qualifications: Experience in MSP environments and strong troubleshooting skills required.
- Other info: Enjoy training opportunities and a modern office with free parking.
The predicted salary is between 22000 - 26000 £ per year.
Location: Sheffield (office based, with occasional client visits)
Salary: £26,000 to £30,000 depending on experience
Hours: Monday to Friday, 9.00am to 5.30pm
Contract: Full-time, permanent
If you’re working in an MSP and enjoy getting stuck into technical issues properly, this role offers the chance to step into a solid 2nd line position with real responsibility and support around you. We’re supporting an established managed services provider in Sheffield who look after a varied client base across commercial and third sector environments. They’re growing steadily and are now looking to add an experienced 2nd Line MSP Support Engineer to strengthen their service desk.
This is an office-based role where you’ll take ownership of escalated tickets, work across client infrastructure, and help keep services running smoothly. You won’t be firefighting all day or constantly travelling. Instead, you’ll be trusted to manage your workload, supported by a capable team and clear processes.
What you’ll be doing:
- Taking ownership of 2nd line support tickets and seeing them through to resolution.
- Troubleshooting issues across Windows Server, Microsoft 365 and client infrastructure.
- Supporting user environments, servers, backups and connectivity.
- Responding to alerts raised by monitoring systems.
- Providing remote support and attending client sites when required.
- Documenting fixes and solutions clearly for future reference.
- Working closely with other engineers to resolve complex or recurring issues.
What we’re looking for:
- Previous experience in an MSP or managed services environment.
- Strong troubleshooting skills across Windows 11 and Windows Server.
- Good working knowledge of Microsoft 365, Exchange and Active Directory.
- Understanding of networking fundamentals including DNS, DHCP, TCP/IP and VPNs.
- Confident supporting users remotely and explaining issues clearly.
- Organised, methodical and comfortable managing multiple tickets.
- Full UK driving licence and access to a vehicle.
- Certifications are welcome but not essential.
Training and development are actively supported.
What’s on offer:
- Salary between £26,000 and £30,000 depending on experience.
- 21 days holiday plus bank holidays, increasing with service.
- An extra day off for your birthday.
- Westfield Health scheme after one year.
- Two protected hours each week for training and development.
- Paid Microsoft exams and access to external training.
- Modern offices with free parking.
- Regular team meetings, socials and development days.
- A supportive MSP environment where engineers are trusted and listened to.
Applicants must have the right to work in the UK. Sponsorship is not available. We respond to all applications and shortlisted candidates will be contacted to discuss next steps before any details are shared.
2nd Line MSP Support Engineer in Sheffield employer: Verus Recruitment
Contact Detail:
Verus Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line MSP Support Engineer in Sheffield
✨Tip Number 1
Network like a pro! Attend local tech meetups or industry events in Sheffield. It's a great way to meet people in the MSP world and might just lead to your next job opportunity.
✨Tip Number 2
Show off your skills! If you’ve got a knack for troubleshooting, consider creating a blog or video series where you solve common IT issues. This not only showcases your expertise but also makes you memorable to potential employers.
✨Tip Number 3
Don’t be shy about reaching out! If you see a company you’d love to work for, drop them a message on LinkedIn. Express your interest in their work and ask if they have any upcoming opportunities.
✨Tip Number 4
Apply through our website! We’re all about making connections, so head over to StudySmarter and submit your application directly. It’s a straightforward way to get noticed by hiring managers.
We think you need these skills to ace 2nd Line MSP Support Engineer in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous MSP experience and any relevant technical skills, like troubleshooting Windows Server or Microsoft 365.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've tackled similar challenges in the past and how you can contribute to our team.
Show Off Your Technical Skills: Don’t shy away from showcasing your technical know-how! Mention your familiarity with networking fundamentals and any certifications you have, even if they’re not essential. We love seeing that passion for tech!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Verus Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your troubleshooting skills, especially with Windows Server, Microsoft 365, and networking fundamentals like DNS and DHCP. Be ready to discuss specific issues you've resolved in the past and how you approached them.
✨Showcase Your MSP Experience
Since this role is within a managed services environment, highlight your previous experience in an MSP. Talk about the types of tickets you've handled and how you’ve contributed to team success. This will show that you understand the unique challenges of the role.
✨Demonstrate Clear Communication
As you'll be supporting users remotely, practice explaining technical issues in simple terms. During the interview, use examples where you successfully communicated complex solutions to non-technical users. This will showcase your ability to connect with clients effectively.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about their team dynamics, support processes, and opportunities for training and development. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
