At a Glance
- Tasks: Provide on-site IT support, diagnose issues, and install equipment across Yorkshire.
- Company: Join a growing IT provider with a hands-on, dynamic work environment.
- Benefits: Competitive salary, pension, ongoing training, and opportunities for skill development.
- Other info: Perfect for self-motivated individuals who thrive in practical, field-based roles.
- Why this job: Enjoy variety in your role while making a real impact on client systems.
- Qualifications: 2+ years in IT support, strong troubleshooting skills, and a full driving licence.
Location: Leeds (LS10) with travel across Yorkshire
Salary: £25,000 to £30,000 p.a
Contract: Full-time, permanent
Hours: Monday to Friday
Not all IT support roles are desk-based. If most of your day is spent working through tickets or remote fixes, this will feel like a step away from that. In this role, you are out on site, dealing with issues in person and seeing them through properly rather than passing them on. Travel is part of the role, but it is planned and manageable rather than constant long-distance travel. You will be working mainly on-site across Yorkshire, supporting a range of environments including education and commercial settings. Some days will be reactive support, others more planned installs and maintenance. It gives you a mix of problem-solving, hands-on work and direct interaction with users.
The expectation is straightforward. Keep systems running, fix issues properly, and provide a reliable level of support. You are there to fix issues properly, not just apply short-term fixes and move on.
What the role looks like day to day:
- You will travel to client sites, resolve IT issues on site, install equipment and support users directly.
- You will often be the main point of contact on site, taking ownership of issues and seeing them through to resolution.
- You will manage your own time and workload, moving between sites as required.
What you will be doing:
- Providing on-site technical support.
- Diagnosing and resolving hardware, software and network issues.
- Installing and configuring hardware and software.
- Supporting and maintaining IT systems.
- Carrying out system updates, backups and security patching.
- Managing Active Directory and Group Policy tasks.
- Maintaining accurate records of support work.
- Supporting a range of equipment including desktops, laptops, printers and other on-site technology.
What they are looking for:
- A full driving licence and access to your own vehicle is essential.
- You must be able to pass an enhanced DBS check due to the environments you will be working in.
- Experience in an IT support or technical support role.
- At least 2 years’ experience in a 1st or 2nd line support position.
- Strong knowledge of Windows, Microsoft systems and Office 365 or Google environments.
- Understanding of networking fundamentals including TCP/IP, DNS, DHCP, switches and routers.
- Experience with Active Directory and Group Policy.
- Confident troubleshooting hardware and software issues.
- Comfortable working with ticketing systems and logging support activity.
- Clear communication skills when dealing with both technical and non-technical users.
- Able to manage your own workload and work independently.
- Experience with printers and basic Apple device support is useful.
This role suits someone who is practical, self-motivated and prefers a hands-on IT position with variety rather than being based in one place.
What you get:
- A starting salary of £25,000 to £30,000 depending on experience.
- Company pension.
- Ongoing training and support for certifications.
- Opportunity to develop your technical skills across a range of environments.
- Varied, field-based role.
- Long-term opportunity within a growing IT provider.
IT Field Service Engineer in Richmond Hill employer: Verus Recruitment
Join a dynamic and supportive team as an IT Field Service Engineer in Leeds, where you will enjoy a varied, hands-on role that allows you to engage directly with clients across Yorkshire. With a competitive salary, ongoing training opportunities, and a focus on employee growth, this company fosters a collaborative work culture that values problem-solving and technical expertise. Experience the satisfaction of resolving issues on-site and making a real impact in diverse environments, all while enjoying the benefits of a company pension and a commitment to your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land IT Field Service Engineer in Richmond Hill
✨Tip Number 1
Get to know the company before your interview. Research their values, recent projects, and the tech they use. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your troubleshooting skills! Since this role is all about hands-on problem-solving, be ready to demonstrate your approach to diagnosing and fixing issues. Maybe even prepare a few examples from your past experience to share.
✨Tip Number 3
Don’t underestimate the power of communication. You’ll be dealing with both tech-savvy users and those who aren’t so familiar with IT. Practise explaining complex concepts in simple terms to show you can bridge that gap.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen on the opportunity. Let’s get you that job!
We think you need these skills to ace IT Field Service Engineer in Richmond Hill
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in IT support roles, especially any hands-on work you've done. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the IT Field Service Engineer role. Mention your experience with Active Directory, networking fundamentals, and any specific environments you’ve worked in.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled IT issues in the past. We love seeing candidates who can take ownership of problems and see them through to resolution, just like the role requires!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Verus Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows, Microsoft systems, and networking fundamentals. Be ready to discuss your experience with Active Directory, Group Policy, and troubleshooting hardware and software issues. The more confident you are in your skills, the better you'll impress the interviewers.
✨Show Off Your Problem-Solving Skills
Since this role involves hands-on problem-solving, prepare some examples of how you've tackled IT issues in the past. Think about specific situations where you diagnosed a problem, implemented a solution, and followed through to ensure it was resolved properly. This will demonstrate your ability to take ownership of issues.
✨Communicate Clearly
You'll be interacting with both technical and non-technical users, so practice explaining complex concepts in simple terms. During the interview, focus on showcasing your communication skills and how you adapt your language based on your audience. This is crucial for a role that requires direct user support.
✨Plan Your Travel Logistics
Since travel is part of the job, be prepared to discuss how you manage your time and workload when moving between sites. Highlight any previous experience you have with planning travel or managing multiple tasks effectively. This shows that you're organised and can handle the demands of a field-based role.
