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For Companies At a Glance
- Tasks: Lead a support team to deliver top-notch customer service and manage performance metrics.
- Company: A growing Managed Service Provider in Sheffield with a supportive culture.
- Benefits: Salary between £28,000 to £34,000, paid training, and development opportunities.
- Why this job: Be a key player in enhancing customer experience and team performance.
- Qualifications: Strong leadership skills, excellent communication, and experience in team management.
- Other info: Join a dynamic team focused on growth and professional development.
The predicted salary is between 28000 - 34000 £ per year.
A growing MSP in Sheffield is seeking a Service Desk Manager to lead the support team and ensure high-quality customer service. In this role, you will manage performance, monitor SLAs and KPIs, and coach the team on best practices.
An organized and people-focused leader is needed, with solid communication skills and experience leading teams.
The position offers a salary of £28,000 to £34,000, supportive culture, and various benefits including paid training and development time.
Service Desk Lead: People, Process & Performance in London employer: Verus Recruitment
Contact Detail:
Verus Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Lead: People, Process & Performance in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Service Desk Lead role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to team management and customer service. We recommend role-playing with a friend or using online resources to get comfortable discussing your experience with SLAs, KPIs, and coaching techniques.
✨Tip Number 3
Showcase your leadership skills during interviews! Share specific examples of how you've successfully managed teams and improved performance. This will help you stand out as the organized and people-focused leader they're looking for.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Desk Lead: People, Process & Performance in London
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your experience in leading teams. We want to see how you've managed performance and coached others to success, so share specific examples that showcase your people-focused approach.
Be Clear and Organised: Just like in the role, clarity is key in your application. Use a clean format, bullet points where necessary, and keep your language straightforward. This will help us see your organisational skills right from the start!
Demonstrate Your Customer Service Passion: Since this role is all about high-quality customer service, make sure to include any relevant experiences that show your commitment to customer satisfaction. We love seeing candidates who genuinely care about helping others.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Verus Recruitment
✨Know Your Stuff
Make sure you understand the key responsibilities of a Service Desk Lead. Brush up on your knowledge of SLAs, KPIs, and best practices in customer service. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you coached team members or improved performance. This will help demonstrate your people-focused approach and ability to manage effectively.
✨Communicate Clearly
Since solid communication skills are essential for this role, practice articulating your thoughts clearly and concisely. You might want to do a mock interview with a friend to get comfortable discussing your experiences and ideas.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or future goals. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
