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For Companies At a Glance
- Tasks: Lead a support team to deliver top-notch customer service and manage performance metrics.
- Company: A growing Managed Service Provider in Sheffield with a supportive culture.
- Benefits: Salary between £28,000 to £34,000, paid training, and development opportunities.
- Why this job: Make a real difference by coaching a team and enhancing customer experiences.
- Qualifications: Strong communication skills and experience in team leadership required.
- Other info: Join a dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 28000 - 34000 £ per year.
A growing MSP in Sheffield is seeking a Service Desk Manager to lead the support team and ensure high-quality customer service. In this role, you will manage performance, monitor SLAs and KPIs, and coach the team on best practices.
An organized and people-focused leader is needed, with solid communication skills and experience leading teams.
The position offers a salary of £28,000 to £34,000, supportive culture, and various benefits including paid training and development time.
Service Desk Lead: People, Process & Performance employer: Verus Recruitment
Contact Detail:
Verus Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Lead: People, Process & Performance
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Service Desk Lead role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to team management and customer service. We recommend role-playing with a friend or using online resources to get comfortable discussing your leadership style and how you handle performance metrics.
✨Tip Number 3
Showcase your people skills! During interviews, share specific examples of how you've coached teams and improved service quality. Highlighting your experience with SLAs and KPIs will make you stand out as a candidate who knows how to drive results.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of resources to help you land that Service Desk Manager position, and applying directly can give you an edge over other candidates. Plus, it shows you're serious about joining our supportive culture.
We think you need these skills to ace Service Desk Lead: People, Process & Performance
Some tips for your application 🫡
Showcase Your Leadership Skills: When writing your application, make sure to highlight your experience in leading teams. We want to see how you've managed performance and coached others to success, so share specific examples that demonstrate your people-focused approach.
Be Clear and Organised: Just like in the role, clarity is key in your application. Use a clean format, bullet points where necessary, and ensure your writing is easy to follow. This will show us that you can communicate effectively, which is crucial for the Service Desk Lead position.
Demonstrate Your Customer Service Passion: We’re all about high-quality customer service, so let that shine through in your application. Share any relevant experiences where you’ve gone above and beyond for customers, and how you’ve ensured their needs were met.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our supportive culture!
How to prepare for a job interview at Verus Recruitment
✨Know Your Stuff
Make sure you understand the key metrics like SLAs and KPIs that are crucial for a Service Desk Lead. Brush up on your knowledge of best practices in customer service and team management, as these will likely come up during the interview.
✨Showcase Your Leadership Style
Be ready to discuss your approach to coaching and developing team members. Think of specific examples where you've successfully led a team or improved performance, as this will demonstrate your people-focused leadership style.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, such as a team member underperforming or a customer complaint. Practise your responses to these scenarios to show your problem-solving skills and ability to maintain high-quality service.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or their expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
